"A disciplined process for obtaining, translating, and deploying the voice of the customer into the various phases of technology development and the ensuing commercialization of products or processes during product design." (Clyde M Creveling, "Six Sigma for Technical Processes: An Overview for R Executives, Technical Leaders, and Engineering Managers", 2006)
"A process for translating the voice of the customer into technical requirements at the product level. As part of the critical parameter-management process, QFD uses a series of matrixes called Houses of Quality to translate and link system requirements to subsystem requirements, which, in turn, are translated and linked to subassembly requirements, which are translated and linked to component requirements, which are translated and linked to manufacturing process requirements." (Clyde M Creveling, "Six Sigma for Technical Processes: An Overview for R Executives, Technical Leaders, and Engineering Managers", 2006)
"A disciplined process for obtaining, translating, and deploying the Voice of the Customer into the various Phases of Technology Development and the ensuing commercialization of products or processes during Product Design." (Lynne Hambleton, "Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices", 2007)
"1.A method of defining and implementing customer requirements. 2.An organized approach to involving customers in requirements specification and product design." (DAMA International, "The DAMA Dictionary of Data Management", 2011)
"A facilitated workshop technique that helps to determine critical characteristics for new product development. " (For Dummies, "PMP Certification All-in-One For Dummies" 2nd Ed., 2013)
"A method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process." (ISTQB, "Standard Glossary", 2015)
"QFD is a facilitation technique using the voice-of-the-customer technique." (Cate McCoy & James L Haner, "CAPM Certified Associate in Project Management Practice Exams", 2018)
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