13 August 2014

Performance Management: Organizational Learning (Definitions)

[single-loop learning:] "This is adaptive learning which involves detecting and rectifying errors or exceptions within the scope of the organisation’s existing practices, policies and norms of behaviour." (Bernard Burnes, "Managing change : a strategic approach to organisational dynamics" 5th Ed., 2009)

[double-loop learning: "This process involves challenging the appropriateness of an organisation’s basic norms, values, policies and operating procedures." (Bernard Burnes, "Managing change : a strategic approach to organisational dynamics" 5th Ed., 2009)

[triple-loop learning:] "This involves questioning the rationale for the organisation and, in the light of this, radically transforming it." (Bernard Burnes, "Managing change : a strategic approach to organisational dynamics" 5th Ed., 2009)

"This term describes the process of collective, as opposed to individual, learning in an organisation. Its aim is to improve the performance of the organisation by involving everyone in collecting, studying, learning from and acting on information." (Bernard Burnes, "Managing change : a strategic approach to organisational dynamics" 5th Ed., 2009)

"A set of concepts, methods and tools popularized in Peter Senge’s book The Fifth Discipline that enable both individual and collective learning in the context of an organization or social network." (Aldo Romano & Giustina Secundo (Eds.), "Dynamic Learning Networks: Models and Cases in Action", 2009)

[enterprise learning:] "Any system that delivers instruction that is critical to the entire organization and must be disseminated to a large number of people dispersed over a wide geographic area." (Joan C Dessinger, "Fundamentals of Performance Improvement" 3rd Ed, 2012)

"A discipline concerned with the way individuals, groups, and organizations develop knowledge." (Project Management Institute, "A Guide to the Project Management Body of Knowledge (PMBOK® Guide)", 2017)

"A theory proposing that an organization adjusts to changes in the environment through the learning of its employees." (Thomas L Wheelen & J David Hunger., "Strategic management and business policy: toward global sustainability" 13th Ed., 2012)

12 August 2014

Performance Management: Emotional Intelligence (Definitions)

"A gauge of an individual’s ability to control his or her emotions and evaluate and manage the emotions of others. Individuals with high levels of emotional intelligence do an outstanding job at leading teams, managing others, and working with customers." (Gina Abudi & Brandon Toropov, "The Complete Idiot's Guide to Best Practices for Small Business", 2011)

"The capability to identify, assess, and manage the personal emotions of oneself and other people, as well as the collective emotions of groups of people." (For Dummies, "PMP Certification All-in-One For Dummies" 2nd Ed., 2013)

"The ability to perceive, control, and evaluate emotions in oneself and in others. US psychologist Daniel Goleman noted that high EQ is common in business leaders and facilitates other leadership traits. |" (DK, "The Business Book", 2014)

"Describes an ability, capacity, or skill to perceive, assess, and manage the emotions of oneself, of others, and of groups." (Project Management Institute, "Project Manager Competency Development Framework 3rd Ed.", 2017)

"The ability to identify, assess, and manage the personal emotions of oneself and other people, as well as the collective emotions of groups of people." (Project Management Institute, "A Guide to the Project Management Body of Knowledge (PMBOK® Guide )", 2017)

"Emotional intelligence is the measurement of an individual’s abilities to recognise and manage their own emotions and the emotions of other people, both individually and in groups." (Christina Lovelock & Debra Paul, "Delivering Business Analysis: The BA Service handbook", 2019)

"The ability to identify, assess, monitor, and control emotions of self to guide thinking and impact effective actions of others." (Joan C Dessinger, "Fundamentals of Performance Improvement 3rd Ed", 2012)

"The ability to identify, assess, and manage your own emotions and the emotions of others; useful in reducing tension and increasing cooperation." (Cate McCoy & James L Haner, "CAPM Certified Associate in Project Management Practice Exams", 2018)

"The ability, capacity, and skill to identify, assess, and manage the emotions of one's self, of others, and of groups." (IQBBA)

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