🔦Process Management: Six Sigma (Definitions)

"A disciplined approach to enterprise-wide quality improvement and variation reduction. Technically, it is the denominator of the capability (Cp) index." (Clyde M Creveling, "Six Sigma for Technical Processes: An Overview for R Executives, Technical Leaders, and Engineering Managers", 2006)

"A set of practices originally developed by Motorola to systematically improve process quality by producing output within specification." (Tilak Mitra et al, "SOA Governance", 2008)

"A statistical term meaning six standard deviations from the norm. Used as the name for a quality improvement program that aims at reducing errors to one in a million." (Judith Hurwitz et al, "Service Oriented Architecture For Dummies" 2nd Ed., 2009)

"1.Generally, a rigorous and disciplined statistical analysis methodology to measure and improve a company’s operational performance, practices and systems. 2.In many organizations, simply a measure of quality near perfection. 3.In data quality, a level of quality in which six standard deviations of a population fall within the upper and lower control limits of quality, allowing no more than 3.4 defects per million parts or transactions." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"A methodology to manage process variations that cause defects, defined as unacceptable deviation from the mean or target, and to systematically work toward managing variation to prevent those defects." (Linda Volonino & Efraim Turban, "Information Technology for Management" 8th Ed, 2011)

"Quality program developed by Motorola that focuses on achieving a defect rate of fewer than 3.4 defects per million items. (196, 238)" (Leslie G Eldenburg & Susan K Wolcott, "Cost Management" 2nd Ed., 2011)

"A systematic quality improvement process used on both the production and transactional sides of the business to design, manufacture, and market goods and services that customers may desire to purchase." (Joan C Dessinger, "Fundamentals of Performance Improvement" 3rd Ed., 2012)

"A highly structured approach for eliminating defects in any process, whether from manufacturing or transactional processes. It can be applied to a product or a service–oriented process in any organization." (Robert F Smallwood, "Managing Electronic Records: Methods, Best Practices, and Technologies", 2013)

"A business management strategy originally developed by Motorola in the 1980s. It is essentially a business problem-solving methodology that supports process improvements through an understanding of customer needs, identification of causes of quality variations, and disciplined use of data and statistical analysis." (Sally-Anne Pitt, "Internal Audit Quality", 2014)

"An approach from the production environment for managing quality that targets a mere 3.4 errors per million instances as its performance goal." (Boris Otto & Hubert Österle, "Corporate Data Quality", 2015)

"Business management strategy developed by Motorola with the goal of improving business processes." (Adam Gordon, "Official (ISC)2 Guide to the CISSP CBK" 4th Ed., 2015)

"The initiative focused on increasing profits by eliminating variability, defects, and wastes that weaken customer loyalty." (Kijpokin Kasemsap, "Applying Lean Production and Six Sigma in Global Operations", 2016)

"It is series of tools and/or processes to continuously improve workflow processes through its proper measurement. Six sigma is a highly structured and data-driven approach and methodology for reducing waste or non-value added activities and associated costs." (Alan D Smith, "Lean Principles and Optimizing Flow: Interdisciplinary Case Studies of Best Business Practices", 2019)

"Managerial approach focused on a team that aims to improve performance by eliminating waste and defects. Improving performance and reducing process variation leads to the reduction of defects and improved profit, employee morale and product/service quality." (Sorinel Căpușneanu et al, "Throughput Accounting: Decisional Informational Support for Optimizing Entity Profit", 2019)

🔦Process Management: Control Charts (Definitions)

"A toolset used to monitor and control a process for variation over time, which varies with the type of data it monitors." (Clyde M Creveling, "Six Sigma for Technical Processes: An Overview for R Executives, Technical Leaders, and Engineering Managers", 2006)

"A tool set used to monitor and control a process for variation over time. Varies with the type of data it monitors." (Lynne Hambleton, "Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices", 2007)

"A graphical device for tracking process performance over time." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"A control chart is a time sequence graph with additional features that identify data out of expected limits. In a typical individual/moving range statistical process control chart, the upper and lower control limits (UCL and LCL) are three standard deviations from the historical mean of the set of readings. If the measurement remains within the upper and lower controls limits, then the process is in control. In control means that any differences between the readings are affected only by normal or common cause variation (variation inherent in the process being measured). A process is in control when measurement points fall within the upper and lower control limits, and the points graphed on a control chart do not display any non-random patterns." (Laura Sebastian-Coleman, "Measuring Data Quality for Ongoing Improvement ", 2012)

"A graphic display of process data over time and against established control limits, which has a centerline that assists in detecting a trend of plotted values toward either control limit. " (For Dummies, "PMP Certification All-in-One For Dummies" 2nd Ed., 2013)

"A statistical process control tool used to monitor a process and determine whether it is statistically controlled. It graphically depicts the average value and the upper and lower control limits (the highest and lowest values) of a process." (SQA)

🔦Process Management: Process model (Definitions)

"A formal, detailed description of a process that covers policies, activities, work products, roles, and responsibilities. Typically contains standards and procedures and identifies methods and tools as well. Contrast with process architecture." (Richard D Stutzke, "Estimating Software-Intensive Systems: Projects, Products, and Processes", 2005)

"A formal description of a business process. The definition is performed via a process definition language (PDL), which in most cases is WfMS-dependent." (C Combi & G Pozzi, "Workflow Management Systems for Healthcare Processes", 2008)

"Any description of a process (not necessarily formal), that shows a series of steps aimed at accomplishing some goal." (Harry S Delugach, "Formal Analysis of Workflows in Software Development", 2009)

"A means of representing the interrelated processes of a system at any level of detail with a graphic network of symbols, showing data flows, data stores, data processes, and data sources/destinations. Process modeling techniques are used to represent processes graphically for clearer understanding, communication, and refinement." (Anthony D Giordano, "Data Integration Blueprint and Modeling", 2010)

"Processes models (PM) are processes of the same nature that are classified together into a model. It involves the description and/or prescription of processes by the instantiation of levels to define process procedures and fuzzes." (Oluwole A Olatunji & William D Sher, "The Applications of Building Information Modelling in Facilities Management", 2010)

"(1) A framework wherein processes of the same nature are classified into an overall model, e.g. a test improvement model. (2) A method-independent process description of development processes." (IQBBA, "Standard glossary of terms used in Software Engineering", 2011)

"A model of the functions, activities, and procedures performed in any organization. A business process model may consist of: 1.A context diagram showing the relationship of the overall process to those outside the model’s scope, along with the inputs to and outputs from the overall process, 2.One or more functional decomposition diagram showing how the overall process is made up of contributing processes at lower levels (a “vertical view”), 3.One or more process flow diagrams showing how the outputs of one process serve as the inputs to other process (a “horizontal view”). The process flow may be cross-functional or within a single function, 4.One or more business process model diagrams, each depicting the inputs, outputs, start and end events, component activities, roles, and metrics of a single process, 5.The business definition of each process, and 6.The value chain analysis of the process, identifying relationships to data, organizations, roles, and systems." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"A detailed workflow diagram that expands upon a process map by including detailed descriptions of subprocesses, activities, and tasks including all input, output, decisions, and exceptions, as well as measurements of the resources consumed (such as time, FTEs, material, capital, systems, etc.) during the execution of the process. Supports analysis via drill-down examination and can provide the metrics necessary for use by software capable of process simulation and what-if scenario testing of alternative variables." (Carl F Lehmann, "Strategy and Business Process Management", 2012)

[Process Modeling and Analysis:] "The tools and techniques used to (1) map a workflow diagram illustrating the activities and tasks associated with a business process; (2) add complete detail necessary to identify and measure all the resources consumed during the execution of the processes; (3) measure performance outcomes; (4) simulate changes to activities, tasks, sequences, resources, assumptions, and so on using what-if scenarios to test and recalculate performance outcomes; (5) conclude the best combination of adjustments or changes necessary to optimize performance outcome of the process." (Carl F Lehmann, "Strategy and Business Process Management", 2012)

"A model showing the processes carried out by a system and the data interfaces between those processes; same as a data flow model." (James Robertson et al, "Complete Systems Analysis: The Workbook, the Textbook, the Answers", 2013)

🔦Process Management: Process Improvement (Definitions)

"A program of activities designed to improve the performance and maturity of the organization's processes, and the results of such a program." (Sandy Shrum et al, "CMMI®: Guidelines for Process Integration and Product Improvement", 2003)

"Continuous improvement of work processes to achieve project goals and stakeholder satisfaction efficiently and effectively." (Timothy J  Kloppenborg et al, "Project Leadership", 2003)

"(1) A program of activities designed to improve the performance and maturity of an organization’s processes. (2) The results of such a program." (Richard D Stutzke, "Estimating Software-Intensive Systems: Projects, Products, and Processes", 2005)

"The organized activity of defining, infusing, and improving the processes used by individual projects and organizations to develop software." (Richard D Stutzke, "Estimating Software-Intensive Systems: Projects, Products, and Processes", 2005)

[internal process improvement (IPI):] "An appraisal mode of usage in which organizations appraise internal processes, generally to baseline their process capability, to establish or update a process improvement program, or to measure progress in implementing such a program." (Sally A Miller et al, "People CMM: A Framework for Human Capital Management" 2nd Ed., 2009)

"A business management strategy focusing on quality control testing and optimizing processes through reducing process variance." (Evan Stubbs, "Big Data, Big Innovation", 2014)

[business process improvement (BPI):] "Analyzing and redesigning business processes to streamline them and gain efficiencies, reduce cycle times, and improve auditability and worker productivity." (Robert F Smallwood, "Information Governance: Concepts, Strategies, and Best Practices", 2014)

"A program of activities designed to improve the performance and maturity of the organization’s software processes and the results of such a program." (CMMI)

🔦Process Management: Workflow (Definitions)

"Similar to a business process, a description of the activities or tasks that have to be done to fulfill a certain business need." (Nicolai M Josuttis, "SOA in Practice", 2007)

"A series of granular steps that are put together in proper sequence to execute some bit of logic." (Tony Fisher, "The Data Asset", 2009)

"A set of components and relations between them, used to define a complex process from simple building blocks. Relations may be in the form of data links which allow the output of one component to be used as the input of another, or control links which state some conditions on the execution of a component." (Mark Olive, "SHARE: A European Healthgrid Roadmap", 2009)

"The sequence of steps needed to carry out a business process." (Judith Hurwitz et al, "Service Oriented Architecture For Dummies" 2nd Ed., 2009)

"An ordered series of steps that accomplish some defined purpose according to a set of rules." (Bruce Bukovics, "Pro WF: Windows Workflow in .NET 4", 2010)

"Similar to a business process; a description of the activities or tasks that have to be done to fulfill a certain business need. Some people differentiate between workflows and business processes by stating that business processes describe more generally what has to be done, whereas workflows describe how activities or tasks should be carried out." (David Lyle & John G Schmidt, "Lean Integration", 2010)

"System process to manage the routing and approval of documents and transactions across multiple people and/or departments within an organization. Also, automating a business approval process that will notify the appropriate resources when activities/approvals need to be performed." (Janice M Roehl-Anderson, "IT Best Practices for Financial Managers", 2010)

"A predefined sequence of activities that complete a process." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"Defines how people and tasks interact to create, update, manage, and deliver content. Workflow helps organizations perform tasks in an efficient and repeatable manner." (Charles Cooper & Ann Rockley, "Managing Enterprise Content: A Unified Content Strategy" 2nd Ed., 2012)

"This is a sequence of task-oriented steps needed to carry out a business process." (Marcia Kaufman et al, "Big Data For Dummies", 2013)

"The specification of actions, actors, sequencing of actions, and completion criteria that, taken together, accomplish a larger task." (O Sami Saydjari, "Engineering Trustworthy Systems: Get Cybersecurity Design Right the First Time", 2018)

🔦Process Management: Plan-Do-Check-Act (Definitions)

"The team first plans ('plan')who needs to know what information, how often they need it, and their preferred information format. Next the team uses ('do') the communications plan. Very quickly and repeatedly, the team should seek feedback ('check') on the quality and completeness of the information being transmitted through the communications plan. Finally the team should act ('act') on the feedback by improving the communications plan." (Timothy J  Kloppenborg et al, "Project Leadership", 2003)

"A basic technique for improving processes, created by Walter Shewhart. Also known as the Shewhart cycle or the Deming cycle (for W. Edwards Deming, who introduced the technique in Japan)." (Danette McGilvray, "Executing Data Quality Projects", 2008)

"Continuous improvement cycle originally developed by Walter Shewhart in the 1930s." (Bill Holtsnider & Brian D Jaffe, "IT Manager's Handbook" 3rd Ed., 2012)

"All refer to the process of improving quality through a defined series of steps." (Laura Sebastian-Coleman, "Measuring Data Quality for Ongoing Improvement", 2012)

"Also Plan, Do, Study, Act the Shewhart Cycle or Deming Cycle. All refer to the process of improving quality through a defined series of steps." (Laura Sebastian-Coleman, "Measuring Data Quality for Ongoing Improvement ", 2012)

"An iterative process for continuous improvement." (Weiss, "Auditing IT Infrastructures for Compliance, 2nd Ed", 2015)

"Plan = design/revise process, Do = implement the plan, Check = measure the process, ACT = plan & implement changes" (ITIL)

🔦Process Management: Defined Process (Definitions)

"A managed process that is tailored from the organization's set of standard processes according to the organization's tailoring guidelines; has a maintained process description; and contributes work products, measures, and other process improvement information to the organizational process assets." (Sandy Shrum et al, "CMMI®: Guidelines for Process Integration and Product Improvement", 2003)

[managed process:] "A performed process that is planned and executed in accordance with policy; employs skilled people having adequate resources to produce controlled outputs; involves relevant stakeholders; is monitored, controlled, and reviewed; and is evaluated for adherence to its process description." (Sandy Shrum et al, "CMMI®: Guidelines for Process Integration and Product Improvement", 2003)

[standard process:] "A standard process describes the fundamental process elements that are expected to be incorporated into any defined process. It also describes the relationships (e.g., ordering and interfaces) among these process elements." (Sandy Shrum et al, "CMMI®: Guidelines for Process Integration and Product Improvement", 2003)

"The process derived, documented, and adapted, if necessary (by means of 'tailoring'), from a standard process, and implemented in the project or elsewhere in the organization." (Lars Dittmann et al, "Automotive SPICE in Practice", 2008)

[standard process:] "A standardized process that is applied across a particular section of the development organization. A standard process consists of fundamental process elements, such as process activities with their dependencies and interfaces, input and output work products, support tools, and facilities. It also includes information on which roles are involved in the activities." (Lars Dittmann et al, "Automotive SPICE in Practice", 2008)

"A managed process that documents a set of tasks, contributes to the production of a work product or the delivery of a service, and provides appropriate measurements of performance." (Sally A Miller et al, "People CMM: A Framework for Human Capital Management" 2nd Ed., 2009)

"A detailed description of how to produce a product, which includes policies, artifacts, activities, roles, and responsibilities. Another name for the defined process (model) is the organization’s standard process (OSP)." (Richard D Stutzke, "Estimating Software-Intensive Systems: Projects, Products, and Processes", 2005)

[standard process:] "An operational definition of the basic process that guides the establishment of a common process in an organization" (ISO/IEC 15504-9)

🔦Process Management: Business Process Outsourcing (Definitions)

"A form of outsourcing that involves transferring responsibilities for entire specific business functions or processes to a third party provider." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"The process of hiring another company to handle business activities." (Linda Volonino & Efraim Turban, "Information Technology for Management 8th Ed", 2011)

"Contracting with a third party to perform specific business processes. One example could be using a customer service center taking inbound telephone calls from U.S. customers and handling customer requests and complaints from a service center located offshore, in locations such as India, where labor costs are lower." (Robert F Smallwood, "Information Governance: Concepts, Strategies, and Best Practices", 2014)

"A process of delegating the back-office processes or noncore business functions to a third party service provider." (John H Higgins & Bryan L Smith, "10 Steps to a Digital Practice in the Cloud" 2nd Ed., 2017)

🔦Process Management: Process Map (Definitions)

"The Process Chart is a device for visualizing a process as a means of improving it. Every detail of a process is more or less affected by every other detail; therefore the entire process must be presented in such form that it can be visualized all at once before any changes are made in any of its subdivisions. In any subdivision of the process under examination, any changes made without due consideration of all the decisions and all the motions that precede and follow that subdivision will often be found unsuited to the ultimate plan of operation." (Frank B Gilbreth & Lillian M Gilbreth, "Process Charts", 1921) 

"A method used to examine the effectiveness of the approach currently used in completing a task." (Dale Furtwengler, "Ten Minute Guide to Performance Appraisals", 2000)

"A type of flowchart depicting the steps in a process, identifying its inputs outputs, and often assigning responsibility for each step and the key measures." (Clyde M Creveling, "Six Sigma for Technical Processes: An Overview for R Executives, Technical Leaders, and Engineering Managers", 2006)

"A type of flow chart depicting the steps in a process, its inputs/outputs, and often identification of responsibility for each step and the key measures." (Lynne Hambleton, "Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices", 2007)

"A kind of data flow diagram used in business process engineering to represent the tasks performed in an enterprise and the links between them." (David C Hay, "Data Model Patterns: A Metadata Map", 2010)

"A high-level flowchart diagram illustrating the various activities, tasks, decisions, and relationships of participant functions, departments, or groups associated with the execution of a process. It is used as a starting point to be critical of the efficiency and effectiveness of business process execution." (Carl F Lehmann, "Strategy and Business Process Management", 2012)

"A workflow diagram is a graphic depiction of the steps, sequence of steps, and flow control that constitute a process using standard symbols and conventions." (Meredith Zozus, "The Data Book: Collection and Management of Research Data", 2017)

🔦Process Management: Statistical Process Control (Definitions)

"Statistically based analysis of a process and measurements of process performance, which will identify common and special causes of variation in the process performance, and maintain process performance within limits." (Sandy Shrum et al, "CMMI: Guidelines for Process Integration and Product Improvement", 2003)

[statistically managed process:] "A process that is managed by a statistically based technique in which processes are analyzed, special causes of process variation are identified, and performance is contained within well-defined limits." (Sandy Shrum et al, "CMMI: Guidelines for Process Integration and Product Improvement", 2003)

"Statistical analysis of process performance to identify common and special causes of variation and to quantify the amount of variation in the process. Used to define operational limits on performance parameters to monitor and maintain process performance within limits. See also common cause of process variation, special cause of process variation." (Richard D Stutzke, "Estimating Software-Intensive Systems: Projects, Products, and Processes", 2005)

"Statistical techniques used to monitor, control and improve process performance over time by studying variation and its source." (Atila Ertas, "Transdisciplinary Engineering Design Process", 2018)

🔦Process Management: Business Process Modeling [BPM] (Definitions)

"A set of practices or tasks that companies can perform to visually depict or describe all the aspects of a business process, including its flow, control and decision points, triggers and conditions for activity execution, the context in which an activity runs, and associated resources." (Nicolai M Josuttis, "SOA in Practice", 2007)

"A technique for transforming how business operates into a codified source in code so that it can be translated into software." (Judith Hurwitz et al, "Service Oriented Architecture For Dummies 2nd Ed.", 2009)

"An activity similar to drafting a blueprint for a house; it includes techniques and activities used as part of the larger business process management discipline." (Linda Volonino & Efraim Turban, "Information Technology for Management" 8th Ed., 2011)

"A technique for transforming how business operates into a codified source so that it can be translated into software." (Marcia Kaufman et al, "Big Data For Dummies", 2013)

"Business process modeling (BPM) is the data visualization of companies’ workflows and business processes to provide insight and identify areas for improvement. The field focuses on creating detailed graphic representations of these processes to reduce waste, enhance cycle speed, improve upon existing workflows, uncover inefficiencies, and remove redundancies. Business process modeling focuses on representing business flows 'as-is' - in their current state, with no modifications - as well as predictive models that highlight potential improvements in the process." (Sisense) [source]

"Business process modeling (BPM) links business strategy to IT systems development to ensure business value. It combines process/workflow, functional, organizational and data/resource views with underlying metrics such as costs, cycle times and responsibilities to provide a foundation for analyzing value chains, activity-based costs, bottlenecks, critical paths and inefficiencies." (Gartner)

🔦Process Management: Procedures

"A written description of actions to be taken to perform a given task. Usually expressed as a sequence of steps." (Richard D Stutzke, "Estimating Software-Intensive Systems: Projects, Products, and Processes", 2005)

"A method, process, or particular way that is established by an organization as the correct way of accomplishing a desired result. Adherence may be mandatory or optional, depending on the degree of impact or risk." (Tilak Mitra et al, "SOA Governance", 2008)

"A written description of a course of action to be taken in performing a task or workforce practice." (Sally A Miller et al, "People CMM: A Framework for Human Capital Management" 2nd Ed., 2009)

"1.Generally, a series of low-level steps or tasks in a process followed in a defined and repeatable order. 2.In data management, a set of instructions for human users of computer systems that augment the automated work flow." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"A formal document that specifies the step-by-step instructions to perform tasks in accordance with security policies and standards." (Mark Rhodes-Ousley, "Information Security: The Complete Reference" 2nd Ed., 2013)

"An established method of accomplishing a consistent performance or result, a procedure typically can be described as the sequence of steps that will be used to execute a process." (For Dummies, "PMP Certification All-in-One For Dummies, 2nd Ed.", 2013)

"A document that provides step-by-step instructions for how standards and guidelines are put into practice." (Weiss, "Auditing IT Infrastructures for Compliance" 2nd Ed., 2015)

"A series of steps followed in a regular, definitive order to accomplish something." (Project Management Institute, "Practice Standard for Scheduling" 3rd Ed., 2019)

"Document containing steps that specify how to perform an activity" (ITIL)

🔦Process Management: Process Owner (Definitions)

"The person (or team) responsible for defining and maintaining a process. At the organizational level, the process owner is the person (or team) responsible for the description of a standard process; at the project level, the process owner is the person (or team) responsible for the description of the defined process. A process may therefore have multiple owners at different levels of responsibility." (Sandy Shrum et al, "CMMI®: Guidelines for Process Integration and Product Improvement", 2003)

"The process owner (person or team) is responsible for process definition and maintenance. At the organizational level, the process owner is responsible for the description of the standard process. At the project level, the process owner is responsible for the defined process. A process may therefore have several process owners with varying levels of responsibility." (Lars Dittmann et al, "Automotive SPICE in Practice", 2008)

"The person responsible for defining and maintaining a process. At the organizational level, the process owner is the individual(s) responsible for the description of a standard process or set of related practices. Within a workforce competency, the process owner is the individual(s) responsible for defining and maintaining the competency-based processes associated with that workforce competency. A process may have multiple owners at different levels of responsibility." (Sally A Miller et al, "People CMM: A Framework for Human Capital Management" 2nd Ed., 2009)

"The person responsible for process definition, execution and control." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"Role responsible for ensuring that a process is fit for purpose" (ITIL)

🔦Process Management: Business Processes [BP] (Definitions)

"Major operational activities or processes supported by a source system, such as orders, from which data can be collected for the analytic purposes of the data warehouse. Choosing the business process is the first of four key steps in the design of a dimensional model." (Ralph Kimball & Margy Ross, "The Data Warehouse Toolkit" 2nd Ed., 2002)

"The sequence of activities 'enclosing' the production process. These activities are common to all types of products and services, and include defining the job, negotiation with the customer, and reporting project status." (Richard D Stutzke, "Estimating Software-Intensive Systems: Projects, Products, and Processes", 2005)

"A structured description of the activities or tasks that have to be done to fulfill a certain business need. The activities or tasks might be manual steps (human interaction) or automated steps (IT steps)." (Nicolai M Josuttis, "SOA in Practice", 2007)

"The codification of rules and practices that constitute a business." (Judith Hurwitz et al, "Service Oriented Architecture For Dummies 2nd Ed.", 2009)

"The defined method for a range of activities that organizations perform. A business process can include anything from the steps needed to make a product to how a supply is ordered or how an invoice is created." (Tony Fisher, "The Data Asset", 2009)

"A structured description of the activities or tasks that have to be done to fulfill a certain business need. The activities or tasks might be manual steps (human interaction) or automated steps (IT steps)." (David Lyle & John G Schmidt, "Lean Integration: An Integration Factory Approach to Business Agility", 2010)

"An activity as carried out by business people, including the mechanisms involved." (David C Hay, "Data Model Patterns: A Metadata Map", 2010)

"A collection of activities performed to accomplish a clearly defined goal." (Linda Volonino & Efraim Turban, "Information Technology for Management 8th Ed", 2011)

"A collection of activities designed to produce a specific output for a particular customer or market." (International Qualifications Board for Business Analysis, 2011)

"A business process is a series of steps required to execute a function that is important to an organization. Business processes include things like taking an order or setting up an account or paying a claim. In process analysis, business processes are the focus of opportunities for improvement. Organizations usually have a set of key processes that require support from other areas, like information technology." (Laura Sebastian-Coleman, "Measuring Data Quality for Ongoing Improvement ", 2012)

"The codification of rules and practices that constitute a business." (Marcia Kaufman et al, "Big Data For Dummies", 2013)

"A coordinated set of collaborative and transactional work activities carried out to complete work steps." (Robert F Smallwood, "Information Governance: Concepts, Strategies, and Best Practices", 2014)

"A set of activities that teams within an organization carry out to accomplish a specific goal." (David K Pham, "From Business Strategy to Information Technology Roadmap", 2016)

"The business activities executed to deliver products or services to external customers. Business process is supported by and consumes IT-services to achieve their objectives." (by Brian Johnson & Leon-Paul de Rouw, "Collaborative Business Design", 2017)

[core business processes:] "These are the business processes that move an organization’s vision forward, such as sales, marketing, business development, and customer service. Core business processes are also referred to as front-office processes." (John H Higgins & Bryan L Smith, "10 Steps to a Digital Practice in the Cloud" 2nd Ed., 2017)

"Process owned and carried by the business" (ITIL)

🔦Process Management: Processes (Definitions)

"A series of actions performed by people to bring about a result." (Margaret Y Chu, "Blissful Data ", 2004)

"A kind of activity performed by the enterprise to produce a specific output or achieve a goal. It may or may not be described in terms of the mechanisms used or the parties performing it. A set of processes is usually described in sequence." (David C Hay, "Data Model Patterns: A Metadata Map", 2010)

"(1) Basic definition, a logical series of related activities that converts input to results or output. (2) Value-added extension, designed to create or deliver customer value or shareholder value through efficiency. (3) Asset extension, an asset that affects the quality of a product, service, or brand to uniquely satisfy customer needs and differentiate its executor from competitors." (Carl F Lehmann, "Strategy and Business Process Management", 2012)

"A structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs (OGC1)." (Paul C Dinsmore et al, "Enterprise Project Governance", 2012)

"A high-level, end-to-end structure useful for decision making and normalizing how things get done in a company or organization." (Marcia Kaufman et al, "Big Data For Dummies", 2013)

"A systematic series of activities directed towards causing an end result such that one or more inputs will be acted upon to create one or more outputs." (For Dummies, "PMP Certification All-in-One For Dummies, 2nd Ed.", 2013)

"In the context of this book, a necessary sequence of steps required to provide a desired result. That result can be tangible or intangible or a combination of both." (Kenneth A Shaw, "Integrated Management of Processes and Information", 2013)

"The mechanism by which inputs are converted into the specified outputs." (Catherine Burke et al, "Systems Leadership, 2nd Ed,", 2018)

"A set of interrelated actions and activities performed to create a pre-specified product, service, or result. Each process is comprised of inputs, tools, and techniques (or activities), and outputs with constraints (environmental factors), guidance, and criteria (organizational process assets) taken into consideration. Select appropriate processes to meet project objectives, adapt a defined approach to meet requirements, communicate/engage stakeholders, meet needs, balance constraints." (H James Harrington & William S Ruggles, "Project Management for Performance Improvement Teams", 2018)

"A set of interrelated activities, which transform inputs into outputs [ISO 12207]

"A structured set of activities designed to accomplish a specific objective. It includes roles, responsibilities, tools and management controls required to reliably deliver the outputs." (ITIL)