Disclaimer: This is work in progress intended to consolidate information
from the various sources and not to provide a complete overview of all the
features. Please refer to the documentation for a complete overview!
Last updated: 25-Apr-2025
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Business Process Catalog - End-to-End Scenarios
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[Dynamics 365] Business Process Catalog (BPC)
-
{def} lists of end-to-end processes that are commonly used to manage or
support work within an organization [1]
-
agnostic catalog of business processes contained within the entire D365
solution space [3]
- {benefit} efficiency and time savings [3]
- {benefit} best practices [3]
- {benefit} reduced risk [3]
- {benefit} technology alignment [3]
- {benefit} scalability [3]
- {benefit} cross-industry applicability [3]
- stored in an Excel workbook
-
used to organize and prioritize the work on the business process
documentation [1]
- {recommendation} check the latest versions (see [R1])
- assigns unique IDs to
- {concept} end-to-end scenario
- describe in business terms
- not in terms of software technology
-
includes the high-level products and features that map to the process
[3]
- covers two or more business process areas
-
{purpose} map products and features to benefits that can be understood
in business contexts [3]
- {concept} business process areas
- combination of business language and basic D365 terminology [3]
-
groups business processes for easier searching and navigation [1]
-
separated by major job functions or departments in an organization [1]
-
{purpose} map concepts to benefits that can be understood in business
context [3]
- more than 90 business process areas defined [1]
- {concept} business processes
-
a series of structured activities and tasks that organizations use to
achieve specific goals and objectives [3]
- efficiency and productivity
- consistency and quality
- cost reduction
- risk management
- scalability
- data-driven decision-making
-
a set of tasks in a sequence that is completed to achieve a specific
objective [5]
- define when each step is done in the implementation [5] [3]
- define how many are needed [5] [3]
-
covers a wide range of structured, often sequenced, activities or
tasks to achieve a predetermined organizational goal
-
can refer to the cumulative effects of all steps progressing toward a
business goal
- describes a function or process that D365 supports
- more than 700 business processes identified
-
{goal} provide a single entry point with links to relevant
product-specific content [1]
- {concept} business process guide
-
provides documentation on the structure and patterns of the process
along with guidance on how to use them in a process-oriented
implementation [3]
- based on a catalog of business process supported by D365 [3]
- {concept} process steps
- represented sequentially, top to bottom
-
can include hyperlinks to the product documentation [5]
-
{recommendation} avoid back and forth in the steps as much as
possible [5]
- can be
- forms used in D365 [5]
-
steps completed in LCS, PPAC, Azure or other Microsoft products
[5]
-
steps that are done outside the system (incl. third-party system)
[5]
- steps that are done manually [5]
- are not
- product documentation [5]
- a list of each click to perform a task [5]
- {concept} process states
- include
- project phase
- e.g. strategize, initialize, develop, prepare, operate
- configuration
- e.g. base, foundation, optional
- process type
- e.g. configuration, operational
- {concept} patterns
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repeatable configurations that support a specific business process [1]
- specific way of setting up D365 to achieve an objective [1]
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address specific challenges in implementations and are based on a
specific scenario or best practice [6]
- the solution is embedded into the application [6]
- includes high-level process steps [6]
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include the most common use cases, scenarios, and industries [1]
- {goal} provide a baseline for implementations
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more than 2000 patterns, and we expect that number to grow
significantly over time [1]
- {activity} naming a new pattern
- starts with a verb
- describes a process
- includes product names
- indicate the industry
- indicate AppSource products
- {concept} reference architecture
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acts as a core architecture with a common solution that applies to
many scenarios [6]
- typically used for integrations to external solutions [6]
- must include an architecture diagram [6]
- {concept} process governance
- {benefit} improved quality
- {benefit} enhanced decision making
- {benefit} agility adaptability
- {benefit{ Sbd alignment
- {goal} enhance efficiency
- {goal} ensure compliance
- {goal} facilitate accountability
- {concept} policy
- {concept} procedure
- {concept} control
- {concept} scope definition
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{recommendation} avoid replicating current processes without considering
future needs [4]
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{risk} replicating processes in the new system without re-evaluating
and optimizing [4]
- {impact} missed opportunities for process improvement [4]
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{recommendation} align processes with overarching business goals rather
than the limitations of the current system [4]
- {concept} guidance hub
- a central landing spot for D365 guidance and tools
- contains cross-application documentations
-
{purpose} provide considerations and best practices for implementation [6]
- {purpose} provide technical information for implementation [6]
-
{purpose} provide link to product documentation to achieve the tasks in
scope [6]
References:
[1] Microsoft Learn (2024) Dynamics 365: Overview of end-to-end scenarios and
business processes in Dynamics 365 [
link]
[2] Microsoft Dynamics 365 Community (2023) Business Process Guides
- Business Process Guides [
link]
[3] Microsoft Dynamics 365 Community (2024) Business Process Catalog
and Guidance - Part 2 Introduction to Business Processes [
link]
[4] Microsoft Dynamics 365 Community (2024) Business Process Catalog and
Guidance - Part 3: Using the Business Process Catalog to Manage Project Scope
and Estimation [
link]
[5] Microsoft Dynamics 365 Community (2024) Business Process Catalog and
Guidance - Part 4: Authoring Business Processes [
link]
[6] Microsoft Dynamics 365 Community (2024) Business Process Catalog and
Guidance - Part 5: Authoring Business Processes Patterns and Use Cases
[
link]
[7] Microsoft Dynamics 365 Community (2024) Business Process Catalog
and Guidance - Part 6: Conducting Process-Centric Discovery
[
link]
[8] Microsoft Dynamics 365 Community (2024) Business Process Catalog
and Guidance - Part 7: Introduction to Process Governance [
link]
Resources:
[R1] GitHub (2024) Business Process Catalog [
link]
[R2] Microsoft Learn (2024) Dynamics 365 guidance documentation and other
resources [
link]
[R3] Dynamics 365 Blog (2025) Process, meet product: The business process catalog for Dynamics 365 [
link]
Acronyms:
3T - Tools, Techniques, Tips
ADO -
BPC - Business Process Catalog
D365 - Dynamics 365
LCS - Lifecycle Services
PPAC - Power Platform admin center
RFI - Request for Information
RFP
- Request for Proposal