🌡️Performance Management: Mentoring (Definitions)

 "A technique used to help less skilled or experienced people learn from more experienced people. The mentor is the experienced person and the protégé is the person who is guided. A product manager will benefit throughout his or her career by establishing relationships with others deemed to have a comprehensive set of skills and experiences." (Steven Haines, "The Product Manager's Desk Reference", 2008)

"The process of transferring the lessons of greater experience in a workforce competency to improve the capability of other individuals or workgroups." (Sally A Miller et al, "People CMM: A Framework for Human Capital Management" 2nd Ed., 2009)

"The offering of experience, emotional support, and guidance by an experienced person to a less experienced person." (Joan C Dessinger, "Fundamentals of Performance Improvement" 3rd Ed., 2012)

"An opportunity for a more experienced person to impart knowledge and expertise to a less experienced person." (Sally-Anne Pitt, "Internal Audit Quality", 2014)

"The helping of an employee in formulating her future plans beyond the present role by someone higher in the organization." (Fred MacKenzie, "7 Paths to Managerial Leadership", 2016)

"Provides access to knowledge and experience within a supportive professional relationship. A mentor is usually at a more advanced career stage than the person being mentored." (Christina Lovelock & Debra Paul, "Delivering Business Analysis: The BA Service handbook", 2019)

🕸Systems Engineering: Failure (Just the Quotes)

 "A complex system can fail in an infinite number of ways." (John Gall, "General Systemantics: How systems work, and especially how they fail", 1975)

"A complex system that works is invariably found to have evolved from a simple system that worked. The inverse proposition also appears to be true: A complex system designed from scratch never works and cannot be made to work. You have to start over, beginning with a working simple system." (John Gall, "General Systemantics: How systems work, and especially how they fail", 1975)

"A system represents someone's solution to a problem. The system doesn't solve the problem." (John Gall, "General Systemantics: How systems work, and especially how they fail", 1975)

"Systems Are Seductive. They promise to do a hard job faster, better, and more easily than you could do it by yourself. But if you set up a system, you are likely to find your time and effort now being consumed in the care and feeding of the system itself. New problems are created by its very presence. Once set up, it won't go away, it grows and encroaches. It begins to do strange and wonderful things. Breaks down in ways you never thought possible. It kicks back, gets in the way, and opposes its own proper function. Your own perspective becomes distorted by being in the system. You become anxious and push on it to make it work. Eventually you come to believe that the misbegotten product it so grudgingly delivers is what you really wanted all the time. At that point encroachment has become complete. You have become absorbed. You are now a systems person." (John Gall, "General Systemantics: How systems work, and especially how they fail", 1975)

"The failure of individual subsystems to be sufficiently adaptive to changing environments results in the subsystems forming a collective association that, as a unit, is better able to function in new circumstances. Formation of such an association is a structural change; the behavioral role of the new conglomerate is a junctional change; both types of change are characteristic of the formation of hierarchies." (John L Casti, "On System Complexity: Identification, Measurement, and Management" [in "Complexity, Language, and Life: Mathematical Approaches"] 1986)

"The system always kicks back. - Systems get in the way - or, in slightly more elegant language: Systems tend to oppose their own proper functions. Systems tend to malfunction conspicuously just after their greatest triumph." (John Gall, "Systemantics: The underground text of systems lore", 1986)

"Physical systems are subject to the force of entropy, which increases until eventually the entire system fails. The tendency toward maximum entropy is a movement to disorder, complete lack of resource transformation, and death." (Stephen G Haines, "The Managers Pocket Guide to Systems Thinking & Learning", 1998)

"Most systems displaying a high degree of tolerance against failures are a common feature: Their functionality is guaranteed by a highly interconnected complex network. A cell's robustness is hidden in its intricate regulatory and metabolic network; society's resilience is rooted in the interwoven social web; the economy's stability is maintained by a delicate network of financial and regulator organizations; an ecosystem's survivability is encoded in a carefully crafted web of species interactions. It seems that nature strives to achieve robustness through interconnectivity. Such universal choice of a network architecture is perhaps more than mere coincidences." (Albert-László Barabási, "Linked: How Everything Is Connected to Everything Else and What It Means for Business, Science, and Everyday Life", 2002)

"A fundamental reason for the difficulties with modern engineering projects is their inherent complexity. The systems that these projects are working with or building have many interdependent parts, so that changes in one part often have effects on other parts of the system. These indirect effects are frequently unanticipated, as are collective behaviors that arise from the mutual interactions of multiple components. Both indirect and collective effects readily cause intolerable failures of the system. Moreover, when the task of the system is intrinsically complex, anticipating the many possible demands that can be placed upon the system, and designing a system that can respond in all of the necessary ways, is not feasible. This problem appears in the form of inadequate specifications, but the fundamental issue is whether it is even possible to generate adequate specifications for a complex system." (Yaneer Bar-Yam, "Making Things Work: Solving Complex Problems in a Complex World", 2004)

"It is no longer sufficient for engineers merely to design boxes such as computers with the expectation that they would become components of larger, more complex systems. That is wasteful because frequently the box component is a bad fit in the system and has to be redesigned or worse, can lead to system failure. We must learn how to design large-scale, complex systems from the top down so that the specification for each component is derivable from the requirements for the overall system. We must also take a much larger view of systems. We must design the man-machine interfaces and even the system-society interfaces. Systems engineers must be trained for the design of large-scale, complex, man-machine-social systems." (A Wayne Wymore, "Systems Movement: Autobiographical Retrospectives", 2004)

"[…] in cybernetics, control is seen not as a function of one agent over something else, but as residing within circular causal networks, maintaining stabilities in a system. Circularities have no beginning, no end and no asymmetries. The control metaphor of communication, by contrast, punctuates this circularity unevenly. It privileges the conceptions and actions of a designated controller by distinguishing between messages sent in order to cause desired effects and feedback that informs the controller of successes or failures." (Klaus Krippendorff, "On Communicating: Otherness, Meaning, and Information", 2009)

"Experts in the 'Problem' area proceed to elaborate its complexity. They design complex Systems to attack it. This approach guarantees failure, at least for all but the most pedestrian tasks. The problem is a Problem precisely because it is incorrectly conceptualized in the first place, and a large System for studying and attacking the Problem merely locks in the erroneous conceptualization into the minds of everyone concerned. What is required is not a large System, but a different approach. Trying to design a System in the hope that the System will somehow solve the Problem, rather than simply solving the Problem in the first place, is to present oneself with two problems in place of one." (John Gall, "The Systems Bible: The Beginner's Guide to Systems Large and Small"[Systematics 3rd Ed.], 2011)

"Pragmatically, it is generally easier to aim at changing one or a few things at a time and then work out the unexpected effects, than to go to the opposite extreme. Attempting to correct everything in one grand design is appropriately designated as Grandiosity. […] A little Grandiosity goes a long way. […] The diagnosis of Grandiosity is quite elegantly and strictly made on a purely quantitative basis: How many features of the present System, and at what level, are to be corrected at once? If more than three, the plan is grandiose and will fail." (John Gall, "The Systems Bible: The Beginner's Guide to Systems Large and Small"[Systematics 3rd Ed.], 2011)

"Complex systems seem to have this property, with large periods of apparent stasis marked by sudden and catastrophic failures. These processes may not literally be random, but they are so irreducibly complex (right down to the last grain of sand) that it just won’t be possible to predict them beyond a certain level. […] And yet complex processes produce order and beauty when you zoom out and look at them from enough distance." (Nate Silver, "The Signal and the Noise: Why So Many Predictions Fail-but Some Don't", 2012)

"If an emerging system is born complex, there is neither leeway to abandon it when it fails, nor the means to join another, successful one. Such a system would be caught in an immovable grip, congested at the top, and prevented, by a set of confusing but locked–in precepts, from changing." (Lawrence K Samuels, "Defense of Chaos: The Chaology of Politics, Economics and Human Action", 2013)

"Stability is often defined as a resilient system that keeps processing transactions, even if transient impulses (rapid shocks to the system), persistent stresses (force applied to the system over an extended period), or component failures disrupt normal processing." (Michael Hüttermann et al, "DevOps for Developers", 2013)

"Although cascading failures may appear random and unpredictable, they follow reproducible laws that can be quantified and even predicted using the tools of network science. First, to avoid damaging cascades, we must understand the structure of the network on which the cascade propagates. Second, we must be able to model the dynamical processes taking place on these networks, like the flow of electricity. Finally, we need to uncover how the interplay between the network structure and dynamics affects the robustness of the whole system." (Albert-László Barabási, "Network Science", 2016)

🕸Systems Engineering: Tools (Just the Quote)

"Systems engineering is most effectively conceived of as a process that starts with the detection of a problem and continues through problem definition, planning and designing of a system, manufacturing or other implementing section, its use, and finally on to its obsolescence. Further, Systems engineering is not a matter of tools alone; It is a careful coordination of process, tools and people." (Arthur D. Hall, "Systems Engineering from an Engineering Viewpoint" In: Systems Science and Cybernetics. Vol.1 Issue.1, 1965)

"[…] cybernetics studies the flow of information round a system, and the way in which this information is used by the system as a means of controlling itself: it does this for animate and inanimate systems indifferently. For cybernetics is an interdisciplinary science, owing as much to biology as to physics, as much to the study of the brain as to the study of computers, and owing also a great deal to the formal languages of science for providing tools with which the behaviour of all these systems can be objectively described." (A Stafford Beer, 1966)

"System theory is a tool which engineers use to help them design the 'best' system to do the job that must be done. A dominant characteristic of system theory is the interest in the analysis and design (synthesis) of systems from an input-output point of view. System theory uses mathematical manipulation of a mathematical model to help design the actual system." (Fred C Scweppe, "Uncertain dynamic systems", 1973)

"Fitting lines to relationships between variables is the major tool of data analysis. Fitted lines often effectively summarize the data and, by doing so, help communicate the analytic results to others. Estimating a fitted line is also the first step in squeezing further information from the data." (Edward R Tufte, "Data Analysis for Politics and Policy", 1974)

"Fuzzy systems are excellent tools for representing heuristic, commonsense rules. Fuzzy inference methods apply these rules to data and infer a solution. Neural networks are very efficient at learning heuristics from data. They are 'good problem solvers' when past data are available. Both fuzzy systems and neural networks are universal approximators in a sense, that is, for a given continuous objective function there will be a fuzzy system and a neural network which approximate it to any degree of accuracy." (Nikola K Kasabov, "Foundations of Neural Networks, Fuzzy Systems, and Knowledge Engineering", 1996)

"Linear programming and its generalization, mathematical programming, can be viewed as part of a great revolutionary development that has given mankind the ability to state general goals and lay out a path of detailed decisions to be taken in order to 'best' achieve these goals when faced with practical situations of great complexity. The tools for accomplishing this are the models that formulate real-world problems in detailed mathematical terms, the algorithms that solve the models, and the software that execute the algorithms on computers based on the mathematical theory." (George B Dantzig & Mukund N Thapa, "Linear Programming" Vol I, 1997)

"Delay time, the time between causes and their impacts, can highly influence systems. Yet the concept of delayed effect is often missed in our impatient society, and when it is recognized, it’s almost always underestimated. Such oversight and devaluation can lead to poor decision making as well as poor problem solving, for decisions often have consequences that don’t show up until years later. Fortunately, mind mapping, fishbone diagrams, and creativity/brainstorming tools can be quite useful here." (Stephen G Haines, "The Managers Pocket Guide to Systems Thinking & Learning", 1998)

"As systems became more varied and more complex, we find that no single methodology suffices to deal with them. This is particularly true of what may be called information intelligent systems - systems which form the core of modern technology. To conceive, design, analyze and use such systems we frequently have to employ the totality of tools that are available. Among such tools are the techniques centered on fuzzy logic, neurocomputing, evolutionary computing, probabilistic computing and related methodologies. It is this conclusion that formed the genesis of the concept of soft computing." (Lotfi A Zadeh, "The Birth and Evolution of Fuzzy Logic: A personal perspective", 1999)

"[…] swarm intelligence is becoming a valuable tool for optimizing the operations of various businesses. Whether similar gains will be made in helping companies better organize themselves and develop more effective strategies remains to be seen. At the very least, though, the field provides a fresh new framework for solving such problems, and it questions the wisdom of certain assumptions regarding the need for employee supervision through command-and-control management. In the future, some companies could build their entire businesses from the ground up using the principles of swarm intelligence, integrating the approach throughout their operations, organization, and strategy. The result: the ultimate self-organizing enterprise that could adapt quickly - and instinctively - to fast-changing markets." (Eric Bonabeau & Christopher Meyer, "Swarm Intelligence: A Whole New Way to Think About Business", Harvard Business Review, 2001)

"A model is a representation in that it (or its properties) is chosen to stand for some other entity (or its properties), known as the target system. A model is a tool in that it is used in the service of particular goals or purposes; typically these purposes involve answering some limited range of questions about the target system." (Wendy S Parker, "Confirmation and Adequacy-for-Purpose in Climate Modelling", Proceedings of the Aristotelian Society, Supplementary Volumes, Vol. 83, 2009)

"System dynamics is an approach to understanding the behaviour of over time. It deals with internal feedback loops and time delays that affect the behaviour of the entire system. It also helps the decision maker untangle the complexity of the connections between various policy variables by providing a new language and set of tools to describe. Then it does this by modeling the cause and effect relationships among these variables." (Raed M Al-Qirem & Saad G Yaseen, "Modelling a Small Firm in Jordan Using System Dynamics", 2010)

"Complexity scientists concluded that there are just too many factors - both concordant and contrarian - to understand. And with so many potential gaps in information, almost nobody can see the whole picture. Complex systems have severe limits, not only to predictability but also to measurability. Some complexity theorists argue that modelling, while useful for thinking and for studying the complexities of the world, is a particularly poor tool for predicting what will happen." (Lawrence K Samuels, "Defense of Chaos: The Chaology of Politics, Economics and Human Action", 2013)

"A key discovery of network science is that the architecture of networks emerging in various domains of science, nature, and technology are similar to each other, a consequence of being governed by the same organizing principles. Consequently we can use a common set of mathematical tools to explore these systems."  (Albert-László Barabási, "Network Science", 2016)

"Although cascading failures may appear random and unpredictable, they follow reproducible laws that can be quantified and even predicted using the tools of network science. First, to avoid damaging cascades, we must understand the structure of the network on which the cascade propagates. Second, we must be able to model the dynamical processes taking place on these networks, like the flow of electricity. Finally, we need to uncover how the interplay between the network structure and dynamics affects the robustness of the whole system." (Albert-László Barabási, "Network Science", 2016)