IT: Automation (Just the Quotes)

"Systems engineering embraces every scientific and technical concept known, including economics, management, operations, maintenance, etc. It is the job of integrating an entire problem or problem to arrive at one overall answer, and the breaking down of this answer into defined units which are selected to function compatibly to achieve the specified objectives. [...] Instrument and control engineering is but one aspect of systems engineering - a vitally important and highly publicized aspect, because the ability to create automatic controls within overall systems has made it possible to achieve objectives never before attainable, While automatic controls are vital to systems which are to be controlled, every aspect of a system is essential. Systems engineering is unbiased, it demands only what is logically required. Control engineers have been the leaders in pulling together a systems approach in the various technologies." (Instrumentation Technology, 1957)

"As the decision-making function becomes more highly automated, corporate decision making will perhaps provide fewer outlets for creative drives than it now does." (Herbert A Simon," Management and Corporations 1985", 1960)

"Objectives recorded on the System Specification work sheet, even though preliminary in nature, should be specific. It is never sufficient to state an objective in terms of simply improving an existing system or of implementing a computerized system. The idea that a system or an 'automated' system is a better system has been a popular concept too long. An improved system, per se, is of no benefit to a business client; implementing a better system in order to increase profits or reduce costs is of great benefit." (Robert D Carlsen & James A Lewis, "The Systems Analysis Workbook: A complete guide to project implementation and control", 1973)

"Autonomation [automation with a human touch] changes the meaning of management as well. An operator is not needed while the machine is working normally. Only when the machine stops because of an abnormal situation does it get human attention. As a result, one worker can attend several machines, making it possible to reduce the number of operators and increase production efficiency. [...] Implementing autonomation is up to the managers and supervisors of each production area. The key is to give human intelligence to the machine and, at the same time, to adapt the simple movement of the human operator to the autonomous machines." (Taiichi Ohno, "Toyota Production System: Beyond Large-Scale Production", 1978)

"Autonomation [..] performs a dual role. It eliminates overproduction, an important waste in manufacturing, and prevents the production of defective products. To accomplish this, standard work procedures, corresponding to each player's ability, must be adhered to at all times." (Taiichi Ohno, "Toyota Production System: Beyond Large-Scale Production", 1978)

"When you automate an industry you modernize it; when you automate a life you primitivize it." (Eric Hoffer, "Between the Devil and the Dragon", 1982)

"Automation is certainly one way to improve the leverage of all types of work. Having machines to help them, human beings can create more output." (Andrew S. Grove, "High Output Management", 1983)

"Information engineering has been defined with the reference to automated techniques as follows: An interlocking set of automated techniques in which enterprise models, data models and process models are built up in a comprehensive knowledge-base and are used to create and maintain data-processing systems." (James Martin, "Information Engineering, 1989)

"At the heart of reengineering is the notion of discontinuous thinking - of recognizing and breaking away from the outdated rules and fundamental assumptions that underlie operations. Unless we change these rules, we are merely rearranging the deck chairs on the Titanic. We cannot achieve breakthroughs in performance by cutting fat or automating existing processes. Rather, we must challenge old assumptions and shed the old rules that made the business underperform in the first place." (Michael M Hammer, "Reengineering Work: Don't Automate, Obliterate", Magazine, 1990)

"In short, a reengineering effort strives for dramatic levels of improvement. It must break away from conventional wisdom and the constraints of organizational boundaries and should be broad and cross-functional in scope. It should use information technology not to automate an existing process but to enable a new one." (Michael M Hammer, "Reengineering Work: Don't Automate, Obliterate", Magazine, 1990)

"When a database is computerized, it represents the automation of the knowledge component of a business, which is manifest through the business's quality operation, planning, and management With a successful database, the managers of a business can research the past, organize the present, and plan for the future."  (Michael M Gorman, "Database Management Systems: Understanding and Applying Database Technology", 1991)

"Replacing workers on their present jobs with machines is not the major function of automation. Its greater promise is its ability to do new things, to create new products, new services and new jobs, and to meet the increasing requirements of a growing population." (David Sarnoff)

"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." (Bill Gates)

"[...] the more efficient the automated system is, the more essential the human contribution that is needed to run the automation system. Humans are less involved in heavily automated systems, but their involvement becomes more critical." (Josh Kaufman)

"The more reliable the plant, the less opportunity there will be for the operator to practice direct intervention, and the more difficult will be the demands of the remaining tasks requiring operator intervention."(Josh Kaufman)