♜Strategic Management: Strategic Plan (Definitions)

"A long-range plan that serves as a business’s road map for the future. It includes the product lines and services, the number of employees, technology requirements, industry trends, competitor analysis, revenue and profitability goals, types of customers, and long-range marketing plans." (Gina Abudi & Brandon Toropov, "The Complete Idiot's Guide to Best Practices for Small Business", 2011)

"A high-level document that explains the organization's vision and mission, plus the approach that will be adopted to achieve this mission and vision, including the specific goals and objectives to be achieved during the period covered by the document." (Project Management Institute, "The Standard for Portfolio Management" 3rd Ed., 2012)

"Strategy gives a helicopter view on direction. A strategic plan is a ground-level plan of attack. It represents the first step in strategy implementation." (Vaughan Evans, "The Financial Times Essential Guide to Developing a Business Strategy", 2013)

"The strategic plan is a document that articulates the firm's goals, define the course of actions required to achieve those goals and to indicate how to improve the firm's performance." (Joshua Y Abor, "Entrepreneurial Finance for MSMEs: A Managerial Approach for Developing Markets", 2016)

"A document used to communicate with the organization the organization’s goals, the actions needed to achieve those goals, and all the other critical elements developed during the planning exercise." (William Stallings, "Effective Cybersecurity: A Guide to Using Best Practices and Standards", 2018)

"A strategic plan defines who you are as a business and lists concrete actions to achieve your goals." (BDC) [link]

"A strategic plan is a document used to communicate with the organization the organizations goals, the actions needed to achieve those goals and all of the other critical elements developed during the planning exercise." (Balanced Scorecard Institute) [link]

"A visual representation of an organization’s strategy and the objectives that must be met to effectively reach its mission. A strategy plan can be used to communicate, motivate and align the organization to ensure successful execution." (Intrafocus)

♜Strategic Management: Value Proposition (Definitions)

"The benefit received for the investment made." (Janice M Roehl-Anderson, "IT Best Practices for Financial Managers", 2010)

"A three- to five-sentence statement that conveys to customers the value and benefits that a business brings to them. The value proposition should convey why the customer should purchase that business’s products and services over the competition’s." (Gina Abudi & Brandon Toropov, "The Complete Idiot's Guide to Best Practices for Small Business", 2011)

"The analysis of the benefits of using the specific model (tangible and intangible), including the customers' value proposition." (Linda Volonino & Efraim Turban, "Information Technology for Management" 8th Ed., 2011)

"The promise of value to be delivered by an organization. Typically addresses which customer needs the organization will meet and how it will price its offerings." (Andrew Pham et al, "From Business Strategy to Information Technology Roadmap", 2016)

"A statement about how customers will benefit from a product or service." (Duncan Angwin & Stephen Cummings, "The Strategy Pathfinder" 3rd Ed., 2017)

"A statement of the value that your product brings to your customer. The main reason that a customer should buy from you." (Pamela Schure & Brian Lawley, "Product Management For Dummies", 2017)

"A short statement (pre-project) that describes the tangible results or value a decision maker can expect from implementing a recommended course of action and its resulting benefit to the organization. It is expressed in a quantified fashion in the Business Case, where Value = Benefits – Cost (where Cost includes Risk). (See Business Case.) Vision Statement: It provides a view of the future desired state or condition of an organization. (A vision should stretch the organization to become the best that it can be.) The Vision Statement provides an effective tool to help develop objectives." (H James Harrington & William S Ruggles, "Project Management for Performance Improvement Teams", 2018)

"A statement that identifies clear, measurable, and demonstrable benefits consumers get when buying a particular product or service. It should convince consumers that this product or service is better than others on the market." (William Stallings, "Effective Cybersecurity: A Guide to Using Best Practices and Standards", 2018)

"The promise of value to be delivered by an organization. Typically addresses which customer needs the organization will meet and how it will price its offerings." (Tiffany Pham et al, "From Business Strategy to Information Technology Roadmap", 2018)

♜Strategic Management: Risk Register (Definitions)

"A record of a company’s risks." (Annetta Cortez & Bob Yehling, "The Complete Idiot's Guide® To Risk Management", 2010)

"The document containing the results of the qualitative risk analysis, quantitative risk analysis, and risk response planning. The risk register details all identified risks, including description, category, cause, probability of occurring, impact(s) on objectives, proposed responses, owners, and current status." (Project Management Institute, "Practice Standard for Project Estimating", 2010)

"Formal document and management tool that records all risks identified by the project team, along with the team’s assessment of the risks, plans to manage the risks, and progress against the plans." (Mike Clayton, "Brilliant Project Leader", 2012)

"A document in which the results of risk analysis and risk response planning are recorded." (For Dummies, "PMP Certification All-in-One For Dummies" 2nd Ed., 2013)

"A documented collection of the risks impacting an activity or organization." (Sally-Anne Pitt, "Internal Audit Quality", 2014)

"A record of information about identified risks." (David Sutton, "Information Risk Management: A practitioner’s guide", 2014)

"Formal record of identified risks." (Chartered Institute of Building, "Code of Practice for Project Management for Construction and Development" 5th Ed., 2014)

"A repository in which outputs of risk management processes are recorded." (Project Management Institute, "A Guide to the Project Management Body of Knowledge (PMBOK® Guide )", 2017

"A component that captures details of individual project risks, including a list of identified risks, potential risk owners, and potential risk responses." (Cate McCoy & James L Haner, "CAPM Certified Associate in Project Management Practice Exams", 2018)

"A document in which the iterative results of the risk identification, risk analysis, and risk response planning processes are recorded." (H James Harrington & William S Ruggles, "Project Management for Performance Improvement Teams", 2018)

"A record of information about identified risks." (ISO Guide 73:2009)

♜Strategic Management: Storytelling (Definitions)

"Narrating sequences of events in an artistic manner for a group of audience orally or in written words." (Mehrak Rahimi, "Digital Storytelling in Language Classes", Encyclopedia of Information Science and Technology 4th Ed., 2018)

"The act of sharing a tale or a series of events, often in a trajectory that give perspective on context and culture." (Catherine Hayes & Ian Corrie, "Learner-Centred Pedagogy Framing Authentic Identity and Positionality in Higher Education", 2020)

"Art of conveying events or phenomena in different formats, in order to entertain, inform, instruct, demonstrate, or persuade." (Tamara E Martin et al, "The Use of Storytelling to Promote Literacy Skills in Biology Education: An Intervention Proposal", 2021)

"Storytelling is a communication tool that creates meanings and emotions on audience. It is a tool to create and maintain bonds for humans as well as organizations." Beris A Özoran, "Digital Storytelling and Public Relations: An Analysis Through Case Studies", 2021)

"Storytelling is one of the most effective communication methods in telling the organizations themselves. Corporate stories are powerful and permanent narratives that express the corporate identity. In stories, perceptions are reshaped. The vision, mission, and values of the organization are narrated." (Deniz Özer, "Corporate Cults: Corporate Identity and Storytelling in the Context of Archetypal Symbolism", 2021)

"The art of telling tales and a great tool to teach language incorporating culture." (Carmela B Scala, "How to Foster Equality in the Language Classroom", 2021)

"The process of using fact and narrative to communicate something to your audience. Some stories are factual, and some are embellished or improvised in order to better explain the core message." (Stavroula Kalogeras, "Transmedia Storytelling Edutainment and the New Testament Lesson", 2021)

"The social and cultural activity of creating and sharing stories. Today, it is re-considered as an important communication tool useful in many domains such as organizational leadership and branding." (Laura R Grünberg, "In Need for More Tailored Feminist Stories in a Time of Crisis", 2021)

♜Strategic Management: Business Continuity (Definitions)

"The ability of a business to continue to operate in the face of disaster." (Tom Petrocelli, "Data Protection and Information Lifecycle Management", 2005)

"A business function that attempts to prevent any major disruptions to business processes, both through planning, to avoid unplanned outages in the first place, and then through implementing solutions that minimize the effects of unplanned outages if they do occur." (David G Hill, "Data Protection: Governance, Risk Management, and Compliance", 2009)

"The continuance of business operations regardless of disasters that befall it." (Yvette Ghormley, "Business Continuity and Disaster Recovery Plans", 2009)

"The degree of uninterrupted stability of an organization’s systems and operations in spite of potentially disruptive events." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"Capability of the organization to continue delivery of products at acceptable predefined levels following disruptive incident" (ISO 22301:2012, 2012)

"The processes and procedures that an organization puts in place to ensure that they can continue to provide essential functions during and after a disaster." (Rebecca Hamilton & Diane Brown, "Disaster Management and Continuity Planning in Libraries: Changes since the Year 2000", 2016)

"Capability of an organization to continue delivery of products or services at acceptable predefined levels following a disruptive incident. Business continuity embraces all the operations in a company, including how employees function in compromised situations." (William Stallings, "Effective Cybersecurity: A Guide to Using Best Practices and Standards", 2018)

"The capability of the organisation to continue delivery of products and services at acceptable pre-defined levels following a disruptive incident." (David Sutton, "Information Risk Management: A practitioner’s guide", 2014)

"The act of ensuring that core business units and critical services operate at an acceptable level after some unexpected interruption or a crisis incident." (Athanasios Podaras et al, "Regression-Based Recovery Time Predictions in Business Continuity Management: A Public College Case Study", 2021)

"Business process responsible for managing risks that could seriously affect the business" (ITIL)

♜Strategic Management: Churn (Definitions)

"In a subscription service, the ratio of customers lost to customers gained." (Ralph Kimball & Margy Ross, "The Data Warehouse Toolkit" 2nd Ed., 2002)

"Reflects the tendency of subscribers to switch services." (Glenn J Myatt, "Making Sense of Data: A Practical Guide to Exploratory Data Analysis and Data Mining", 2006)

"The phenomenon of customers leaving your business to go to a competitor. Churn implies the customer might or might not return. “Churn reduction” is another way of saying customer retention and is a major goal of CRM programs. Churn is most often used in conjunction with commodity businesses such as telcos, utilities, and airlines." (Evan Levy & Jill Dyché, "Customer Data Integration", 2006)

"Reflects the tendency of subscribers to switch services." (Glenn J Myatt, "Making Sense of Data: A Practical Guide to Exploratory Data Analysis and Data Mining", 2007)

"Also known as customer attrition, this is a term used by businesses to describe the loss of clients or customers." (Martin Oberhofer et al, "The Art of Enterprise Information Architecture", 2010)

"A customer switches to a competitor's service." (Linda Volonino & Efraim Turban, "Information Technology for Management 8th Ed", 2011)

[viral churn:] "A situation in which individuals cancel their services because other people in their network have canceled their service. Common reasons include being made aware of better options and pull-through by leveraging positive network externalities." (Evan Stubbs, "Delivering Business Analytics: Practical Guidelines for Best Practice", 2013)

"A term that refers to a customers going to a different provider. Depending on the context, it may refer to a total migration away from the organization in question to a reduction in consumption." (Evan Stubbs, "Delivering Business Analytics: Practical Guidelines for Best Practice", 2013)

♜Strategic Management: Risk Assessment (Definitions)

"An evaluation of the risks and possible bad outcomes an organization faces and the likelihood these may occur." (Robert F Smallwood, "Information Governance: Concepts, Strategies, and Best Practices", 2014)

"identifying and aggregating the risks facing the organization." (Manish Agrawal, "Information Security and IT Risk Management", 2014)

"The overall process of risk identification, risk analysis, and risk evaluation." (William Stallings, "Effective Cybersecurity: A Guide to Using Best Practices and Standards", 2018)

"'analyze assets’ value, identify threats and evaluate their vulnerability to those threats" (ITIL)

"the overall process of risk identification, risk analysis and risk evaluation" (ISO Guide 73:2009) 

"The process of identifying risks to organizational operations (including mission, functions, image, reputation), organizational assets, individuals, other organizations, and the Nation, resulting from the operation of an information system. Part of risk management, incorporates threat and vulnerability analyses, and considers mitigations provided by security controls planned or in place. Synonymous with risk analysis. (NIST SP 800-137)

"The process of identifying risks to agency operations (including mission, functions, image, or reputation), agency assets, or individuals by determining the probability of occurrence, the resulting impact, and additional security controls that would mitigate this impact. Part of risk management, synonymous with risk analysis, and incorporates threat and vulnerability analyses." (NIST SP 800-18)

"The process of identifying risks to organizational operations (including mission, functions, image, reputation), organizational assets, individuals, other organizations, and the Nation, resulting from the operation of a system." (NIST SP 800-171)

♜Strategic Management: Contingency Plan (Definitions)

"An identification of alternative strategies to be used to ensure project success if specified risk events occur." (Timothy J  Kloppenborg et al, "Project Leadership", 2003)

[contingency planning:] "A management process that analyses disaster risks and establishes arrangements in advance to enable timely, effective and appropriate responses." (ISDR, 2009)

"Specific planning designed to create a quick response after the occurrence of a risk event." (Annetta Cortez & Bob Yehling, "The Complete Idiot's Guide® To Risk Management", 2010)

"A plan that identifies alternative approaches to be used if the corresponding risk events occur." (Bonnie Biafore, "Successful Project Management: Applying Best Practices and Real-World Techniques with Microsoft® Project", 2011)

"A plan developed to mitigate the outcome of a risk, once the risk has materialised." (Mike Clayton, "Brilliant Project Leader", 2012)

"Mitigation plan alternative course(s) of action devised to cope with project risks." (Chartered Institute of Building, "Code of Practice for Project Management for Construction and Development" 5th Ed., 2014)

"A plan that allows an organization to respond appropriately to a specific type of unplanned event."(Rebecca Hamilton & Diane Brown, "Disaster Management and Continuity Planning in Libraries: Changes since the Year 2000", 2016)

"A plan for continued operation and execution of the most essential functions of a mission in the event of a disruptive failure, such as a natural disaster or a major cyberattack." (O Sami Saydjari, "Engineering Trustworthy Systems: Get Cybersecurity Design Right the First Time", 2018)

"A plan put in place before any potential emergencies, with the mission of dealing with possible future emergencies. It pertains to training personnel, performing backups, preparing critical facilities, and recovering from an emergency or disaster so that business operations can continue." (Shon Harris & Fernando Maymi, "CISSP All-in-One Exam Guide" 8th Ed., 2018)

[contingency planning:] "Management policies and procedures designed to maintain or restore business operations, including computer operations, possibly at an alternate location, in the event of emergencies, system failures, or disasters." (William Stallings, "Effective Cybersecurity: A Guide to Using Best Practices and Standards", 2018)

"A plan that is maintained for disaster response, backup operations, and post-disaster recovery to ensure the availability of critical resources and to facilitate the continuity of operations in an emergency situation." (NIST SP 800-57 Part 1)

"Management policy and procedures used to guide an enterprise response to a perceived loss of mission capability. The Contingency Plan is the first plan used by the enterprise risk managers to determine what happened, why, and what to do. It may point to the continuity of operations plan (COOP) or disaster recovery plan (DRP) for major disruptions." (CNSSI 4009-2015)

♜Strategic Management: Disaster Recovery Plan [DSP] (Definitions)

"A plan that establishes technical and organizational measures in order to face events or incidents with potentially huge impact that could even lead to the unavailability of data centers. The DRP development defines and ensures IT emergency procedures that intervene and protect the data relevant for the company activities and services. DRP is usually considered as the only part of the BCP in banking business continuity initiatives." (Vincenzo Morabito & Gianluigi Viscusi, "Information Technology Business Continuity", 2009)

"Generally a plan for enabling an organization to move to alternate system, network, and operational facilities in the event of an incident making the primary facilities unusable." (C Warren Axelrod, "Responsibilities and Liabilities with Respect to Catastrophes", 2009)

"A contingency plan that goes into effect after a full disaster occurs, used to reestablish basic capabilities and resources." (Annetta Cortez & Bob Yehling, "The Complete Idiot's Guide® To Risk Management", 2010)

"A written plan that explains how a company will recover its IT operations after a natural or man-made disaster that causes data or hardware loss." (Faithe Wempen, "Computing Fundamentals: Introduction to Computers", 2015)

"A plan developed to help a company recover from a disaster. It provides procedures for emergency response, extended backup operations, and post-disaster recovery when an organization suffers a loss of computer processing capability or resources and physical facilities." (Shon Harris & Fernando Maymi, "CISSP All-in-One Exam Guide" 8th Ed., 2018)

"Plans that document the steps you can take to replace damaged or destroyed components due to a disaster to restore the integrity of your IT infrastructure. " (Weiss, "Auditing IT Infrastructures for Compliance" 2nd Ed., 2015)

"A written plan for processing critical applications in the event of a major hardware or software failure or destruction of facilities." (NIST SP 800-82 Rev. 2)

"A written plan for recovering one or more information systems at an alternate facility in response to a major hardware or software failure or destruction of facilities." (NIST SP 800-34 Rev. 1)

"Management policy and procedures used to guide an enterprise response to a major loss of enterprise capability or damage to its facilities. The DRP is the second plan needed by the enterprise risk managers and is used when the enterprise must recover (at its original facilities) from a loss of capability over a period of hours or days." (CNSSI 4009-2015)

♜Strategic Management: Cost-Benefit Analysis [CBA] (Definitions)

"The process of comparing the cost of achieving a goal against the benefit to be gained by its achievement." (Dale Furtwengler, "Ten Minute Guide to Performance Appraisals", 2000)

"An analysis to determine whether the favorable results of an alternative are sufficient to justify the cost of taking that alternative. This analysis is widely used in connection with capital expenditure projects." (Jae K Shim & Joel G Siegel, "Budgeting Basics and Beyond", 2008)

"An evaluation that determines the value of an approach relative to its costs and benefits; used in risk management to evaluate mitigation strategies." (Annetta Cortez & Bob Yehling, "The Complete Idiot's Guide® To Risk Management", 2010)

"Comparison of the estimated value of business benefits over time to the estimated cost of expenditures required to realize these benefits." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"Investigation to determine whether the benefits exceed the costs for a proposed course of action. Often used to evaluate whether to add features or complexity to a cost accounting system or to choose a course of action in a business decision." (Leslie G Eldenburg & Susan K Wolcott, "Cost Management" 2nd Ed., 2011)

"Study that helps in decisions on IT investments by determining if the benefits (possibly including intangible ones) exceed the costs." (Linda Volonino & Efraim Turban, "Information Technology for Management" 8th Ed., 2011)

"A technique that weighs expected costs against expected financial and nonfinancial benefits (value) to determine the best (according to relevant criteria) course of action." (Project Management Institute, "The Standard for Portfolio Management 3rd Ed.", 2012)

"A financial analysis tool used to determine the benefits provided by a project against its costs." (For Dummies, "PMP Certification All-in-One For Dummies" 2nd Ed., 2013)

"An analysis of costs and benefits related to an expenditure. A CBA identifies and analyzes the costs and benefits to simplify the decision-making process." (Darril Gibson, "Effective Help Desk Specialist Skills", 2014)

"An estimate of the equivalent monetary value of proposed benefits and the estimated costs associated with a control in order to establish whether the control is feasible." (Adam Gordon, "Official (ISC)2 Guide to the CISSP CBK" 4th Ed., 2015)

"A method of determining the expenses and impacts for a given investment. Example: a cost-benefit analysis will be used to determine whether we engage in a specific investment." (Gregory Lampshire, "The Data and Analytics Playbook", 2016)

"A financial analysis tool used to determine the benefits provided by a project against its costs." (Project Management Institute, "A Guide to the Project Management Body of Knowledge (PMBOK Guide ", 2017)

"A tool used in decision support special studies that can assist in the allocation of capital. Cost–Benefit Analysis is a systematic, quantitative method for assessing the life cycle costs and benefits of competing alternatives. It identifies both tangible and intangible costs and benefits." (Ciara Heavin & Daniel J Power, "Decision Support, Analytics, and Business Intelligence" 3rd Ed., 2017)

"An assessment that is performed to ensure that the cost of a safeguard does not outweigh the benefit of the safeguard. Spending more to protect an asset than the asset is actually worth does not make good business sense. All possible safeguards must be evaluated to ensure that the most security-effective and cost-effective choice is made." (Shon Harris & Fernando Maymi, "CISSP All-in-One Exam Guide, 8th Ed", 2018)

♜Strategic Management: Disaster Recovery (Definitions)

"The ability of an organization to respond to a disaster or an interruption in services by implementing a disaster recovery plan to stabilize and restore the organization’s critical functions." (Disaster Recovery Journal & DRI, 2007)

"A process that is required after a major business disruption caused by the occurrence of a disaster." (Allen Dreibelbis et al, "Enterprise Master Data Management", 2008)

"The process of regaining access to data, hardware, or software after a computer based human or natural disaster." (Dwayne Stevens & David T Green, "A Strategy for Enterprise VoIP Security", 2009)

"This is a process that describes how to recover the IT environment after a disaster such as a fire destroying the IT building." (Martin Oberhofer et al, "The Art of Enterprise Information Architecture", 2010)

"the ability of an infrastructure to resume operations after a disaster. Disaster Recovery differentiates from Business Continuity Planning in that Disaster Recovery is primarily associated with resources and facilities, while BCP is primarily associated with processes." (Bill Holtsnider & Brian D Jaffe, "IT Manager's Handbook" 3rd Ed., 2012)

"The coordinated activity to enable the recovery of IT (and other) systems due to a disruption." (Sally-Anne Pitt, "Internal Audit Quality", 2014)

"The planning, preparation, and testing set of activities used to help a business plan for and recover from any major business interruption and to resume normal business operations." (Robert F Smallwood, "Information Governance: Concepts, Strategies, and Best Practices", 2014)

"the process adopted by the IT organization in order to bring systems back up and running." (Manish Agrawal, "Information Security and IT Risk Management", 2014)

"An area of security planning that aims to protect an organization from the effects of significant negative events. DR allows an organization to maintain or quickly resume mission-critical functions following a disaster." (William Stallings, "Effective Cybersecurity: A Guide to Using Best Practices and Standards", 2018)

"The planning for and/or the implementation of a strategy to respond to such failures as a total infrastructure loss, or the failure of computers (CommServe server, MediaAgent, client, or application), networks, storage hardware, or media. A disaster recovery strategy typically involves the creation and maintenance of a secure disaster recovery site, and the day-to-day tasks of running regular disaster recovery backups." (CommVault, "Documentation 11.20", 2018)

"Is an organization's method of regaining access and functionality to its IT infrastructure, to continue the delivery of services that support business processes, after a disruptive incident." (Nelson Russo & Leonilde Reis, "Methodological Approach to Systematization of Business Continuity in Organizations", 2021)

♜Strategic Management: Value Chain (Definitions)

"Sequence of processes that describe the movement of products or services through a pipeline from original creation to final sales." (Ralph Kimball & Margy Ross, "The Data Warehouse Toolkit 2nd Ed ", 2002)

"Framework for examining the strengths and weaknesses of an organization and for using the results of this analysis to improve performance." (Alan W Steiss, "Strategic Management for Public and Nonprofit Organizations", 2003)

"An end-to-end set of activities in support of customer needs, usually beginning with a customer request and ending with customer receipt of benefits." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"Sequence of business processes in which value is added to a product or service. Encompasses customers and suppliers as well as, in some cases, the customers' customers and the suppliers' suppliers." (Leslie G Eldenburg & Susan K Wolcott, "Cost Management" 2nd Ed., 2011)

"A linked set of value-creating activities that begins with basic raw materials coming from suppliers and ends with distributors getting the final goods into the hands of the ultimate consumer." (Thomas L Wheelen & J David Hunger., "Strategic management and business policy: toward global sustainability 13th Ed.", 2012)

"Composed of all the stakeholders (designers, suppliers, manufacturers, customers, and others) who add value to or receive value from specific products or services." (Joan C Dessinger, "Fundamentals of Performance Improvement" 3rd Ed., 2012)

"The set of both primary and support activities or processes that an organization sets up to perform in order to achieve its mission and goals." (Andrew Pham et al, "From Business Strategy to Information Technology Roadmap", 2016)

"A value chain is a set of activities that an enterprise operating in a specific industry performs to deliver a valuable product or service for the market." (by Brian Johnson & Leon-Paul de Rouw, "Collaborative Business Design", 2017)

"The linked set of activities/functions within a firm that interact to enable the final value-creating offering (product/service) of the firm. At the industry level, it can also mean the total set of value-adding links from the first supplier to the final user of a product/service." (Duncan Angwin & Stephen Cummings, "The Strategy Pathfinder 3rd Ed.", 2017)

"A sequence of vertically related activities undertaken by a single firm or by a number of vertically related firms in order to produce a product or service." (Robert M Grant, "Contemporary Strategy Analysis" 10th Ed., 2018)

"A value chain is a set of linked activities that transform inputs into outputs that in turn add to at least one of the ecological, societal or economic bottom lines and help create competitive advantages." (Rick Edgeman, "Lean and Six Sigma Innovation and Design", Encyclopedia of Information Science and Technology" 4th Ed., 2018)

"sequence of processes that creates a product/service that is of value to a customer" (ITIL)

♜Strategic Management: Decision-Making (Definitions)

[decision-making:] "The process of making choices in a project team environment. Several types of decision-making are useful in projects: consensus, leader-imposed, delegated, voting, and scoring models." (Timothy J  Kloppenborg et al, "Project Leadership", 2003)

[semistructured decisions:] "Decisions in which only some of the phases are structured; require a combination of standard solution procedures and individual judgment." (Linda Volonino & Efraim Turban, "Information Technology for Management 8th Ed", 2011)

[strategic decision:] "refers to a decision that exhibits the following characteristics: it is made in a situation of uncertainty, of incomplete information, in a complex environment, variable/mutating environment (as opposed to 'all things being otherwise equal'); it is not recurrent, therefore the decision maker is relatively deprived; it may have far-reaching (favorable or adverse) consequences that could jeopardize the survivability of the enterprise; it is systemic (many elements with many relationships among them); the decision maker does not have experience-proven models (we cannot resort to 'turnkey' mechanisms). " (Humbert Lesca & Nicolas Lesca, "Weak Signals for Strategic Intelligence: Anticipation Tool for Managers", 2011)

[strategic decisions:] "Decisions for sustained enterprise success and business growth." (Linda Volonino & Efraim Turban, "Information Technology for Management 8th Ed", 2011)

[tactical decisions:] "Decisions ensuring that existing operations and processes are in alignment with business objectives and strategies." (Linda Volonino & Efraim Turban, "Information Technology for Management 8th Ed", 2011)

[decision-making processes:] "Management processes that define objectives, study alternatives, analyze available data, and reflect on intuitive beliefs. They interpret findings and compare alternates to form a conclusion or make a choice upon which the organization may act." (Carl F Lehmann, "Strategy and Business Process Management", 2012)

[microdecision:] "A small decision made many times by many workers at the front line of the organization. They usually have a significant impact on organizational performance due to their sheer volume." (Evan Stubbs, "Delivering Business Analytics: Practical Guidelines for Best Practice", 2013)

[decision-making:] "How decisions are made, based on what types of resources, information, and specific processes are available." (Jim Davis & Aiman Zeid, "Business Transformation: A Roadmap for Maximizing Organizational Insights", 2014)

[decision-making] "the process of making choices or reaching conclusions, especially on important political or business matters." (Ken Sylvester, "Negotiating in the Leadership Zone", 2015)

[tactical decisions:] "broader decision questions than operational ­decisions, semistructured in nature, some but not all information ­necessary to make the decision is available, primarily internally focused and made by middle-level managers." (Daniel J. Power & Ciara Heavin, "Data-Based Decision Making and Digital Transformation", 2018)

[operating or function-specific decisions:] "day-to-day, routine ­decisions with a concise decision question and a clear, well-defined, and structured algorithm to make a choice among alternatives." (Daniel J. Power & Ciara Heavin, "Data-Based Decision Making and Digital Transformation", 2018)

[strategic decisions:] "complex, nonroutine, unstructured decisions involving many different and connected parts. Some variables may not be well understood, often information required to make the decision may be unavailable, incomplete, and in some situations information may be known to be flawed or inaccurate. These decisions usually involve a high degree of uncertainty about outcomes. If implemented, strategic ­decisions often result in major changes in an organization." (Daniel J. Power & Ciara Heavin, "Data-Based Decision Making and Digital Transformation", 2018)

♜Strategic Management: Business Value (Definitions)

"A concept that is unique to each organization and includes tangible and intangible elements. Through the effective use of project, program, and portfolio management disciplines, organizations will possess the ability to employ reliable, established processes to meet enterprise objectives and obtain greater business value from their investments. |" (Project Management Institute, "Software Extension to the PMBOK® Guide 5th Ed", 2013)

"The net quantifiable benefit derived from a business endeavor. The benefit may be tangible, intangible, or both." (Project Management Institute, "A Guide to the Project Management Body of Knowledge (PMBOK® Guide )", 2017)

"Entire value of the business; total sum of tangible (assets, fixtures, equity, utility) and intangible elements (goodwill, recognition, public benefit, trademarks): short, medium, or long term." (H James Harrington & William S Ruggles, "Project Management for Performance Improvement Teams", 2018)

♜Strategic Management: Business Continuity Plan [BCP] (Definitions)

"A plan for ensuring that businesses will be able to recover from the effects of a destructive incident and continue to operate at an acceptable level." (C Warren Axelrod, "Responsibilities and Liabilities with Respect to Catastrophes", 2009)

"An emergency contingency plan that spells out how to recover and restore functions that have been partially or completely interrupted." (Annetta Cortez & Bob Yehling, "The Complete Idiot's Guide® To Risk Management", 2010)

"The advance planning and preparations which are necessary to identify the impact of potential losses, formulate and implement viable recovery strategies, develop recovery plan(s) which ensure continuity of organizational services in the event of an emergency or disaster, and administer a comprehensive training, testing, and maintenance program." (Mark S Merkow & Lakshmikanth Raghavan, "Secure and Resilient Software Development", 2010)

"Plan that outlines the process by which businesses should recover from a major disaster. Also known as a disaster recovery plan." (Linda Volonino & Efraim Turban, "Information Technology for Management" 8th Ed., 2011)

"A methodology used to create a plan for how an organization will resume partially or completely interrupted critical function(s) within a predetermined time after a disaster or disruption. BCP differentiates from disaster recovery in that DR is primarily associated with resources and facilities, while BCP is associated primarily with processes." (Bill Holtsnider & Brian D Jaffe, "IT Manager's Handbook" 3rd Ed., 2012)

"Overall planning lifecycle dedicated to analysis, design, implementation, testing, and maintenance of various elements designed to keep the organization operating even after a significant outage. Business continuity planning is a continuous process." (Darril Gibson, "Effective Help Desk Specialist Skills", 2014)

"This refers to the documented procedures and information that enable the organization and or business unit/third party agent to respond to a disruption, recover, and resume critical business functions." (Sally-Anne Pitt, "Internal Audit Quality", 2014)

"A business continuity action plan is a document or set of documents that contains the critical information a business needs to stay running in spite of adverse events. A business continuity plan is also called an emergency plan." (Adam Gordon, "Official (ISC)2 Guide to the CISSP" CBK 4th Ed., 2015)

"Plans that document the steps to restore business operation after an interruption. BCPs, along with DRPs, enable you to recover from disruptions ranging from small to large." (Weiss, "Auditing IT Infrastructures for Compliance" 2nd Ed., 2015)

"Documented procedures that guide organizations to respond, recover, resume, and restore to a predefined level of operation following disruption." (William Stallings, "Effective Cybersecurity: A Guide to Using Best Practices and Standards", 2018)

"Business continuity plans are made up of documented procedures. Organizations use these procedures to respond to disruptive incidents, to guide recovery efforts, to resume prioritized activities, and to restore operations to acceptable predefined levels. Business continuity plans usually identify the services, activities, and resources needed to ensure that prioritized business activities and functions could continue whenever disruptions occur." (ISO 22301:2012, 2012).

"Plan defining the steps required to restore business processes following a disruption" (ITIL)

"The documentation of a predetermined set of instructions or procedures that describe how an organization’s mission/business processes will be sustained during and after a significant disruption." (CNSSI 4009-2015)