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| ERP Implementations Series |
An ERP implementation is occasionally considered as a one-time endeavor after which an organization will live happily ever after. In an ideal world that would be true, though the work never stops – things that were carved out from the implementation, optimizations, new features, new regulations, new requirements, integration with other systems, etc. An implementation is thus just the beginning from what it comes and it's essential to get the foundation right – and that’s the purpose of the ERP implementation – provide a foundation on which something bigger and solid can be erected.
No matter how well an ERP implementation is managed and executed, respectively how well people work towards the same goals, there’s always something forgotten or carved out from the initial project. Usually, the casual suspects are the integrations with other systems, though there can be also minor or even bigger features that are planned to be addressed later, if the implementation hasn’t consumed already all the financial resources available, as it's usually the case. Some of the topics can be addressed as Change Requests or consolidated on projects of their own.
Even simple integrations can become complex when the processes are poorly designed, and that typically happens more often than people think. It’s not necessarily about the lack of skillset or about the technologies used, but about the degree to which the processes can work in a loosely coupled interconnected manner. Even unidirectional integrations can raise challenges, though everything increases in complexity when the flow of data is bidirectional. Moreover, the complexity increases with each system added to the overall architecture.
Like a sculpture’s manual creation, processes in an ERP implementation form a skeleton that needs chiseling and smoothing until the form reaches the desired optimized shape. However, optimization is not a one-time attempt but a continuous work of exploring what is achievable, what works, what is optimal. Sometimes optimization is an exact science, while other times it’s about (scientifical) experimentation in which theory, ideas and investments are put to good use. However, experimentation tends to be expensive at least in terms of time and effort, and probably these are the main reasons why some organizations don’t even attempt that – or maybe it’s just laziness, pure indifference or self-preservation. In fact, why change something that already works?
Typically, software manufacturers make available new releases on a periodic basis as part of their planning for growth and of attracting more businesses. Each release that touches used functionality typically needs proper evaluation, testing and whatever organizations consider as important as part of the release management process. Ideally, everything should go smoothly though life never ceases to surprise and even a minor release can have an important impact when earlier critical functionality stopped working. Test automation and other practices can make an important difference for organizations, though these require additional effort and investments that usually pay off when done right.
Regulations and other similar requirements must be addressed as they can involve penalties or other risks that are usually worth avoiding. Ideally such requirements should be supported by design, though even then a certain volume of work is involved. Moreover, the business context can change unexpectedly, and further requirements need to be considered eventually.
The work on an ERP system and the infrastructure built around it is a never-ending story. Therefore, organizations must have not only the resources for the initial project, but also what comes after that. Of course, some work can be performed manually, some requirements can be delayed, some risks can be assumed, though the value of an ERP system increases with its extended usage, at least in theory.
