02 January 2015

📊Business Intelligence: Decision Support System [DSS] (Definitions)

"Interactive computer-based systems intended to help decision makers utilize data and models to identify and solve problems and make decisions." (D J Power, "Decision Support Systems Hyperbook", 2000)

"The original name for data warehousing." (Ralph Kimball & Margy Ross, "The Data Warehouse Toolkit" 2nd Ed., 2002)

"The presentation of data to support management in making decisions." (William A Giovinazzo, "Internet-Enabled Business Intelligence", 2002)

"The automated process to provide facts and information to facilitate decision-making activities. Usually DSS involves the analysis of many units of data in a heuristic fashion." (Margaret Y Chu, "Blissful Data ", 2004)

"A system used to support managerial decisions. Usually DSS involves the analysis of many units of data in a heuristic fashion. As a rule, DSS processing does not involve the update of data." (William H Inmon, "Building the Data Warehouse", 2005)

"Commonly known as DSS databases, these support decisions, generally more management-level and even executive-level decision-type of objectives." (Gavin Powell, "Beginning Database Design", 2006)

"A system used to support managerial decisions. Usually DSS involves the analysis of many units of data in a heuristic fashion. As a rule, DSS processing does not involve the update of data." (William H Inmon & Anthony Nesavich, "Tapping into Unstructured Data", 2007)

"A branch of the broadly defined management information system (MIS). It is an information system that provides answers to problems and that integrates the decision maker into the system as a component. The system utilizes such quantitative techniques as regression and financial planning modeling. DSS software furnishes support to the accountant in the decision - making process." (Jae K Shim & Joel G Siegel, "Budgeting Basics and Beyond", 2008)

"An application that uses data to support managerial decisions through ad hoc query, summarization, drill-down analysis, trend analysis, exception identification and 'what if' scenario modeling." (DAMA International, "The DAMA Dictionary of Data Management", 2011)

"An arrangement of computerized tools used to assist managerial decision making within a business." (Carlos Coronel et al, "Database Systems: Design, Implementation, and Management" 9th Ed., 2011)

"Computer-based information system that combines models and data to solve semistructured and some unstructured problems with intensive user involvement." (Linda Volonino & Efraim Turban, "Information Technology for Management" 8th Ed., 2011)

"Information processing application used by managers and business professionals to analyze situations, monitor and compare performance data, highlight changes that require their attention, and to identify the more promising solutions. DSSs are one component of the overall MIS content for a business" (Kenneth A Shaw, "Integrated Management of Processes and Information", 2013)

"A DSS is an interactive computer-based system or subsystem intended to help decision makers use communications technologies, data, documents, knowledge, or models to identify and solve problems, complete decision process tasks, and make decisions." (Ciara Heavin & Daniel J Power, "Decision Support, Analytics, and Business Intelligence" 3rd Ed., 2017)

"A computer-based information ­system that supports individual or team decision making. Five primary types: communications-driven, data-driven, document-driven, knowledge­driven, and data-driven DSS." (Daniel J Power & Ciara Heavin, "Data-Based Decision Making and Digital Transformation", 2018)

"A coordinated assemblage of people, devices or other resources that analyzes, typically, business data and presents it so that users can make business decisions more easily." (GEMET - Environmental thesaurus)

"A computer system that provides managers with the tools they need to analyze information they deem relevant for a particular decision or class of decisions. Pearson, "Digital Planet: Tomorrow's Technology and You" 10th Ed.)

"A computer-based system that supports organizational decision making activities. Oftentimes, this type of system is used when data is changing rapidly or is not easy to extrapolate." (Solutions Review)

"A decision support system includes the technologies used for management, operations, and planning in an organization to help users make better decisions by providing data and analytics capabilities." (Qlik) [source]

"A decision support system (DSS) is a computer program application that analyzes business data and presents it so that users can make business decisions more easily. It is an 'informational application' (to distinguish it from an 'operational application' that collects the data in the course of normal business operation)." (Techtarget) [source]

"A decision support system or tool is one specifically designed to allow business end users to perform computer generated analyses of data on their own. This system supports exception reporting, stop light reporting, standard repository, data analysis and rule-based analysis." (Information Management)

"An application primarily used to consolidate, summarize, or transform transaction data to support analytical reporting and trend analysis." (IDW BI)

"Business intelligence, sometimes abbreviated BI, is a broad term that describes the set of processes that business use to analyze the data that they generate through operations and turn it into actionable insights that can drive effective business decision-making." (Sumo Logic) [source]

"Software tools that help with decision support." (Oracle) 

📊Business Intelligence: Business Intelligence [BI] (Definitions)

"Throughout Holland, Flanders, France, and Germany, he maintained a complete and perfect train of business intelligence. The news of the many battles fought was thus received first by him, and the fall of Namur added to his profits, owing to his early receipt of the news." (Richard M Devens, "Cyclopaedia of Commercial and Business Anecdotes", 1865) [first usage of the term] 

"An automatic system is being developed to disseminate information to the various sections of any industrial, scientific or government organization. This intelligence system will utilize data-processing machines for auto-abstracting and auto-encoding of documents and for creating interest profiles for each of the ‘action points’ in an organization. Both incoming and internally generated documents are automatically abstracted, characterized by a word pattern, and sent automatically to appropriate action points. […] All of these techniques are based on statistical procedures which can be performed on present-day data processing machines. Together with proper communication facilities and input-output equipment a comprehensive system may be assembled to accommodate all information problems of an organization. We call this a Business Intelligence System." (Hans P Luhn, "A Business Intelligence System", IBM Journal, 1958)  [first usage of the term in modern context] 

"The communication facility serving the conduct of a business (in the broad sense) may be referred to as an intelligence system. The notion of intelligence is also defined here, in a more general sense, as ‘the ability to apprehend the interrelationships of presented facts in such a way as to guide action towards a desired goal’." (Hans P Luhn,"A Business Intelligence System", IBM Journal, 1958)

"The process of accessing and analyzing data and using it to make better business decisions. Business intelligence distinguishes the use of data, which may or may not be valuable, with the use of information, which is always of value in business decisions." (Microsoft Corporation, "Microsoft SQL Server 7.0 Data Warehouse Training Kit", 2000)

"A generic term to describe leveraging the organization’s internal and external information assets for making better business decisions." (Ralph Kimball & Margy Ross, "The Data Warehouse Toolkit" 2nd Ed., 2002)

"The processes, technologies, and tools needed to turn data into information, information into knowledge, and knowledge into plans that drive profitable business action. Business intelligence encompasses data warehousing, business analytic tools, and content/knowledge management." (Data Warehousing Institute, 2002)

"Thinking abstractly about an organization, reasoning about the business, organizing large quantities of information about the business in order to define and execute a strategy." (William A Giovinazzo, "Internet-Enabled Business Intelligence", 2002)

"Business intelligence is the set of processes and data structures used to analyze data and information used in strategic decision support. The components of Business Intelligence are the data warehouse, data marts, the DSS interface and the processes to 'get data in' to the data warehouse and to 'get information out'." (Claudia Imhoff et al, "Mastering Data Warehouse Design", 2003)

"The set of products or services used to access and analyze data to turn them into information or knowledge enhancement. It includes decision support and data warehousing." (Margaret Y Chu, "Blissful Data", 2004)

"A category of applications and technologies to guide the analysis and use of detailed business data for improved business decision making. The term is sometimes used synonymously with decision support, though business intelligence is technically much broader." (Jill Dyché & Evan Levy, "Customer Data Integration", 2006)

"An approach to management that allows an organization to define what information is useful and relevant to its corporate decision making. Business intelligence helps decision makers make better decisions faster by converting data into information." (Reed Jacobsen & Stacia Misner, "Microsoft SQL Server 2005 Analysis Services Step by Step", 2006)

"Business Intelligence is defined as getting the right information to the right people at the right time. The term encompasses all the capabilities required to turn data into intelligence that everyone in your organization can trust and use for more effective decision making."(Stefanie V Gerlach et al, "Business Intelligence Competency Centers", 2006)

"The part of information technology that focuses on reporting and analysis currently goes by the name business intelligence (BI)." (Stephen Few, "Information Dashboard Design", 2006)

"Business information and business analyses within the context of key business processes that lead to decisions and actions and which result in improved business performance." (Steve Williams & Nancy Williams, "The Profit Impact of Business Intelligence", 2007)

"The activity of converting data into information." (William H Inmon & Anthony Nesavich, "Tapping into Unstructured Data", 2007)

"Business Intelligence is a method of storing and presenting key enterprise data so that anyone in your company can quickly and easily ask questions of accurate and timely data. Effective BI allows end users to use data to understand why your business got the particular results that it did, to decide on courses of action based on past data, and to accurately forecast future results." (Lynn Langit, "Foundations of SQL Server 2005 Business Intelligence", 2007)

"A generic term to describe leveraging the organization’s internal and external information assets to support improved business decision making. Some commentators use the term business intelligence to refer only to the reporting and analysis of data stored in the data warehouse. Because the industry has not reached agreement, we consistently use the phrase data warehouse/business intelligence (DW/BI) to mean the complete end-to-end system. Though some would argue that you can theoretically deliver BI without a data warehouse, and vice versa, that is ill-advised from our perspective. Linking the two together in the DW/BI acronym further reinforces their dependency." (Ralph Kimball, "The Data Warehouse Lifecycle Toolkit", 2008)

"A method used to analyze and interpret business performance data so that fact-based business decisions can be made. The business data referred to in BI is usually extracted from a variety of domains and databases, and presented in a way to bring about more efficient analysis." (Steven Haines, "The Product Manager's Desk Reference", 2008)

"A somewhat generic term used for computer programs that store, analyze, and broadcast data to users to answer business questions."  (Stuart Mudie et al, "BusinessObjects™ XI Release 2 for Dummies", 2008)

"Business intelligence is a set of methodologies, processes, architectures, and technologies that transform raw data into meaningful and useful information used to enable more effective strategic, tactical, and operational insights and decision making." (Boris Evelson, Forrester Research, 2008)

"Skills and technologies used to help organizations make better decisions by better understanding their business, their market, and their customers." (Tony Fisher, "The Data Asset", 2009)

"The collection of one or more reports or analyses, using data from the data warehouse, that provide insight into the performance of a business organization. These reports and analyses are typically interactive to enable further understanding of specific areas of interest. They are used to support business professionals in their decision-making processes." (Laura Reeves, "A Manager's Guide to Data Warehousing", 2009)

"BI combines products, technology, and methods to organize key information that management needs to improve profit and performance. More broadly, we think of BI as business information and business analyses within the context of key business processes that lead to decisions and actions and that result in improved business performance. In particular, BI means leveraging information assets within key business processes to achieve improved business performance." (Nancy Williams & Steve Williams, "The Profit Impact of Business Intelligence", 2010)

"Focuses on the collection of those transactions and forming them into a database structure that facilitates analysis." (Anthony D Giordano, "Data Integration Blueprint and Modeling: Techniques for a Scalable and Sustainable Architecture", 2010)

"Generally used synonymously with the information available in an enterprise for making strategic decisions." (Paulraj Ponniah, "Data Warehousing Fundamentals for IT Professionals", 2010)

"Using computer software systematically, throughout an organization, to get a handle on the mountains of data that flow from modern business. BI turns the raw data into ready-to-use business information that becomes an ongoing part of strategic decision-making." (Ken Withee, "Microsoft Business Intelligence For Dummies", 2010)

"Software that enables users to obtain enterprise-wide information for reporting, analytics, data mining, benchmarking, business performance management, and predictive analytics in order to support business decision making." (Janice M Roehl-Anderson, "IT Best Practices for Financial Managers", 2010)

"This is a term that describes a broad variety of analytical applications used by an enterprise to get intelligent and meaningful insight into how the business performed in the past or is currently performing. This insight is typically used to make decisions, giving a business a competitive advantage. BI covers a broad field such as Data Warehousing, data marts, text analytics, data mining, or business reporting to name just a few." (Martin Oberhofer et al, "The Art of Enterprise Information Architecture", 2010)

"A collection of data analysis methods and techniques used by businesses to improve decision making, forecasting, and operational processes in order to gain a competitive advantage in the marketplace." (John R Talburt, "Entity Resolution and Information Quality", 2011)

"A comprehensive, cohesive, and integrated set of tools and processes used to capture, collect, integrate, store, and analyze data with the purpose of generating and presenting information used to support business decision making." (Carlos Coronel et al, "Database Systems: Design, Implementation, and Management" 9th Ed., 2011)

"Category of applications for gathering, storing, analyzing, and providing access to data to help enterprise users make better decisions." (Linda Volonino & Efraim Turban, "Information Technology for Management" 8th Ed., 2011)

"Software products that create integrated systems across an organization or between an organization and its customers and suppliers to improve management of employee teams, customer service, and supply chains. May be used for strategic planning, budgeting, financial consolidation, decision support, and reporting to support diagnostic and interactive controls." (Leslie G Eldenburg & Susan K Wolcott, "Cost Management 2nd Ed", 2011)

[Strategic BI:] The application of BI tools to provide metrics to executives, often in conjunction with some formal method of business performance management, to help determine if a corporation is on target for meeting its goals and objectives. Used to support long-term corporate goals and objectives." (DAMA International, "The DAMA Dictionary of Data Management" 1st Ed., 2010)

"Business intelligence (BI) is a set of techniques that takes business data and creates information from those data so that managers can make decisions. In that way, organizations create business intelligence." (Michael S Gendron, "Business Intelligence Applied", 2012)

"Business intelligence taps information systems to extract and report data in organized ways that are helpful to decision makers." (John R Schermerhorn Jr, "Management" 12th Ed., 2012)

"Computer-based techniques used in identifying, extracting, and analyzing business data. Common functions of BI technologies are reporting, online analytical processing (OLAP), analytics, data and process mining, complex event processing, business performance management, benchmarking, and predictive analytics." (Craig S Mullins, "Database Administration: The Complete Guide to DBA Practices and Procedures" 2nd Ed., 2012)

"A broad classification of information-systems-based technologies that support the identification and presentation of insight. Common historical usage referred primarily to reporting-focused systems, but usage of the term has been broadened by some to include all forms of insight generation (including exploratory data analysis and predictive analytics)." (Evan Stubbs, Delivering Business Analytics: Practical Guidelines for Best Practice, 2013)

"A term often used to describe the range of analysis approaches used to process business data." (Kenneth A Shaw, "Integrated Management of Processes and Information", 2013)

"A broad category of applications and technologies for reporting, analyzing, and providing access to data to help enterprise users make better business decisions. BI applications include the activities of decision support systems, query and reporting, and online analytical processing (OLAP)." (Jim Davis & Aiman Zeid, "Business Transformation", 2014)

"A process for improving the decision-making process through enhanced data analysis." (Owen P. Hall Jr., "Teaching and Using Analytics in Management Education", 2014)

"Business intelligence is a set of theories, methodologies, architectures, and technologies that transform raw data into meaningful and useful information for business purposes."(Keith Holdaway, "Harness Oil and Gas Big Data with Analytics", 2014)

"The ability to collect, integrate, and organize the data in a way which received by the right source, at the right time, and via the right tool. It provides basic insights about the data by regenerating reports, queries, alerts, etc." (Shokoufeh Mirzaei, Defining a Business-Driven Optimization Problem, 2014) 

"The practice of reporting what has happened, analyzing contributing data to determine why it happened, and monitoring new data to determine what is happening now. It may include data summarization, visualization, and data interactions capability. Also known as descriptive analytics and reporting." (Brenda L Dietrich et al, "Analytics Across the Enterprise", 2014)

"A broad category of applications, technologies, and processes for integrated acquisition, interpretation, collation, analysis, and exploitation of data to help business users make better decisions in order to improve business operations, reduce uncertainty and apply past experience to develop an exact understanding of business dynamics." (Mandana Farzaneh et al, "Using Fuzzy Logic for Optimizing Business Intelligence Success in Multiple Investment Combinations", 2015)

"Business Intelligence, the set of tools and structures related to the management and the use of data for operational or analytical (decision-making) purposes." (Fernando Iafrate, "From Big Data to Smart Data", 2015)

"Business intelligence is a broad set of information technology (IT) solutions that includes tools for gathering, analyzing, and reporting information to the users about performance of the organization and its environment." (Anil K. Maheshwari, "Business Intelligence and Data Mining", 2015)

"Raw data derived from manufacturing and other business processes that has been organized and structured into meaningful information on which decisions can be based." (Mike Harwood, "Internet Security: How to Defend Against Attackers on the Web" 2nd Ed., 2015)

"Business intelligence is the process of delivering actionable business decisions from analytical manipulation and presentation of data within the confines of a business environment." (Ahmed Sherif, "Practical Business Intelligence", 2016)

"BI is a popularized, umbrella term that describes a set of concepts and methods used to improve business decision making by using fact-based support systems. The term is sometimes used interchangeably with briefing books and executive information systems. A Business Intelligence system is a data-driven DSS." (Daniel J Power & Ciara Heavin, "Decision Support, Analytics, and Business Intelligence" 3rd Ed., 2017)

"Umbrella term that describe a set of concepts and methods to improve business decision making by using fact-based ­decision support systems. Also, refers to a category of software tools that can be used to extract and analyze data from corporate databases." (Daniel J. Power & Ciara Heavin, "Data-Based Decision Making and Digital Transformation", 2018)

"Business intelligence is getting the right information to the right people at the right time so they can make decisions that ultimately improve performance." (Satyadhyan Chickerur et al, "Forecasting the Demand of Agricultural Crops/Commodity Using Business Intelligence Framework", 2019)

"A technological driven process for analyzing data and presenting information, in such a way that user can take immediate actions and unable decision making." (Neha Garg & Kamlesh Sharma, "Machine Learning in Text Analysis", 2020)

"A set of processes, technologies and tools comprising data warehousing, On-Line Analytical Processing, and information delivery in order to turn data into information and information into knowledge." (Nenad Stefanovic, "Big Data Analytics in Supply Chain Management", 2021)

"A catchall term encompassing a variety of tools, applications and methodologies that enable organizations to collect data from internal systems and external sources. BI can be used to prepare data for analysis, develop and run queries, and create reports, dashboards and visualizations with the end goal of providing results to decision makers and end users." (Insight Software)

"A process for analyzing data and presenting actionable insights to stakeholders in order to help them make more informed business decisions." (Solutions Review)

"A set of methodologies, processes, architectures, and technologies - supported by organizational structures, roles, and responsibilities - that transform raw data into meaningful and useful information used to enable more effective strategic, tactical, and operational insights and decision making that contribute to improving overall enterprise performance." (Forrester)

"Encompasses the technologies, applications and practices used in the collection, integration, analysis, and presentation of business information to support better business decision-making." (Accenture)

"Uses technologies, processes, and applications to analyze mostly internal, structured data and business processes to support decision-making. Common functions are reporting, online analytical processing, analytics, data mining, process mining, complex event processing, benchmarking, text mining, predictive analytics, and prescriptive analytics." (Board International)

"The activity of taking data from source systems and turning it into valuable information for business users." (BI System Builders)

"The applications, infrastructure, tools or processes for analyzing data and presenting information to help company executives, managers and others make more informed business decisions." (KDnuggets)

"Business intelligence (BI) combines business analytics, data mining, data visualization, data tools and infrastructure, and best practices to help organizations to make more data-driven decisions." (Tableau) [source]

"Business Intelligence (BI) encompasses the technologies, applications and practices used in the collection, integration, analysis, and presentation of business information to support better business decision-making." (Accenture)

"Business intelligence (BI) includes the applications, infrastructure, tools, and best practices that enable access to and analysis of information to improve and optimize decisions and performance." (Tibco) [source]

"Business intelligence involves using software to analyze data so companies can make informed decisions." (Xplenty) [source]

"Business Intelligence (BI), is a methodology which covers the compiling, analyzing and interpreting of business data in order to make better-informed decisions. BI data tends to be put together through extensive research across a wide range of sources like industry reports, customer feedback, actual usage data of the company’s products, and competitive research." (kloudless)

"Business intelligence is actually an environment in which business users receive data that is reliable, consistent, understandable, easily manipulated and timely. With this data, business users are able to conduct analyses that yield overall understanding of where the business has been, where it is now and where it will be in the near future. Business intelligence serves two main purposes. It monitors the financial and operational health of the organization (reports, alerts, alarms, analysis tools, key performance indicators and dashboards). It also regulates the operation of the organization providing two-way integration with operational systems and information feedback analysis." (Information Management)

"BI is a broad term that encompasses data mining, process analysis, performance benchmarking, and descriptive analytics. BI parses all the data generated by a business and presents easy-to-digest reports, performance measures, and trends driving management decisions. Business intelligence addresses the needs of casual users, including executives, managers, front-line workers, customers and suppliers. It delivers reports, dashboards and scorecards that are tailored to each user’s role and populated with metrics aligned with strategic objectives and goals. This top-down style is powered by a classic data warehousing structure that consolidates enterprise data and enforces information consistency by transforming shared data into a common data model (schema) and BI semantic layer (metadata)." (Teradata) [source]

"Business intelligence is a data-driven process for analyzing and understanding how organizations work and make better decisions based on real insights. Business intelligence, or BI, has become a popular term across industries, but it is a catch-all term that encompasses various processes, tools, and methodologies that let companies capture data, analyze it, and derive better answers to key questions." (Sisense) [source]

"Business intelligence is a software-driven process allowing organizations to analyze raw data from multiple sources, extracting insights that lead to more effective business decisions.  […] While the term 'business intelligence' describes both a methodology and a category of enterprise software, the primary activity in business intelligence is data analysis. Business intelligence tools and applications correlate data about business performance and process it to determine the best course of action for a wide range of business functions." (Informatica) [source]

"Business intelligence (BI) is a technology-driven process for analyzing data and presenting actionable information which helps executives, managers and other corporate end users make informed business decisions. BI encompasses a wide variety of tools, applications and methodologies that enable organizations to collect data from internal systems and external sources, prepare it for analysis, develop and run queries against that data and create reports, dashboards and data visualizations to make the analytical results available to corporate decision-makers, as well as operational workers." (Techtarget) [source]

"Business intelligence (BI) leverages software and services to transform data into actionable insights that inform an organization’s strategic and tactical business decisions. BI tools access and analyze data sets and present analytical findings in reports, summaries, dashboards, graphs, charts and maps to provide users with detailed intelligence about the state of the business." (CIO) [source]

"Business intelligence (BI) is the collection of processes, technologies, skills, and applications used to make informed, data-driven business decisions. BI includes data collection, data aggregation, analysis, and meaningful presentation that facilitates decision-making." (Talend) [source]

"Business intelligence is the process by which enterprises use strategies and technologies for analyzing current and historical data, with the objective of improving strategic decision-making and providing a competitive advantage." (OmiSci) [source]

"[...] business intelligence is the process of collecting business data and turning it into information that is meaningful and actionable towards a strategic goal. Or put even more simply, BI is the effective use of data and information to make sound business decisions." (Logi Analytics) [source]

Check also the quotes on Business Intelligence 

31 December 2014

🕸Systems Engineering: Limits (Just the Quotes)

"Every situation is an equilibrium of forces; every life is a struggle between opposing forces working within the limits of a certain equilibrium." (Henri-Frédéric Amiel, "Amiel's Journal", 1885)

"By some definitions 'systems engineering' is suggested to be a new discovery. Actually it is a common engineering approach which has taken on a new and important meaning because of the greater complexity and scope of problems to be solved in industry, business, and the military. Newly discovered scientific phenomena, new machines and equipment, greater speed of communications, increased production capacity, the demand for control over ever-extending areas under constantly changing conditions, and the resultant complex interactions, all have created a tremendously accelerating need for improved systems engineering. Systems engineering can be complex, but is simply defined as 'logical engineering within physical, economic and technical limits' - bridging the gap from fundamental laws to a practical operating system." (Instrumentation Technology, 1957)

"Clearly, if the state of the system is coupled to parameters of an environment and the state of the environment is made to modify parameters of the system, a learning process will occur. Such an arrangement will be called a Finite Learning Machine, since it has a definite capacity. It is, of course, an active learning mechanism which trades with its surroundings. Indeed it is the limit case of a self-organizing system which will appear in the network if the currency supply is generalized." (Gordon Pask, "The Natural History of Networks", 1960)

"Taking no action to solve these problems is equivalent of taking strong action. Every day of continued exponential growth brings the world system closer to the ultimate limits of that growth. A decision to do nothing is a decision to increase the risk of collapse." (Donella Meadows et al, "The Limits to Growth", 1972) 

"Technology can relieve the symptoms of a problem without affecting the underlying causes. Faith in technology as the ultimate solution to all problems can thus divert our attention from the most fundamental problem - the problem of growth in a finite system." (Donella A Meadows, "The Limits to Growth", 1972)

"Every day of continued exponential growth brings the world system closer to the ultimate limits of that growth." (Mihajlo D Mesarovic, "Mankind at the Turning Point", 1974)

"In a loosely coupled system there is more room available for self-determination by the actors. If it is argued that a sense of efficacy is crucial for human beings. when a sense of efficacy might be greater in a loosely coupled system with autonomous units than it would be in a tightly coupled system where discretion is limited." (Karl E Weick, "Educational organizations as loosely coupled systems", 1976)

"The greater the uncertainty, the greater the amount of decision making and information processing. It is hypothesized that organizations have limited capacities to process information and adopt different organizing modes to deal with task uncertainty. Therefore, variations in organizing modes are actually variations in the capacity of organizations to process information and make decisions about events which cannot be anticipated in advance." (John K Galbraith, "Organization Design", 1977)

"Prediction of the future is possible only in systems that have stable parameters like celestial mechanics. The only reason why prediction is so successful in celestial mechanics is that the evolution of the solar system has ground to a halt in what is essentially a dynamic equilibrium with stable parameters. Evolutionary systems, however, by their very nature have unstable parameters. They are disequilibrium systems and in such systems our power of prediction, though not zero, is very limited because of the unpredictability of the parameters themselves. If, of course, it were possible to predict the change in the parameters, then there would be other parameters which were unchanged, but the search for ultimately stable parameters in evolutionary systems is futile, for they probably do not exist… Social systems have Heisenberg principles all over the place, for we cannot predict the future without changing it." (Kenneth E Boulding, Evolutionary Economics, 1981)

"Prediction of the future is possible only in systems that have stable parameters like celestial mechanics. The only reason why prediction is so successful in celestial mechanics is that the evolution of the solar system has ground to a halt in what is essentially a dynamic equilibrium with stable parameters. Evolutionary systems, however, by their very nature have unstable parameters. They are disequilibrium systems and in such systems our power of prediction, though not zero, is very limited because of the unpredictability of the parameters themselves. If, of course, it were possible to predict the change in the parameters, then there would be other parameters which were unchanged, but the search for ultimately stable parameters in evolutionary systems is futile, for they probably do not exist… Social systems have Heisenberg principles all over the place, for we cannot predict the future without changing it." (Kenneth E Boulding, "Evolutionary Economics", 1981)

"Cellular automata are discrete dynamical systems with simple construction but complex self-organizing behaviour. Evidence is presented that all one-dimensional cellular automata fall into four distinct universality classes. Characterizations of the structures generated in these classes are discussed. Three classes exhibit behaviour analogous to limit points, limit cycles and chaotic attractors. The fourth class is probably capable of universal computation, so that properties of its infinite time behaviour are undecidable." (Stephen Wolfram, "Nonlinear Phenomena, Universality and complexity in cellular automata", Physica 10D, 1984)

"Regarding stability, the state trajectories of a system tend to equilibrium. In the simplest case they converge to one point (or different points from different initial states), more commonly to one" (or several, according to initial state) fixed point or limit cycle(s) or even torus(es) of characteristic equilibrial behaviour. All this is, in a rigorous sense, contingent upon describing a potential, as a special summation of the multitude of forces acting upon the state in question, and finding the fixed points, cycles, etc., to be minima of the potential function. It is often more convenient to use the equivalent jargon of 'attractors' so that the state of a system is 'attracted' to an equilibrial behaviour. In any case, once in equilibrial conditions, the system returns to its limit, equilibrial behaviour after small, arbitrary, and random perturbations." (Gordon Pask, "Different Kinds of Cybernetics", 1992)

"Systems, acting dynamically, produce (and incidentally, reproduce) their own boundaries, as structures which are complementary (necessarily so) to their motion and dynamics. They are liable, for all that, to instabilities chaos, as commonly interpreted of chaotic form, where nowadays, is remote from the random. Chaos is a peculiar situation in which the trajectories of a system, taken in the traditional sense, fail to converge as they approach their limit cycles or 'attractors' or 'equilibria'. Instead, they diverge, due to an increase, of indefinite magnitude, in amplification or gain." (Gordon Pask, "Different Kinds of Cybernetics", 1992)

"As with subtle bifurcations, catastrophes also involve a control parameter. When the value of that parameter is below a bifurcation point, the system is dominated by one attractor. When the value of that parameter is above the bifurcation point, another attractor dominates. Thus the fundamental characteristic of a catastrophe is the sudden disappearance of one attractor and its basin, combined with the dominant emergence of another attractor. Any type of attractor static, periodic, or chaotic can be involved in this. Elementary catastrophe theory involves static attractors, such as points. Because multidimensional surfaces can also attract (together with attracting points on these surfaces), we refer to them more generally as attracting hypersurfaces, limit sets, or simply attractors." (Courtney Brown, "Chaos and Catastrophe Theories", 1995)

"In spite of the insurmountable computational limits, we continue to pursue the many problems that possess the characteristics of organized complexity. These problems are too important for our well being to give up on them. The main challenge in pursuing these problems narrows down fundamentally to one question: how to deal with systems and associated problems whose complexities are beyond our information processing limits? That is, how can we deal with these problems if no computational power alone is sufficient? " (George Klir, "Fuzzy sets and fuzzy logic", 1995)

"System dynamics models are not derived statistically from time-series data. Instead, they are statements about system structure and the policies that guide decisions. Models contain the assumptions being made about a system. A model is only as good as the expertise which lies behind its formulation. A good computer model is distinguished from a poor one by the degree to which it captures the essence of a system that it represents. Many other kinds of mathematical models are limited because they will not accept the multiple-feedback-loop and nonlinear nature of real systems." (Jay W Forrester, "Counterintuitive Behavior of Social Systems", 1995)

"The dimensionality and nonlinearity requirements of chaos do not guarantee its appearance. At best, these conditions allow it to occur, and even then under limited conditions relating to particular parameter values. But this does not imply that chaos is rare in the real world. Indeed, discoveries are being made constantly of either the clearly identifiable or arguably persuasive appearance of chaos. Most of these discoveries are being made with regard to physical systems, but the lack of similar discoveries involving human behavior is almost certainly due to the still developing nature of nonlinear analyses in the social sciences rather than the absence of chaos in the human setting. " (Courtney Brown, "Chaos and Catastrophe Theories", 1995)

"The only organization capable of unprejudiced growth, or unguided learning, is a network. All other topologies limit what can happen." (Kevin Kelly, "Out of Control: The New Biology of Machines, Social Systems and the Economic World", 1995)

"A standalone object, no matter how well designed, has limited potential for new weirdness. A connected object, one that is a node in a network that interacts in some way with other nodes, can give birth to a hundred unique relationships that it never could do while unconnected. Out of this tangle of possible links come myriad new niches for innovations and interactions." (Kevin Kelly, "New Rules for the New Economy: 10 radical strategies for a connected world", 1998)

"At present, there is far more to be gained by pushing the boundaries of what can be done by the bottom than by focusing on what can be done at the top. When it comes to control, there is plenty of room at the bottom. What we are discovering is that peer-based networks with millions of parts, minimal oversight, and maximum connection among them can do far more than anyone ever expected. We don’t yet know what the limits of decentralization are." (Kevin Kelly, "New Rules for the New Economy: 10 radical strategies for a connected world", 1998)

"Don’t solve problems; pursue opportunities. […] In both the short and long term, our ability to solve social and economic problems will be limited primarily to our lack of imagination in seizing opportunities, rather than trying to optimize solutions. There is more to be gained by producing more opportunities than by optimizing existing ones." (Kevin Kelly, "New Rules for the New Economy: 10 radical strategies for a connected world", 1998) 

"Faced with the overwhelming complexity of the real world, time pressure, and limited cognitive capabilities, we are forced to fall back on rote procedures, habits, rules of thumb, and simple mental models to make decisions. Though we sometimes strive to make the best decisions we can, bounded rationality means we often systematically fall short, limiting our ability to learn from experience." (John D Sterman, "Business Dynamics: Systems thinking and modeling for a complex world", 2000)

"Changing measures are a particularly common problem with comparisons over time, but measures also can cause problems of their own. [...] We cannot talk about change without making comparisons over time. We cannot avoid such comparisons, nor should we want to. However, there are several basic problems that can affect statistics about change. It is important to consider the problems posed by changing - and sometimes unchanging - measures, and it is also important to recognize the limits of predictions. Claims about change deserve critical inspection; we need to ask ourselves whether apples are being compared to apples - or to very different objects." (Joel Best, "Damned Lies and Statistics: Untangling Numbers from the Media, Politicians, and Activists", 2001)

"Limiting factors in population dynamics play the role in ecology that friction does in physics. They stop exponential growth, not unlike the way in which friction stops uniform motion. Whether or not ecology is more like physics in a viscous liquid, when the growth-rate-based traditional view is sufficient, is an open question. We argue that this limit is an oversimplification, that populations do exhibit inertial properties that are noticeable. Note that the inclusion of inertia is a generalization—it does not exclude the regular rate-based, first-order theories. They may still be widely applicable under a strong immediate density dependence, acting like friction in physics." (Lev Ginzburg & Mark Colyvan, "Ecological Orbits: How Planets Move and Populations Grow", 2004)

"It is science that brings us an understanding of the true complexity of natural systems. The insights from the science of ecology are teaching us how to work with the checks and balances of nature, and encouraging a new, rational, limited-input, environmentally sound means of vineyard management that offers a third way between the ideologically driven approach of Biodynamics and conventional chemical-based agricultural systems." (Jamie Goode," The Science of Wine: From Vine to Glass", 2005)

"A great deal of the results in many areas of physics are presented in the form of conservation laws, stating that some quantities do not change during evolution of the system. However, the formulations in cybernetical physics are different. Since the results in cybernetical physics establish how the evolution of the system can be changed by control, they should be formulated as transformation laws, specifying the classes of changes in the evolution of the system attainable by control function from the given class, i.e., specifying the limits of control." (Alexander L Fradkov, "Cybernetical Physics: From Control of Chaos to Quantum Control", 2007)

"Humans have difficulty perceiving variables accurately […]. However, in general, they tend to have inaccurate perceptions of system states, including past, current, and future states. This is due, in part, to limited ‘mental models’ of the phenomena of interest in terms of both how things work and how to influence things. Consequently, people have difficulty determining the full implications of what is known, as well as considering future contingencies for potential systems states and the long-term value of addressing these contingencies." (William B. Rouse, "People and Organizations: Explorations of Human-Centered Design", 2007)

"The methodology of feedback design is borrowed from cybernetics (control theory). It is based upon methods of controlled system model’s building, methods of system states and parameters estimation (identification), and methods of feedback synthesis. The models of controlled system used in cybernetics differ from conventional models of physics and mechanics in that they have explicitly specified inputs and outputs. Unlike conventional physics results, often formulated as conservation laws, the results of cybernetical physics are formulated in the form of transformation laws, establishing the possibilities and limits of changing properties of a physical system by means of control." (Alexander L Fradkov, "Cybernetical Physics: From Control of Chaos to Quantum Control", 2007)

"[…] our mental models fail to take into account the complications of the real world - at least those ways that one can see from a systems perspective. It is a warning list. Here is where hidden snags lie. You can’t navigate well in an interconnected, feedback-dominated world unless you take your eyes off short-term events and look for long-term behavior and structure; unless you are aware of false boundaries and bounded rationality; unless you take into account limiting factors, nonlinearities and delays. You are likely to mistreat, misdesign, or misread systems if you don’t respect their properties of resilience, self-organization, and hierarchy." (Donella H Meadows, "Thinking in Systems: A Primer", 2008)

"A quantity growing exponentially toward a limit reaches that limit in a surprisingly short time." (Donella Meadows, "Thinking in systems: A Primer", 2008)

"The other element of systems thinking is learning to influence the system with reinforcing feedback as an engine for growth or decline. [...] Without this kind of understanding, managers will hit blockages in the form of seeming limits to growth and resistance to change because the large complex system will appear impossible to manage. Systems thinking is a significant solution." (Richard L Daft, "The Leadership Experience" 4th Ed., 2008)

"This new model of development would be based clearly on the goal of sustainable human well-being. It would use measures of progress that clearly acknowledge this goal. It would acknowledge the importance of ecological sustainability, social fairness, and real economic efficiency. Ecological sustainability implies recognizing that natural and social capital are not infinitely substitutable for built and human capital, and that real biophysical limits exist to the expansion of the market economy." (Robert Costanza, "Toward a New Sustainable Economy", 2008)

"You can’t navigate well in an interconnected, feedback-dominated world unless you take your eyes off short-term events and look for long term behavior and structure; unless you are aware of false boundaries and bounded rationality; unless you take into account limiting factors, nonlinearities and delays." (Donella H Meadow, "Thinking in Systems: A Primer", 2008)

"A model is a representation in that it (or its properties) is chosen to stand for some other entity (or its properties), known as the target system. A model is a tool in that it is used in the service of particular goals or purposes; typically these purposes involve answering some limited range of questions about the target system." (Wendy S Parker, "Confirmation and Adequacy-for-Purpose in Climate Modelling", Proceedings of the Aristotelian Society, Supplementary Volumes, Vol. 83, 2009)

"Strange attractors, unlike regular ones, are geometrically very complicated, as revealed by the evolution of a small phase-space volume. For instance, if the attractor is a limit cycle, a small two-dimensional volume does not change too much its shape: in a direction it maintains its size, while in the other it shrinks till becoming a 'very thin strand' with an almost constant length. In chaotic systems, instead, the dynamics continuously stretches and folds an initial small volume transforming it into a thinner and thinner 'ribbon' with an exponentially increasing length." (Massimo Cencini et al, "Chaos: From Simple Models to Complex Systems", 2010)

"The first path of increasing complexity via innovation often faces limits as to how much complexity can be added or reduced in a given system. This is because if you change the complexity level in one place, a compensating change in the opposite direction generally occurs somewhere else." (John L Casti, "X-Events: The Collapse of Everything", 2012)

"Complexity scientists concluded that there are just too many factors - both concordant and contrarian - to understand. And with so many potential gaps in information, almost nobody can see the whole picture. Complex systems have severe limits, not only to predictability but also to measurability. Some complexity theorists argue that modelling, while useful for thinking and for studying the complexities of the world, is a particularly poor tool for predicting what will happen." (Lawrence K Samuels, "Defense of Chaos: The Chaology of Politics, Economics and Human Action", 2013)

🕸Systems Engineering: Idealization (Just the Quotes)

"It is difficult, however, to learn all these things from situations such as occur in everyday life. What we need is a series of abstract and quite impersonal situations to argue about in which one side is surely right and the other surely wrong. The best source of such situations for our purposes is geometry. Consequently we shall study geometric situations in order to get practice in straight thinking and logical argument, and in order to see how it is possible to arrange all the ideas associated with a given subject in a coherent, logical system that is free from contradictions. That is, we shall regard the proof of each proposition of geometry as an example of correct method in argumentation, and shall come to regard geometry as our ideal of an abstract logical system. Later, when we have acquired some skill in abstract reasoning, we shall try to see how much of this skill we can apply to problems from real life." (George D Birkhoff & Ralph Beately, "Basic Geometry", 1940)

"A material model is the representation of a complex system by a system which is assumed simpler and which is also assumed to have some properties similar to those selected for study in the original complex system. A formal model is a symbolic assertion in logical terms of an idealised relatively simple situation sharing the structural properties of the original factual system." (Arturo Rosenblueth & Norbert Wiener, "The Role of Models in Science", Philosophy of Science Vol. 12 (4), 1945)

"In fact, it is empirically ascertainable that every event is actually produced by a number of factors, or is at least accompanied by numerous other events that are somehow connected with it, so that the singling out involved in the picture of the causal chain is an extreme abstraction. Just as ideal objects cannot be isolated from their proper context, material existents exhibit multiple interconnections; therefore the universe is not a heap of things but a system of interacting systems." (Mario Bunge, "Causality: The place of the casual principles in modern science", 1959)

"There is a logic of language and a logic of mathematics. The former is supple and lifelike, it follows our experience. The latter is abstract and rigid, more ideal. The latter is perfectly necessary, perfectly reliable: the former is only sometimes reliable and hardly ever systematic. But the logic of mathematics achieves necessity at the expense of living truth, it is less real than the other, although more certain. It achieves certainty by a flight from the concrete into abstraction." (Thomas Merton, "The Secular Journal of Thomas Merton", 1959)

"[…] if a system is sufficiently complicated, the time it takes to return near a state already visited is huge (think of the hundred fleas on the checkerboard). Therefore if you look at the system for a moderate amount of time, eternal return is irrelevant, and you had better choose another idealization." (David Ruelle, "Chance and Chaos", 1991)

"[…] it does not seem helpful just to say that all models are wrong. The very word model implies simplification and idealization. The idea that complex physical, biological or sociological systems can be exactly described by a few formulae is patently absurd. The construction of idealized representations that capture important stable aspects of such systems is, however, a vital part of general scientific analysis and statistical models, especially substantive ones, do not seem essentially different from other kinds of model." (Sir David Cox, "Comment on ‘Model uncertainty, data mining and statistical inference’", Journal of the Royal Statistical Society, Series A 158, 1995)

"Formulation of a mathematical model is the first step in the process of analyzing the behaviour of any real system. However, to produce a useful model, one must first adopt a set of simplifying assumptions which have to be relevant in relation to the physical features of the system to be modelled and to the specific information one is interested in. Thus, the aim of modelling is to produce an idealized description of reality, which is both expressible in a tractable mathematical form and sufficiently close to reality as far as the physical mechanisms of interest are concerned." (Francois Axisa, "Discrete Systems" Vol. I, 2001)

"A first important remark is that nature gives us mathematical hints. […] A second important remark is that mathematical physics deals with idealized systems. […] The third important remark is that nature may hint at a theorem but does not state clearly under which conditions is true." (David Ruelle, "The Mathematician's Brain", 2007)

"Cellular automata (CA) are idealizations of physical systems in which both space and time are assumed to be discrete and each of the interacting units can have only a finite number of discrete states." (Andreas Schadschneider et al, "Vehicular Traffic II: The Nagel–Schreckenberg Model", 2011)

"Abstract formulations of simply stated concrete ideas are often the result of efforts to create idealized models of complex systems. The models are 'idealized' in the sense that they retain only the most fundamental properties of the original systems. The vocabulary is chosen to be as inclusive as possible so that research into the model reveals facts about a wide variety of similar systems. Unfortunately, it is often the case that over time the connection between a model and the systems on which it was based is lost, and the interested reader is faced with something that looks as if it were created to be deliberately complicated - deliberately confusing - but the original intention was just the opposite. Often, the model was devised to be simpler and more transparent than any of the systems on which it was based." (John Tabak, "Beyond Geometry: A new mathematics of space and form", 2011)

"Stated loosely, models are simplified, idealized and approximate representations of the structure, mechanism and behavior of real-world systems. From the standpoint of set-theoretic model theory, a mathematical model of a target system is specified by a nonempty set - called the model’s domain, endowed with some operations and relations, delineated by suitable axioms and intended empirical interpretation." (Zoltan Domotor, "Mathematical Models in Philosophy of Science" [Mathematics of Complexity and Dynamical Systems, 2012])

30 December 2014

🕸Systems Engineering: Information Theory (Just the Quotes)

"[…] information theory is characterised essentially by its dealing always with a set of possibilities; both its primary data and its final statements are almost always about the set as such, and not about some individual element in the set." (W Ross Ashby, "An Introduction to Cybernetics", 1956)

"The general notion in communication theory is that of information. In many cases, the flow of information corresponds to a flow of energy, e. g. if light waves emitted by some objects reach the eye or a photoelectric cell, elicit some reaction of the organism or some machinery, and thus convey information." (Ludwig von Bertalanffy, "General System Theory", 1968) 

"The 'flow of information' through human communication channels is enormous. So far no theory exists, to our knowledge, which attributes any sort of unambiguous measure to this 'flow'." (Anatol Rapoport, "Modern Systems Research for the Behavioral Scientist", 1969)

"Probability plays a central role in many fields, from quantum mechanics to information theory, and even older fields use probability now that the presence of 'noise' is officially admitted. The newer aspects of many fields start with the admission of uncertainty." (Richard Hamming, "Methods of Mathematics Applied to Calculus, Probability, and Statistics", 1985)

"The field of 'information theory' began by using the old hardware paradigm of transportation of data from point to point." (Marshall McLuhan & Eric McLuhan, Laws of Media: The New Science, 1988)

"Without an understanding of causality there can be no theory of communication. What passes as information theory today is not communication at all, but merely transportation." (Marshall McLuhan & Eric McLuhan, "Laws of Media: The New Science", 1988)

"If quantum communication and quantum computation are to flourish, a new information theory will have to be developed." (Hans Christian von Baeyer, "Information, The New Language of Science", 2003)

"In fact, an information theory that leaves out the issue of noise turns out to have no content." (Hans Christian von Baeyer, "Information, The New Language of Science", 2003)

"In an information economy, entrepreneurs master the science of information in order to overcome the laws of the purely physical sciences. They can succeed because of the surprising power of the laws of information, which are conducive to human creativity. The central concept of information theory is a measure of freedom of choice. The principle of matter, on the other hand, is not liberty but limitation - it has weight and occupies space." (George Gilder, "Knowledge and Power: The Information Theory of Capitalism and How it is Revolutionizing our World", 2013)

"Information theory leads to the quantification of the information content of the source, as denoted by entropy, the characterization of the information-bearing capacity of the communication channel, as related to its noise characteristics, and consequently the establishment of the relationship between the information content of the source and the capacity of the channel. In short, information theory provides a quantitative measure of the information contained in message signals and help determine the capacity of a communication system to transfer this information from source to sink over a noisy channel in a reliable fashion." (Ali Grami, "Information Theory", 2016)

🕸Systems Engineering: Systems Thinking (Just the Quotes)

"A systems approach begins when first you see the world through the eyes of another." (C West Churchman, "The Systems Approach", 1968) 

"The systems approach to problems focuses on systems taken as a whole, not on their parts taken separately. Such an approach is concerned with total - system performance even when a change in only one or a few of its parts is contemplated because there are some properties of systems that can only be treated adequately from a holistic point of view. These properties derive from the relationship between parts of systems: how the parts interact and fit together." (Russell L Ackoff, "Towards a System of Systems Concepts", 1971) 

“The notion of ‘system’ has gained central importance in contemporary science, society and life. In many fields of endeavor, the necessity of a ‘systems approach’ or ‘systems thinking’ is emphasized, new professions called ‘systems engineering’, ‘systems analysis’ and the like have come into being, and there can be little doubt that this this concept marks a genuine, necessary, and consequential development in science and world-view.” (Ervin László, “Introduction to Systems Philosophy: Toward a New Paradigm of Contemporary Thought”, 1972)

"A company is a multidimensional system capable of growth, expansion, and self-regulation. It is, therefore, not a thing but a set of interacting forces. Any theory of organization must be capable of reflecting a company's many facets, its dynamism, and its basic orderliness. When company organization is reviewed, or when reorganizing a company, it must be looked upon as a whole, as a total system." (Albert Low, "Zen and Creative Management", 1976)

"There is a strong current in contemporary culture advocating ‘holistic’ views as some sort of cure-all […] Reductionism implies attention to a lower level while holistic implies attention to higher level. These are intertwined in any satisfactory description: and each entails some loss relative to our cognitive preferences, as well as some gain [...] there is no whole system without an interconnection of its parts and there is no whole system without an environment." (Francisco Varela, "On being autonomous: The lessons of natural history for systems theory", 1977)

"Systems thinking is a special form of holistic thinking - dealing with wholes rather than parts. One way of thinking about this is in terms of a hierarchy of levels of biological organization and of the different 'emergent' properties that are evident in say, the whole plant (e.g. wilting) that are not evident at the level of the cell (loss of turgor). It is also possible to bring different perspectives to bear on these different levels of organization. Holistic thinking starts by looking at the nature and behaviour of the whole system that those participating have agreed to be worthy of study. This involves: (i) taking multiple partial views of 'reality' […] (ii) placing conceptual boundaries around the whole, or system of interest and (iii) devising ways of representing systems of interest." (C J Pearson and R L Ison, "Agronomy of Grassland Systems", 1987) 

"Systems thinking is a discipline for seeing the 'structures' that underlie complex situations, and for discerning high from low leverage change. That is, by seeing wholes we learn how to foster health. To do so, systems thinking offers a language that begins by restructuring how we think." (Peter Senge, "The Fifth Discipline", 1990)

"Systems thinking is a discipline for seeing wholes. It is a framework for seeing interrelationships rather than things, for seeing patterns of change rather than static 'snapshots'. It is a set of general principles- distilled over the course of the twentieth century, spanning fields as diverse as the physical and social sciences, engineering, and management. [...] During the last thirty years, these tools have been applied to understand a wide range of corporate, urban, regional, economic, political, ecological, and even psychological systems. And systems thinking is a sensibility for the subtle interconnectedness that gives living systems their unique character." (Peter Senge, "The Fifth Discipline", 1990)

"Systems thinking is a framework for seeing interrelationships rather than things, for seeing patterns rather than static snapshots. It is a set of general principles spanning fields as diverse as physical and social sciences, engineering and management." (Peter Senge, "The Fifth Discipline", 1990)

"Systems philosophy brings forth a reorganization of ways of thinking. It creates a new worldview, a new paradigm of perception and explanation, which is manifested in integration, holistic thinking, purpose-seeking, mutual causality, and process-focused inquiry.” (Béla H. Bánáthy, "Systems Design of Education”, 1991)

"The new paradigm may be called a holistic world view, seeing the world as an integrated whole rather than a dissociated collection of parts. It may also be called an ecological view, if the term 'ecological' is used in a much broader and deeper sense than usual. Deep ecological awareness recognizes the fundamental interdependence of all phenomena and the fact that, as individuals and societies we are all embedded in (and ultimately dependent on) the cyclical process of nature." (Fritjof Capra & Gunter A Pauli, "Steering business toward sustainability", 1995)

"In the new systems thinking, the metaphor of knowledge as a building is being replaced by that of the network. As we perceive reality as a network of relationships, our descriptions, too, form an interconnected network of concepts and models in which there are no foundations. For most scientists such a view of knowledge as a network with no firm foundations is extremely unsettling, and today it is by no means generally accepted. But as the network approach expands throughout the scientific community, the idea of knowledge as a network will undoubtedly find increasing acceptance." (Fritjof Capra," The Web of Life: a new scientific understanding of living systems", 1996)

"It [system dynamics] focuses on building system dynamics models with teams in order to enhance team learning, to foster consensus and to create commitment with a resulting decision […] System dynamics can be helpful to elicit and integrate mental models into a more holistic view of the problem and to explore the dynamics of this holistic view […] It must be understood that the ultimate goal of the intervention is not to build a system dynamics model. The system dynamics model is a means to achieve other ends […] putting people in a position to learn about a messy problem … create a shared social reality […] a shared understanding of the problem and potential solutions … to foster consensus within the team [..]" (Jac A M Vennix, "Group Model Building: Facilitating Team Learning Using System Dynamics", 1996)

"Understanding ecological interdependence means understanding relationships. It requires the shifts of perception that are characteristic of systems thinking - from the parts to the whole, from objects to relationships, from contents to patterns. […] Nourishing the community means nourishing those relationships." (Fritjof Capra, "The Web of Life: A New Scientific Understanding of Living Systems", 1996)

"[...] information feedback about the real world not only alters our decisions within the context of existing frames and decision rules but also feeds back to alter our mental models. As our mental models change we change the structure of our systems, creating different decision rules and new strategies. The same information, processed and interpreted by a different decision rule, now yields a different decision. Altering the structure of our systems then alters their patterns of behavior. The development of systems thinking is a double-loop learning process in which we replace a reductionist, narrow, short-run, static view of the world with a holistic, broad, long-term, dynamic view and then redesign our policies and institutions accordingly." (John D Sterman, "Business dynamics: Systems thinking and modeling for a complex world", 2000)

"Systems thinking is based on the theory that a system is, in essence, circular. Using a systems approach in your strategic management, therefore, provides a circular implementing structure that can evolve, with continuously improving, self-checking, and learning capabilities [...]" (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)

"The systems approach, on the other hand, provides an expanded structural design of organizations as living systems that more accurately reflects reality." (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)

"This is what systems thinking is all about: the idea of building an organization in which each piece, and partial solution of the organization has the fit, alignment, and integrity with your overall organization as a system, and its outcome of serving the customer." (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)

"True systems thinking, on the other hand, studies each problem as it relates to the organization’s objectives and interaction with its entire environment, looking at it as a whole within its universe. Taking your organization from a partial systems to a true systems state requires effective strategic management and backward thinking." (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)

"Systems thinking is a mental discipline and framework for seeing patterns and interrelationships. It is important to see organizational systems as a whole because of their complexity. Complexity can overwhelm managers, undermining confidence. When leaders can see the structures that underlie complex situations, they can facilitate improvement. But doing that requires a focus on the big picture." (Richard L Daft, "The Leadership Experience", 2008)

"Systems thinking means the ability to see the synergy of the whole rather than just the separate elements of a system and to learn to reinforce or change whole system patterns. Many people have been trained to solve problems by breaking a complex system, such as an organization, into discrete parts and working to make each part perform as well as possible. However, the success of each piece does not add up to the success of the whole. to the success of the whole. In fact, sometimes changing one part to make it better actually makes the whole system function less effectively." (Richard L Daft, "The Leadership Experience", 2002)

"Deep change in mental models, or double-loop learning, arises when evidence not only alters our decisions within the context of existing frames, but also feeds back to alter our mental models. As our mental models change, we change the structure of our systems, creating different decision rules and new strategies. The same information, interpreted by a different model, now yields a different decision. Systems thinking is an iterative learning process in which we replace a reductionist, narrow, short-run, static view of the world with a holistic, broad, long-term, dynamic view, reinventing our policies and institutions accordingly." (John D Sterman, "Learning in and about complex systems", Systems Thinking Vol. 3 2003)

"There exists an alternative to reductionism for studying systems. This alternative is known as holism. Holism considers systems to be more than the sum of their parts. It is of course interested in the parts and particularly the networks of relationships between the parts, but primarily in terms of how they give rise to and sustain in existence the new entity that is the whole whether it be a river system, an automobile, a philosophical system or a quality system." (Michael C. Jackson, "Systems Thinking: Creative Holism for Manager", 2003) 

"In ecology, we are often interested in exploring the behavior of whole systems of species or ecosystem composed of individual components which interact through biological processes. We are interested not simply in the dynamics of each species or component in isolation, but the dynamics of each species or component in the context of all the others and how those coupled dynamics account for properties of the system as a whole, such as its persistence. This is what people seem to mean when they say that ecology is ‘holistic’, an otherwise rather vague term." (John Pastor, "Mathematical Ecology of Populations and Ecosystems", 2008)

"A systems approach is one that focuses on the system as a whole, specifically linking value judgments (what is desired) and design decisions (what is feasible). A true systems approach means that the design process includes the 'problem' as well as the solution. The architect seeks a joint problem–solution pair and understands that the problem statement is not fixed when the architectural process starts. At the most fundamental level, systems are collections of different things that together produce results unachievable by the elements alone."  (Mark W Maier, "The Art Systems of Architecting" 3rd Ed., 2009)

"Taking a systems approach means paying close attention to results, the reasons we build a system. Architecture must be grounded in the client’s/user’s/customer’s purpose. Architecture is not just about the structure of components. One of the essential distinguishing features of architectural design versus other sorts of engineering design is the degree to which architectural design embraces results from the perspective of the client/user/customer. The architect does not assume some particular problem formulation, as 'requirements'  is fixed. The architect engages in joint exploration, ideally directly with the client/user/customer, of what system attributes will yield results worth paying for."  (Mark W Maier, "The Art Systems of Architecting" 3rd Ed., 2009)

"Systems thinking focuses on optimizing for the whole, looking at the overall flow of work, identifying what the largest bottleneck is today, and eliminating it." (Matthew Skelton & Manuel Pais, "Team Topologies: Organizing Business and Technology Teams for Fast Flow", 2019)

More on "Systems Thinking" at the-web-of-knowledge.blogspot.com.

29 December 2014

🕸Systems Engineering: Cognitive Maps (Just the Quotes)

"[…] learning consists not in stimulus-response connections but in the building up in the nervous system of sets which function like cognitive maps […] such cognitive maps may be usefully characterized as varying from a narrow strip variety to a broader comprehensive variety." (Edward C Tolman, "Cognitive maps in rats and men", 1948)

"A person is changed by the contingencies of reinforcement under which he behaves; he does not store the contingencies. In particular, he does not store copies of the stimuli which have played a part in the contingencies. There are no 'iconic representations' in his mind; there are no 'data structures stored in his memory'; he has no 'cognitive map' of the world in which he has lived. He has simply been changed in such a way that stimuli now control particular kinds of perceptual behavior." (Burrhus F Skinner, "About behaviorism", 1974)

"A cognitive map is a specific way of representing a person's assertions about some limited domain, such as a policy problem. It is designed to capture the structure of the person's causal assertions and to generate the consequences that follow front this structure. […]  a person might use his cognitive map to derive explanations of the past, make predictions for the future, and choose policies in the present." (Robert M Axelrod, "Structure of Decision: The cognitive maps of political elites", 1976)

"The concepts a person uses are represented as points, and the causal links between these concepts are represented as arrows between these points. This gives a pictorial representation of the causal assertions of a person as a graph of points and arrows. This kind of representation of assertions as a graph will be called a cognitive map. The policy alternatives, all of the various causes and effects, the goals, and the ultimate utility of the decision maker can all be thought of as concept variables, and represented as points in the cognitive map. The real power of this approach ap pears when a cognitive map is pictured in graph form; it is then relatively easy to see how each of the concepts and causal relation ships relate to each other, and to see the overall structure of the whole set of portrayed assertions." (Robert Axelrod, "The Cognitive Mapping Approach to Decision Making" [in "Structure of Decision: The Cognitive Maps of Political Elites"], 1976)

"The cognitive map is not a picture or image which 'looks like' what it represents; rather, it is an information structure from which map-like images can be reconstructed and from which behaviour dependent upon place information can be generated." (John O'Keefe & Lynn Nadel, "The Hippocampus as a Cognitive Map", 1978)

"A fuzzy cognitive map or FCM draws a causal picture. It ties facts and things and processes to values and policies and objectives. And it lets you predict how complex events interact and play out. [...] Neural nets give a shortcut to tuning an FCM. The trick is to let the fuzzy causal edges change as if they were synapses in a neural net. They cannot change with the same math laws because FCM edges stand for causal effect not signal flow. We bombard the FCM nodes with real data. The data state which nodes are on or off and to which degree at each moment in time. Then the edges grow among the nodes."  (Bart Kosko, "Fuzzy Thinking: The new science of fuzzy logic", 1993)

"Under the label 'cognitive maps', mental models have been conceived of as the mental representation of spatial aspects of the environment. A mental model, in this sense, comprises the topology of an area, including relevant districts, landmarks, and paths." (Gert Rickheit & Lorenz Sichelschmidt, "Mental Models: Some Answers, Some Questions, Some Suggestions", 1999)

"Bounded rationality simultaneously constrains the complexity of our cognitive maps and our ability to use them to anticipate the system dynamics. Mental models in which the world is seen as a sequence of events and in which feedback, nonlinearity, time delays, and multiple consequences are lacking lead to poor performance when these elements of dynamic complexity are present. Dysfunction in complex systems can arise from the misperception of the feedback structure of the environment. But rich mental models that capture these sources of complexity cannot be used reliably to understand the dynamics. Dysfunction in complex systems can arise from faulty mental simulation-the misperception of feedback dynamics. These two different bounds on rationality must both be overcome for effective learning to occur. Perfect mental models without a simulation capability yield little insight; a calculus for reliable inferences about dynamics yields systematically erroneous results when applied to simplistic models." (John D Sterman, "Business Dynamics: Systems thinking and modeling for a complex world", 2000)

"Even if our cognitive maps of causal structure were perfect, learning, especially double-loop learning, would still be difficult. To use a mental model to design a new strategy or organization we must make inferences about the consequences of decision rules that have never been tried and for which we have no data. To do so requires intuitive solution of high-order nonlinear differential equations, a task far exceeding human cognitive capabilities in all but the simplest systems."  (John D Sterman, "Business Dynamics: Systems thinking and modeling for a complex world", 2000)

"The robustness of the misperceptions of feedback and the poor performance they cause are due to two basic and related deficiencies in our mental model. First, our cognitive maps of the causal structure of systems are vastly simplified compared to the complexity of the systems themselves. Second, we are unable to infer correctly the dynamics of all but the simplest causal maps. Both are direct consequences of bounded rationality, that is, the many limitations of attention, memory, recall, information processing capability, and time that constrain human decision making." (John D Sterman, "Business Dynamics: Systems thinking and modeling for a complex world", 2000)

"Eliciting and mapping the participant's mental models, while necessary, is far from sufficient [...] the result of the elicitation and mapping process is never more than a set of causal attributions, initial hypotheses about the structure of a system, which must then be tested. Simulation is the only practical way to test these models. The complexity of the cognitive maps produced in an elicitation workshop vastly exceeds our capacity to understand their implications. Qualitative maps are simply too ambiguous and too difficult to simulate mentally to provide much useful information on the adequacy of the model structure or guidance about the future development of the system or the effects of policies." (John D Sterman, "Learning in and about complex systems", Systems Thinking Vol. 3 2003)

"When an individual uses causal mapping to help clarify their own thinking, we call this technique cognitive mapping, because it is related to personal thinking or cognition. When a group maps their own ideas, we call it oval mapping, because we often use oval-shaped cards to record individuals’ ideas so that they can be arranged into a group’s map. Cognitive maps and oval maps can be used to create a strategic plan, because the maps include goals, strategies and actions, just like strategic plans." (John M Bryson et al, "Visible Thinking: Unlocking Causal Mapping For Practical Business Results", 2004)

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