"The act of replacing control of a manual process with computer or electronic controls." (DAMA International, "The DAMA Dictionary of Data Management", 2011)
[soft automation:] "automation that is configurable through software without requiring changes to the underlying code of the software itself." (Meredith Zozus, "The Data Book: Collection and Management of Research Data", 2017)
[hard automation:] "automation that requires computer programming to be altered if changes are required." (Meredith Zozus, "The Data Book: Collection and Management of Research Data", 2017)
[Decision Automation:] "This broad term refers to computerized systems that make decisions and have some capability to independently act upon them. Decision automation refers to using technologies, including computer processing, to make decisions and implement programmed decision processes." (Ciara Heavin & Daniel J Power, "Decision Support, Analytics, and Business Intelligence" 3rd Ed., 2017)
"Automation is machine-controlled execution of actions, based on artificial intelligence and machine learning that do not require human intervention. It enables speed to action to help reduce time taken by human operators." (Heru Susanto et al, "Data Security for Connected Governments and Organisations: Managing Automation and Artificial Intelligence", 2021)
"refers to the technology where procedures or processes are performed with minimal human intervention. Machines can be configured based on an explicit set of rules or algorithms." (Accenture)
"performing all or part of a set of tasks with a machine rather than through human effort (NRC 1998)
[Intelligent Automation:] "refers to an automation solution that is enhanced with cognitive capabilities that enable programs and machines to learn, interpret and respond." (Accenture)
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