"A heuristic is a mental shortcut for easing the cognitive load of making decisions. Heuristics help us to make decisions in our day-to-day lives, but they can also lead us to wrong decisions or illogical conclusions. As engineering managers, an understanding of the most common heuristics can help us to avoid unconscious biases in our decision processes and recognize them in the behaviors and actions of others." (Morgan Evans, "Engineering Manager's Handbook", 2023)
"An effort estimate is not complete without including its assumptions. Estimate assumptions include any and all underlying factors the estimate relies upon. Assumptions are especially important in more rigid estimation environments, but they are a good practice even where expectations are more flexible. Explicitly listing all assumptions helps to remove ambiguity and avoid misunderstandings during project delivery." (Morgan Evans, "Engineering Manager's Handbook", 2023)
"Beliefs must be reflected in actions to become a part of your leadership style. Your actions develop and strengthen the abilities that support your leadership style. Practicing your beliefs cements them into skills and resources." (Morgan Evans, "Engineering Manager's Handbook", 2023)
"Engineering managers have a responsibility to optimize their teams. They improve engineering workflows and reduce dependencies and repetitive tasks. Self-sustaining teams minimize dependencies that hinder them in their efforts to achieve their objectives. Scalable teams minimize software delivery steps and eliminate bottlenecks. The mechanisms to achieve this may include the use of tools, conventions, documentation, processes, or abstract things such as values and principles. Any action that produces a tangible improvement in the speed, reliability, or robustness of your team’s work is worth your consideration." (Morgan Evans, "Engineering Manager's Handbook", 2023)
"Engineers love to solve problems and build systems. Most engineers would gladly build a system to solve just about any problem. It is the engineering manager’s job to make sure that the team is using its time wisely and building the right system." (Morgan Evans, "Engineering Manager's Handbook", 2023)
"Great engineering managers find ways to give work meaning and make that meaning broadly understood. They align the realities of the engineering work they are tasked with to the aspirations and beliefs of their team members. [...] For your engineers, translating the why in a way they can understand and accept is a powerful tool for alignment and guiding decisions in the direction you want. [...] Translating outside of your team and upward to leadership (managing up) is oftentimes the most impactful translation of all." (Morgan Evans, "Engineering Manager's Handbook", 2023)
"[...] high-accountability teams are characterized by having members that are willing and able to resolve issues within the team. They take responsibility for their own actions and hold each other accountable. They take ownership of resolving disputes and feel empowered to do so without intervention from others. They learn quickly by identifying issues and solutions together, adopting better patterns over time. They are able to work without delay because they don’t need anyone else to resolve problems. Their managers are able to work more strategically without being bogged down by day-to-day conflict resolution." (Morgan Evans, "Engineering Manager's Handbook", 2023)
"In a workplace setting, accountability is the willingness to take responsibility for one’s actions and their outcomes. Accountable team members take ownership of their work, admit their mistakes, and are willing to hold each other accountable as peers." (Morgan Evans, "Engineering Manager's Handbook", 2023)
"In addition to knowing what to do, good engineering management entails knowing what not to do. The wrong actions on our part as managers can damage the trust placed in us by our teams. We might learn the hard way through painful failures, but occasionally, we are lucky enough to learn these lessons from the experiences of others. " (Morgan Evans, "Engineering Manager's Handbook", 2023)
"Low-accountability teams can be recognized based on their tendency to shift blame, avoid addressing issues within the team, and escalate most problems to their manager. In low-accountability teams, it is difficult to determine the root of problems, failures are met with apathy, and managers have to spend much of their time settling disputes and addressing performance. Members of low-accountability teams believe it is not their role to resolve disputes and instead shift that responsibility up to the manager, waiting for further direction. These teams fall into conflict and avoidance deadlocks, unable to move quickly because they cannot resolve issues within the team."
"Software architecture is the process and product of creating technical systems designs. Architecture may include a specification of resources, patterns, conventions, and communication protocols, among other details." (Morgan Evans, "Engineering Manager's Handbook", 2023)
"Systems architecture is the portion of any project over which the engineering team has the most control. This design is usually less of a collaboration between different functions and more clearly in the domain of engineers. As such, engineering managers have a high responsibility to own this process and its decisions. To produce the best decisions possible, you must have the right decision-building blocks: complete information to work from and a structured methodology to guide you." (Morgan Evans, "Engineering Manager's Handbook", 2023)
"Plans allow us to think through objectives beforehand in the hope of being prepared for delivery. Plans are useful when they preempt conflict, direct efforts in harmony, and align expectations. Plans are not useful when they waste valuable build time or provide a false sense of security, for example, by missing unknown unknowns." (Morgan Evans, "Engineering Manager's Handbook", 2023)
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