03 February 2013

Process Management: Business Process Outsourcing (Definitions)

"A form of outsourcing that involves transferring responsibilities for entire specific business functions or processes to a third party provider." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"The process of hiring another company to handle business activities." (Linda Volonino & Efraim Turban, "Information Technology for Management 8th Ed", 2011)

"Contracting with a third party to perform specific business processes. One example could be using a customer service center taking inbound telephone calls from U.S. customers and handling customer requests and complaints from a service center located offshore, in locations such as India, where labor costs are lower." (Robert F Smallwood, "Information Governance: Concepts, Strategies, and Best Practices", 2014)

"A process of delegating the back-office processes or noncore business functions to a third party service provider." (John H Higgins & Bryan L Smith, "10 Steps to a Digital Practice in the Cloud" 2nd Ed., 2017)

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