"Every discipline develops standards of professional competence to which its workers are subject. [...] Every scientific community is a society in the small, so to speak, with its own agencies of social control." (Abraham Kaplan, "The Conduct of Inquiry: Methodology for Behavioral Science", 1964)
"Leadership is lifting a person's vision to higher sights, the raising of a person's performance to a higher standard, the building of a personality beyond its normal limitations." (Peter Drucker, "Management: Tasks, Responsibilities, Challenges", 1973)
"Autonomation [..] performs a dual role. It eliminates overproduction, an important waste in manufacturing, and prevents the production of defective products. To accomplish this, standard work procedures, corresponding to each player's ability, must be adhered to at all times." (Taiichi Ohno, "Toyota Production System: Beyond Large-Scale Production", 1978)
"Five coordinating mechanisms seem to explain the fundamental ways in which organizations coordinate their work: mutual adjustment, direct supervision, standardization of work processes, standardization of work outputs, and standardization of worker skills." (Henry Mintzberg, "The Structuring of Organizations", 1979)
"There is no question that having standards and believing in them and staffing an administrative unit objectively using forecasted workloads will help you to maintain and enhance productivity." (Andrew S Grove, "High Output Management", 1983)
"Quality is a matter of faith. You set your standards, and you have to stick by them no matter what. That's easy when you've got plenty of product on hand, but it's another thing when the freezer is empty and you've got a truck at the door waiting for the next shipment to come off the production line. That's when you really earn your reputation for quality." (Ben Cohen, Inc. Magazine, 1987)
"Without a standard there is no logical basis for making a decision or taking action." (Joseph M Juran, "Managerial Breakthrough: The Classic Book on Improving Management Performance", 1995)
"A standard which is not revised after six months of its establishment, indicates that it is not in use." (Kaoru Ishikawa)
"If you do not conduct sufficient analysis and if you do not have firm technical knowledge, you cannot carry out improvement or standardization, nor can you perform good control or prepare control charts useful for effective control." (Kaoru Ishikawa)
"Standardization can progress and management can be conducted only when management policy is defined." (Kaoru Ishikawa)
"Standardization enables delegation of authority, allowing the top management and executives to have time to think about future plans and policy, which is their most important duty." (Kaoru Ishikawa)
"Standardize technology so that you may accumulate technology organically in your company." (Kaoru Ishikawa)
"Standardization is not only for quality control. It involves establishing standards for managing the business well as well as for all employees to enjoy their work with comfort." (Kaoru Ishikawa)
"Standardization without needs or clear objectives tends to become ritual." (Kaoru Ishikawa)
"The fact that standards are not revised demonstrates that your technology has stopped progressing." (Kaoru Ishikawa)
"The key is to standardize every technically definable area, and leave what cannot be standardized to the skills." (Kaoru Ishikawa)
"Top management is responsible for demonstrating methods for evaluating quality as well as standards." (Kaoru Ishikawa)
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