"Every company has two organizational structures: the formal one is written on the charts; the other is the living relationship of the men and women in the organization." (Harold Geneen, "Managing", 1984)
"Every time a chief executive takes an action for or against someone [...] there is a reaction throughout the company." (Harold Geneen, "Managing", 1984)
"It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away." (Harold Geneen, "Managing", 1984)
"Leadership cannot really be taught. It can only be learned." (Harold Geneen, "Managing", 1984)
"Leadership is practiced not so much in words as in attitude and in actions." (Harold Geneen, "Managing", 1984)
"Leadership is the very heart and soul of business management." (Harold Geneen, "Managing", 1984)
"Ninety-nine percent of all surprises in business are negative." (Harold Geneen, "Managing", 1984)
"Public accounting taught me analytical approaches to business problems, objective reasoning, and the highest order of discipline in making factual presentations." (Harold Geneen, "Managing", 1984)
"The drudgery of the numbers will make you free." (Harold Geneen, "Managing", 1984)
"The highest art of professional management requires the literal ability to 'smell' a 'real fact' from all others." (Harold Geneen, "Managing", 1984)
"The man who delegates responsibilities for running the company, without knowing the intimate details of what is involved, runs the enormous risk of rendering himself superfluous." (Harold Geneen, "Managing", 1984)
"The professional's grasp of the numbers is a measure of the control he has over the events that the figures represent." (Harold Geneen, Managing, 1984)
"When you have mastered the numbers, you will in fact no longer be reading numbers, any more than you read words when reading a book. You will be reading meanings." (Harold Geneen & Alvin Moscow, "Managing", 1984)
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