15 July 2014

Performance Management: Performance Management (Definitions)

 "The process of establishing objective criteria against which unit and individual performance can be measured, providing performance feedback, managing performance problems, rewarding and recognizing outstanding performance, and enhancing performance continuously." (Sally A Miller et al, "People CMM: A Framework for Human Capital Management 2nd Ed.", 2009)

"These help to monitor business metrics and key performance indicators (KPIs)." (Linda Volonino & Efraim Turban, "Information Technology for Management 8th Ed", 2011)

"The application of technology, process, and psychology to manage behavior and results and facilitate the delivery of strategic and tactical objectives." (Evan Stubbs, "Delivering Business Analytics: Practical Guidelines for Best Practice", 2013)

"An ongoing process where a manager and a team member work together to create a work environment that enables people to work to their full potential. It includes feedback and development components and mechanisms for dealing with underperformance." (Sally-Anne Pitt, "Internal Audit Quality", 2014)

"The application of technology, process, and psychology to manage behavior and results and facilitate the delivery of strategic and tactical objectives." (Evan Stubbs, "Big Data, Big Innovation", 2014)

"The organization's effort to track, report on, and distribute its business performance information to support decision making." (Jim Davis & Aiman Zeid, "Business Transformation: A Roadmap for Maximizing Organizational Insights", 2014)

"Performance management measures the performance of a business unit or business through a set of key performance indicators. Performance management frameworks help to provide the key perspectives of performance and the associated metrics that need to be monitored and analyzed." (Saumya Chaki, "Enterprise Information Management in Practice", 2015)

"The process of defining and monitoring the work of individuals or a team to ensure the best possible results." (Christina Lovelock & Debra Paul, "Delivering Business Analysis: The BA Service handbook", 2019)

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