Quality Management: Quality (Just the Quotes)

"Quality is never an accident; it is always the result of intelligent effort." (John Ruskin, "Seven Lamps of Architecture", 1849)

"It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below." (Joseph M Juran, "Management of Inspection and Quality Control", 1945)

"Data are of high quality if they are fit for their intended use in operations, decision-making, and planning." (Joseph M Juran, 1964)

"The management of a system has to deal with the generation of the plans for the system, i. e., consideration of all of the things we have discussed, the overall goals, the environment, the utilization of resources and the components. The management sets the component goals, allocates the resources, and controls the system performance." (C West Churchman, "The Systems Approach", 1968)

"When a product is manufactured by workers who find their work meaningful, it will inevitably be a product of high quality." (Pehr G Gyllenhammar, "Management", 1976)

"Quality management is a systematic way of guaranteeing that organized activities happen the way they are planned." (Philip B Crosby, "Quality Is Free: The Art of Making Quality Certain", 1977)

"The problem of quality management is not what people don't know about it. The problem is what they think they do know." (Philip B Crosby, "Quality Is Free: The Art of Making Quality Certain", 1977)

"Uncontrolled variation is the enemy of quality." (W Edwards Deming, 1980)

"Almost all quality improvement comes via simplification of design, manufacturing, layout, processes and procedures." (Tom Peters, "Thriving on Chaos", 1987)

"Quality is a matter of faith. You set your standards, and you have to stick by them no matter what. That's easy when you've got plenty of product on hand, but it's another thing when the freezer is empty and you've got a truck at the door waiting for the next shipment to come off the production line. That's when you really earn your reputation for quality." (Ben Cohen, Inc. Magazine, 1987)

"Quality is very simple. So simple, in fact, that it is difficult for people to understand." (Roger Hale, "Quest for Quality", 1987)

"[...] running numbers on a computer [is] easier than trying to judge quality." (Esther Dyson, Forbes, 1987)

"The [quality control] issue has more to do with people and motivation and less to do with capital and equipment than one would think. It involves a cultural change." (Michael Beer, The Washington Post, 1987)

"Cutting costs without improvements in quality is futile." (W Edwards Deming, Forbes, 1988)

"Quality planning consists of developing the products and processes required to meet customer's needs." (Joseph M Juran, "Juran on planning for quality", 1988)

"Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time." (Robert L Flood, "Beyond TQM", 1993)

"Many quality failures arise because a customer uses the product in a manner different from that intended by the supplier." (Joseph M Juran, "The quality planning process", 1999)

"Quality goals that affect product salability should be based primarily on meeting or exceeding market quality. Because the market and the competition undoubtedly will be changing while the quality planning project is under way, goals should be set so as to meet or beat the competition estimated to be prevailing when the project is completed." (Joseph M Juran, "The quality planning process", 1999)

"'Quality' means freedom from deficiencies - freedom from errors that require doing work over again (rework) or that result in field failures, customer dissatisfaction, customer claims, and so on." (Joseph M Juran, "How to think about quality", 1999)

"‘Quality’ means those features of products which meet customer needs and thereby provide customer satisfaction." (Joseph M Juran, "How to think about quality", 1999)

"The anatomy of 'quality assurance' is very similar to that of quality control. Each evaluates actual quality. Each compares actual quality with the quality goal. Each stimulates corrective action as needed. What differs is the prime purpose to be served. Under quality control, the prime purpose is to serve those who are directly responsible for conducting operations - to help them regulate current operations. Under quality assurance, the prime purpose is to serve those who are not directly responsible for conducting operations but who have a need to know - to be informed as to the state of affairs and, hopefully, to be assured that all is well." (Joseph M Juran, "How to think about quality", 1999)

"To attain quality, it is well to begin by establishing the 'vision' for the organization, along with policies and goals. Conversion of goals into results (making quality happen) is then done through managerial processes - sequences of activities that produce the intended results." (Joseph M Juran, "How to think about quality", 1999)

"Our culture, obsessed with numbers, has given us the idea that what we can measure is more important than what we can't measure. Think about that for a minute. It means that we make quantity more important than quality." (Donella Meadows, "Thinking in Systems: A Primer", 2008)

"A model is a representation in that it (or its properties) is chosen to stand for some other entity (or its properties), known as the target system. A model is a tool in that it is used in the service of particular goals or purposes; typically these purposes involve answering some limited range of questions about the target system." (Wendy S Parker, "Confirmation and Adequacy-for-Purpose in Climate Modelling", Proceedings of the Aristotelian Society, Supplementary Volumes, Vol. 83, 2009)