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| Data Management Series |
In the call for action there are tendencies in some organizations to idealize and overcharge main actors' purpose and image when talking about data governance by calling them heroes. Heroes are those people who fight for a goal they believe in with all their being and occasionally they pay the supreme tribute. Of course, the image of heroes is idealized and many other aspects are ignored, though such images sell ideas and ideals.
Organizations might need heroes and heroic deeds to change the status quo, but the heroism doesn't necessarily payoff for the "heroes"! Sometimes, organizations need a considerable effort to change the status quo. It can be people's resistance to new, to the demands, to the ideas propagated, especially when they are not clearly explained and executed. It can be the incommensurable distance between the "AS IS" and the "TO BE" images, especially when clear paths aren't in sight. It can be the lack of resources (e.g., time, money, people, tools), knowledge, understanding or skillset that makes the effort difficult.
Unfortunately, such initiatives favor action over adequate strategies, planning and understanding of the overall context. The call do to something creates waves of actions and reactions which in the organizational context can lead to storms and even extreme behavior that ranges from resistance to the new to heroic deeds. Finding a few messages that support the call for action can help, though they can't replace the various critical for success factors.
Leading organizations on a new path requires a well-defined realistic strategy, respectively adequate tactical and operational planning that reflects organizations' specific needs, knowledge and capabilities. Just demanding from people to do their best is not enough, and heroism has chances to appear especially in this context. Unfortunately, the whole weight falls on the shoulders of the people chosen as actors in the fight. Ideally, it should be possible to spread the whole weight on a broader basis which should be considered the foundation for the new.
The "heroes" metaphor is idealized and the negative outcome probably exaggerated, though extreme situations do occur in organizations when decisions, planning, execution and expectations are far from ideal. Ideal situations are met only in books and less in practice!
The management demands and the people execute, much like in the army, though by contrast people need to understand the reasoning behind what they are doing. Proper execution requires skillset, understanding, training, support, tools and the right resources for the right job. Just relying on people's professionalism and effort is not enough and is suboptimal, but this is what many organizations seem to do!
Organizations tend to respond to the various barriers or challenges with more resources or pressure instead of analyzing and depicting the situation adequately, and eventually change the strategy, tactics or operations accordingly. It's also difficult to do this as long an organization doesn't have the capabilities and practices of self-check, self-introspection, self-reflection, etc. Even if it sounds a bit exaggerated, an organization must know itself to overcome the various challenges. Regular meetings, KPIs and other metrics give the illusion of control when self-control is needed.
Things don't have to be that complex even if managing data governance is a complex endeavor. Small or midsized organizations are in theory more capable to handle complexity because they can be more agile, have a robust structure and the flow of information and knowledge has less barriers, respectively a shorter distance to overcome, at least in theory. One can probably appeal to the laws and characteristics of networks to understand more about the deeper implications, of how solutions can be implemented in more complex setups.
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