"An automatic system is being developed to disseminate information to the various sections of any industrial, scientific or government organization. This intelligence system will utilize data-processing machines for auto-abstracting and auto-encoding of documents and for creating interest profiles for each of the ‘action points’ in an organization. Both incoming and internally generated documents are automatically abstracted, characterized by a word pattern, and sent automatically to appropriate action points. […] All of these techniques are based on statistical procedures which can be performed on present-day data processing machines. Together with proper communication facilities and input-output equipment a comprehensive system may be assembled to accommodate all information problems of an organization. We call this a Business Intelligence System." (Hans P Luhn, "A Business Intelligence System", IBM Journal, 1958) [first usage of the term in modern context]
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02 January 2015
📊Business Intelligence: Business Intelligence [BI] (Definitions)
"An automatic system is being developed to disseminate information to the various sections of any industrial, scientific or government organization. This intelligence system will utilize data-processing machines for auto-abstracting and auto-encoding of documents and for creating interest profiles for each of the ‘action points’ in an organization. Both incoming and internally generated documents are automatically abstracted, characterized by a word pattern, and sent automatically to appropriate action points. […] All of these techniques are based on statistical procedures which can be performed on present-day data processing machines. Together with proper communication facilities and input-output equipment a comprehensive system may be assembled to accommodate all information problems of an organization. We call this a Business Intelligence System." (Hans P Luhn, "A Business Intelligence System", IBM Journal, 1958) [first usage of the term in modern context]
30 December 2014
🕸Systems Engineering: Information Theory (Just the Quotes)
"[…] information theory is characterised essentially by its dealing always with a set of possibilities; both its primary data and its final statements are almost always about the set as such, and not about some individual element in the set." (W Ross Ashby, "An Introduction to Cybernetics", 1956)
"The general notion in communication theory is that of information. In many cases, the flow of information corresponds to a flow of energy, e. g. if light waves emitted by some objects reach the eye or a photoelectric cell, elicit some reaction of the organism or some machinery, and thus convey information." (Ludwig von Bertalanffy, "General System Theory", 1968)
"The 'flow of information' through human communication channels is enormous. So far no theory exists, to our knowledge, which attributes any sort of unambiguous measure to this 'flow'." (Anatol Rapoport, "Modern Systems Research for the Behavioral Scientist", 1969)
"Probability plays a central role in many fields, from quantum mechanics to information theory, and even older fields use probability now that the presence of 'noise' is officially admitted. The newer aspects of many fields start with the admission of uncertainty." (Richard Hamming, "Methods of Mathematics Applied to Calculus, Probability, and Statistics", 1985)
"The field of 'information theory' began by using the old hardware paradigm of transportation of data from point to point." (Marshall McLuhan & Eric McLuhan, Laws of Media: The New Science, 1988)
"Without an understanding of causality there can be no theory of communication. What passes as information theory today is not communication at all, but merely transportation." (Marshall McLuhan & Eric McLuhan, "Laws of Media: The New Science", 1988)
"If quantum communication and quantum computation are to flourish, a new information theory will have to be developed." (Hans Christian von Baeyer, "Information, The New Language of Science", 2003)
"In fact, an information theory that leaves out the issue of noise turns out to have no content." (Hans Christian von Baeyer, "Information, The New Language of Science", 2003)
"In an information economy, entrepreneurs master the science of information in order to overcome the laws of the purely physical sciences. They can succeed because of the surprising power of the laws of information, which are conducive to human creativity. The central concept of information theory is a measure of freedom of choice. The principle of matter, on the other hand, is not liberty but limitation - it has weight and occupies space." (George Gilder, "Knowledge and Power: The Information Theory of Capitalism and How it is Revolutionizing our World", 2013)
"Information theory leads to the quantification of the information content of the source, as denoted by entropy, the characterization of the information-bearing capacity of the communication channel, as related to its noise characteristics, and consequently the establishment of the relationship between the information content of the source and the capacity of the channel. In short, information theory provides a quantitative measure of the information contained in message signals and help determine the capacity of a communication system to transfer this information from source to sink over a noisy channel in a reliable fashion." (Ali Grami, "Information Theory", 2016)
🕸Systems Engineering: Systems Thinking (Just the Quotes)
"A systems approach begins when first you see the world through the eyes of another." (C West Churchman, "The Systems Approach", 1968)
"The systems approach to problems focuses on systems taken as a whole, not on their parts taken separately. Such an approach is concerned with total - system performance even when a change in only one or a few of its parts is contemplated because there are some properties of systems that can only be treated adequately from a holistic point of view. These properties derive from the relationship between parts of systems: how the parts interact and fit together." (Russell L Ackoff, "Towards a System of Systems Concepts", 1971)
“The notion of ‘system’ has gained central importance in contemporary science, society and life. In many fields of endeavor, the necessity of a ‘systems approach’ or ‘systems thinking’ is emphasized, new professions called ‘systems engineering’, ‘systems analysis’ and the like have come into being, and there can be little doubt that this this concept marks a genuine, necessary, and consequential development in science and world-view.” (Ervin László, “Introduction to Systems Philosophy: Toward a New Paradigm of Contemporary Thought”, 1972)
"A company is a multidimensional system capable of growth, expansion, and self-regulation. It is, therefore, not a thing but a set of interacting forces. Any theory of organization must be capable of reflecting a company's many facets, its dynamism, and its basic orderliness. When company organization is reviewed, or when reorganizing a company, it must be looked upon as a whole, as a total system." (Albert Low, "Zen and Creative Management", 1976)
"There is a strong current in contemporary culture advocating ‘holistic’ views as some sort of cure-all […] Reductionism implies attention to a lower level while holistic implies attention to higher level. These are intertwined in any satisfactory description: and each entails some loss relative to our cognitive preferences, as well as some gain [...] there is no whole system without an interconnection of its parts and there is no whole system without an environment." (Francisco Varela, "On being autonomous: The lessons of natural history for systems theory", 1977)
"Systems thinking is a special form of holistic thinking - dealing with wholes rather than parts. One way of thinking about this is in terms of a hierarchy of levels of biological organization and of the different 'emergent' properties that are evident in say, the whole plant (e.g. wilting) that are not evident at the level of the cell (loss of turgor). It is also possible to bring different perspectives to bear on these different levels of organization. Holistic thinking starts by looking at the nature and behaviour of the whole system that those participating have agreed to be worthy of study. This involves: (i) taking multiple partial views of 'reality' […] (ii) placing conceptual boundaries around the whole, or system of interest and (iii) devising ways of representing systems of interest." (C J Pearson and R L Ison, "Agronomy of Grassland Systems", 1987)
"Systems thinking is a discipline for seeing the 'structures' that underlie complex situations, and for discerning high from low leverage change. That is, by seeing wholes we learn how to foster health. To do so, systems thinking offers a language that begins by restructuring how we think." (Peter Senge, "The Fifth Discipline", 1990)
"Systems thinking is a discipline for seeing wholes. It is a framework for seeing interrelationships rather than things, for seeing patterns of change rather than static 'snapshots'. It is a set of general principles- distilled over the course of the twentieth century, spanning fields as diverse as the physical and social sciences, engineering, and management. [...] During the last thirty years, these tools have been applied to understand a wide range of corporate, urban, regional, economic, political, ecological, and even psychological systems. And systems thinking is a sensibility for the subtle interconnectedness that gives living systems their unique character." (Peter Senge, "The Fifth Discipline", 1990)
"Systems thinking is a framework for seeing interrelationships rather than things, for seeing patterns rather than static snapshots. It is a set of general principles spanning fields as diverse as physical and social sciences, engineering and management." (Peter Senge, "The Fifth Discipline", 1990)
"Systems philosophy brings forth a reorganization of ways of thinking. It creates a new worldview, a new paradigm of perception and explanation, which is manifested in integration, holistic thinking, purpose-seeking, mutual causality, and process-focused inquiry.” (Béla H. Bánáthy, "Systems Design of Education”, 1991)
"The new paradigm may be called a holistic world view, seeing the world as an integrated whole rather than a dissociated collection of parts. It may also be called an ecological view, if the term 'ecological' is used in a much broader and deeper sense than usual. Deep ecological awareness recognizes the fundamental interdependence of all phenomena and the fact that, as individuals and societies we are all embedded in (and ultimately dependent on) the cyclical process of nature." (Fritjof Capra & Gunter A Pauli, "Steering business toward sustainability", 1995)
"In the new systems thinking, the metaphor of knowledge as a building is being replaced by that of the network. As we perceive reality as a network of relationships, our descriptions, too, form an interconnected network of concepts and models in which there are no foundations. For most scientists such a view of knowledge as a network with no firm foundations is extremely unsettling, and today it is by no means generally accepted. But as the network approach expands throughout the scientific community, the idea of knowledge as a network will undoubtedly find increasing acceptance." (Fritjof Capra," The Web of Life: a new scientific understanding of living systems", 1996)
"It [system dynamics] focuses on building system dynamics models with teams in order to enhance team learning, to foster consensus and to create commitment with a resulting decision […] System dynamics can be helpful to elicit and integrate mental models into a more holistic view of the problem and to explore the dynamics of this holistic view […] It must be understood that the ultimate goal of the intervention is not to build a system dynamics model. The system dynamics model is a means to achieve other ends […] putting people in a position to learn about a messy problem … create a shared social reality […] a shared understanding of the problem and potential solutions … to foster consensus within the team [..]" (Jac A M Vennix, "Group Model Building: Facilitating Team Learning Using System Dynamics", 1996)
"Understanding ecological interdependence means understanding relationships. It requires the shifts of perception that are characteristic of systems thinking - from the parts to the whole, from objects to relationships, from contents to patterns. […] Nourishing the community means nourishing those relationships." (Fritjof Capra, "The Web of Life: A New Scientific Understanding of Living Systems", 1996)
"[...] information feedback about the real world not only alters our decisions within the context of existing frames and decision rules but also feeds back to alter our mental models. As our mental models change we change the structure of our systems, creating different decision rules and new strategies. The same information, processed and interpreted by a different decision rule, now yields a different decision. Altering the structure of our systems then alters their patterns of behavior. The development of systems thinking is a double-loop learning process in which we replace a reductionist, narrow, short-run, static view of the world with a holistic, broad, long-term, dynamic view and then redesign our policies and institutions accordingly." (John D Sterman, "Business dynamics: Systems thinking and modeling for a complex world", 2000)
"Systems thinking is based on the theory that a system is, in essence, circular. Using a systems approach in your strategic management, therefore, provides a circular implementing structure that can evolve, with continuously improving, self-checking, and learning capabilities [...]" (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)
"The systems approach, on the other hand, provides an expanded structural design of organizations as living systems that more accurately reflects reality." (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)
"This is what systems thinking is all about: the idea of building an organization in which each piece, and partial solution of the organization has the fit, alignment, and integrity with your overall organization as a system, and its outcome of serving the customer." (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)
"True systems thinking, on the other hand, studies each problem as it relates to the organization’s objectives and interaction with its entire environment, looking at it as a whole within its universe. Taking your organization from a partial systems to a true systems state requires effective strategic management and backward thinking." (Stephen G Haines, "The Systems Thinking Approach to Strategic Planning and Management", 2000)
"Systems thinking is a mental discipline and framework for seeing patterns and interrelationships. It is important to see organizational systems as a whole because of their complexity. Complexity can overwhelm managers, undermining confidence. When leaders can see the structures that underlie complex situations, they can facilitate improvement. But doing that requires a focus on the big picture." (Richard L Daft, "The Leadership Experience", 2008)
"Systems thinking means the ability to see the synergy of the whole rather than just the separate elements of a system and to learn to reinforce or change whole system patterns. Many people have been trained to solve problems by breaking a complex system, such as an organization, into discrete parts and working to make each part perform as well as possible. However, the success of each piece does not add up to the success of the whole. to the success of the whole. In fact, sometimes changing one part to make it better actually makes the whole system function less effectively." (Richard L Daft, "The Leadership Experience", 2002)
"Deep change in mental models, or double-loop learning, arises when evidence not only alters our decisions within the context of existing frames, but also feeds back to alter our mental models. As our mental models change, we change the structure of our systems, creating different decision rules and new strategies. The same information, interpreted by a different model, now yields a different decision. Systems thinking is an iterative learning process in which we replace a reductionist, narrow, short-run, static view of the world with a holistic, broad, long-term, dynamic view, reinventing our policies and institutions accordingly." (John D Sterman, "Learning in and about complex systems", Systems Thinking Vol. 3 2003)
"There exists an alternative to reductionism for studying systems. This alternative is known as holism. Holism considers systems to be more than the sum of their parts. It is of course interested in the parts and particularly the networks of relationships between the parts, but primarily in terms of how they give rise to and sustain in existence the new entity that is the whole whether it be a river system, an automobile, a philosophical system or a quality system." (Michael C. Jackson, "Systems Thinking: Creative Holism for Manager", 2003)
"In ecology, we are often interested in exploring the behavior of whole systems of species or ecosystem composed of individual components which interact through biological processes. We are interested not simply in the dynamics of each species or component in isolation, but the dynamics of each species or component in the context of all the others and how those coupled dynamics account for properties of the system as a whole, such as its persistence. This is what people seem to mean when they say that ecology is ‘holistic’, an otherwise rather vague term." (John Pastor, "Mathematical Ecology of Populations and Ecosystems", 2008)
"A systems approach is one that focuses on the system as a whole, specifically linking value judgments (what is desired) and design decisions (what is feasible). A true systems approach means that the design process includes the 'problem' as well as the solution. The architect seeks a joint problem–solution pair and understands that the problem statement is not fixed when the architectural process starts. At the most fundamental level, systems are collections of different things that together produce results unachievable by the elements alone." (Mark W Maier, "The Art Systems of Architecting" 3rd Ed., 2009)
"Taking a systems approach means paying close attention to results, the reasons we build a system. Architecture must be grounded in the client’s/user’s/customer’s purpose. Architecture is not just about the structure of components. One of the essential distinguishing features of architectural design versus other sorts of engineering design is the degree to which architectural design embraces results from the perspective of the client/user/customer. The architect does not assume some particular problem formulation, as 'requirements' is fixed. The architect engages in joint exploration, ideally directly with the client/user/customer, of what system attributes will yield results worth paying for." (Mark W Maier, "The Art Systems of Architecting" 3rd Ed., 2009)
"Systems thinking focuses on optimizing for the whole, looking at the overall flow of work, identifying what the largest bottleneck is today, and eliminating it." (Matthew Skelton & Manuel Pais, "Team Topologies: Organizing Business and Technology Teams for Fast Flow", 2019)
More on "Systems Thinking" at the-web-of-knowledge.blogspot.com.
26 December 2014
🕸Systems Engineering: Emergence (Just the Quotes)
"[Hierarchy is] the principle according to which entities meaningfully treated as wholes are built up of smaller entities which are themselves wholes […] and so on. In hierarchy, emergent properties denote the levels." (Peter Checkland, "Systems Thinking, Systems Practice", 1981)
"It may not be obvious at first, but the study of emergence and model-building go hand in hand. The essence of model-building is shearing away detail to get at essential elements. A model, by concentrating on selected aspects of the world, makes possible the prediction and planning that reveal new possibilities. That is exactly the problem we face in trying to develop a scientific understanding of emergence." (John H Holland, "Emergence" , Philosophica 59, 1997)
"When the behavior of the system depends on the behavior of the parts, the complexity of the whole must involve a description of the parts, thus it is large. The smaller the parts that must be described to describe the behavior of the whole, the larger the complexity of the entire system. […] A complex system is a system formed out of many components whose behavior is emergent, that is, the behavior of the system cannot be simply inferred from the behavior of its components." (Yaneer Bar-Yamm, "Dynamics of Complexity", 1997)
"The phenomenon of emergence takes place at critical points of instability that arise from fluctuations in the environment, amplified by feedback loops." (Fritjof Capra, "The Hidden Connections", 2002)
"This spontaneous emergence of order at critical points of instability is one of the most important concepts of the new understanding of life. It is technically known as self-organization and is often referred to simply as ‘emergence’. It has been recognized as the dynamic origin of development, learning and evolution. In other words, creativity-the generation of new forms-is a key property of all living systems. And since emergence is an integral part of the dynamics of open systems, we reach the important conclusion that open systems develop and evolve. Life constantly reaches out into novelty." (Fritjof Capra, "The Hidden Connections", 2002)
"Emergence is not really mysterious, although it may be complex. Emergence is brought about by the interactions between the parts of a system. The galloping horse illusion depends upon the persistence of the human retina/brain combination, for instance. Elemental gases bond in combination by sharing outer electrons, thereby altering the appearance and behavior of the combination. In every case of emergence, the source is interaction between the parts - sometimes, as with the brain, very many parts - so that the phenomenon defies simple explanation." (Derek Hitchins, "Advanced Systems Thinking, Engineering and Management", 2003)
"Emergence is the phenomenon of properties, capabilities and behaviours evident in the whole system that are not exclusively ascribable to any of its parts." (Derek Hitchins, "Advanced Systems Thinking, Engineering and Management", 2003)
"Another typical feature of theories of emergence is the layered view of nature. On this view, all things in nature belong to a certain level of existence, each according to its characteristic properties. These levels of existence constitute a hierarchy of increasing complexity that also corresponds to their order of appearance in the course of evolution." (Markus Eronen, "Emergence in the Philosophy of Mind", 2004)
"The basic concept of complexity theory is that systems show patterns of organization without organizer (autonomous or self-organization). Simple local interactions of many mutually interacting parts can lead to emergence of complex global structures. […] Complexity originates from the tendency of large dynamical systems to organize themselves into a critical state, with avalanches or 'punctuations' of all sizes. In the critical state, events which would otherwise be uncoupled became correlated." (Jochen Fromm, "The Emergence of Complexity", 2004)
"Complexity arises when emergent system-level phenomena are characterized by patterns in time or a given state space that have neither too much nor too little form. Neither in stasis nor changing randomly, these emergent phenomena are interesting, due to the coupling of individual and global behaviours as well as the difficulties they pose for prediction. Broad patterns of system behaviour may be predictable, but the system's specific path through a space of possible states is not." (Steve Maguire et al, "Complexity Science and Organization Studies", 2006)
"The beauty of nature insists on taking its time. Everything is prepared. Nothing is rushed. The rhythm of emergence is a gradual, slow beat; always inching its way forward, change remains faithful to itself until the new unfolds in the full confidence of true arrival. Because nothing is abrupt, the beginning of spring nearly always catches us unawares. It is there before we see it; and then we can look nowhere without seeing it. (John O'Donohue, "To Bless the Space Between Us: A Book of Blessings", 2008)
"If universality is one of the observed characteristics of complex dynamical systems in many fields of study, a second characteristic that flows from the study of these systems is that of emergence. As self-organizing systems go about their daily business, they are constantly exchanging matter and energy with their environment, and this allows them to remain in a state that is far from equilibrium. That allows spontaneous behavior to give rise to new patterns." (Terry Cooke-Davies et al, "Exploring the Complexity of Projects", 2009)
"System theorists know that it's easy to couple simple-to-understand systems into a ‘super system’ that's capable of displaying behavioral modes that cannot be seen in any of its constituent parts. This is the process called ‘emergence’." (John L Casti, [interview with Austin Allen], 2012)
"Every system that has existed emerged somehow, from somewhere, at some point. Complexity science emphasizes the study of how systems evolve through their disorganized parts into an organized whole." (Lawrence K Samuels, "Defense of Chaos: The Chaology of Politics, Economics and Human Action", 2013)
"Things evolve to evolve. Evolutionary processes are the linchpin of change. These processes of discovery represent a complexity of simple systems that flux in perpetual tension as they teeter at the edge of chaos. This whirlwind of emergence is responsible for the spontaneous order and higher, organized complexity so noticeable in biological evolution - one–celled critters beefing up to become multicellular organisms." (Lawrence K Samuels, "Defense of Chaos: The Chaology of Politics, Economics and Human Action", 2013)
"This spontaneous emergence of order at critical points of instability, which is often referred to simply as 'emergence', is one of the hallmarks of life. It has been recognized as the dynamic origin of development, learning, and evolution. In other words, creativity-the generation of new forms-is a key property of all living systems." (Fritjof Capra, "The Systems View of Life: A Unifying Vision", 2014)
25 December 2014
✨Performance Management: Mastery (Just the Quotes)
"Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit." (Aristotle)
"With regard to excellence, it is not enough to know, but we must try to have and use it." (Aristotel, "Nochomachean Ethics", cca. 340 BC)
"It takes a long time to bring excellence to maturity." (Publilius Syrus, "Moral Sayings", cca. 1st century BC)
"One has attained to mastery when one neither goes wrong nor hesitates in the performance." (Friedrich Nietzsche, "Thoughts on the Prejudices of Morality", 1881)
"Order and simplification are the first steps toward the mastery of a subject - the actual enemy is the unknown." (Thomas Mann, "The Magic Mountain", 1924)
"To improve is to change; to be perfect is to change often." (Winston Churchill, [Speech, House of Commons] 1925)
"Creating a new theory is not like destroying an old barn and erecting a skyscraper in its place. It is rather like climbing a mountain, gaining new and wider views, discovering unexpected connections between our starting point and its rich environment. But the point from which we started out still exists and can be seen, although it appears smaller and forms a tiny part of our broad view gained by the mastery of the obstacles on our adventurous way up." (Albert Einstein & Leopold Infeld, "The Evolution of Physics", 1938)
"Civilization is that mode of conduct which points out to man the path of duty. Performance of duty and observance of morality are convertible terms. To observe morality is to attain mastery over our mind and our passions. So doing, we know ourselves." (Mahatma Gandhi, "Hindu Dharma", 1950)
"Leaders value learning and mastery, and so do people who work for leaders. Leaders make it clear that there is no failure, only mistakes that give us feedback and tell us what to do next." (Warren G Bennis, Training and Development Journal, 1984)
"No talent in management is worth more than the ability to master facts - not just any facts, but the ones that provide the best answers. Mastery thus involves knowing what facts you want; where to dig for them; how to dig; how to process the mined ore; and how to use the precious nuggets of information that are finally in your hand. The process can be laborious - which is why it is so often botched." (Robert Heller, "The Supermanagers", 1984)
"The source of good management is found in the imagination of leaders, persons who form new visions and manifest them with a high degree of craft. The blending of vision and craft communicates the purpose. In the arts, people who do that well are masters. In business, they are leaders." (Henry M. Boettinger, Harvard Business Review on Human Relations, 1986)
"People with a high level of personal mastery are able to consistently realize the results that matter most deeply to them-in effect, they approach their life as an artist would approach a work of art. The do that by becoming committed to their own lifelong learning." (Peter M Senge, "The Fifth Discipline: The Art and Practice of the Learning Organization", 1990)
"Personal mastery is the discipline of continually clarifying and deepening our personal vision, of focusing our energies, of developing patience, and of seeing reality objectively." (Peter M Senge, "The Fifth Discipline: The Art and Practice of the Learning Organization", 1990)
"The discipline of personal mastery [...] starts with clarifying the things that really matter to us (and) living our lives in the service of our highest aspirations." (Peter M Senge, "The Fifth Discipline: The Art and Practice of the Learning Organization", 1990)
"Mastery means responsibility, ability to respond in real time to the need of the moment." (Stephen Nachmanovitch, "Free Play: Improvisation in Life and Art", 1991
"At the heart of it, mastery is practice. Mastery is staying on the path." (George Leonard, "Mastery: The Keys to Success and Long-Term Fulfillment", 1992)
"Find the heart of it. Make the complex simple, and you can achieve mastery." (Dan Millman, "Living on Purpose: Straight Answers to Life's Tough Questions", 2000)
"Change always implies abandonment. What you're abandoning is an old way of doing things. You're abandoning it because it's old, because time has made it no longer the best way. But it is also (again because it's old) a familiar way. And more important, it is an approach that people have mastered. So the change you are urging upon your people requires them to abandon their mastery of the familiar, and to become novices once again, to become rank beginners at something with self-definitional importance." (Tom DeMarco, "Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency", 2001)
"Mastery is an elusive concept. You never know when you achieve it absolutely and it may not help you to feel you've attained it. We can recognize it more readily in others than we can in ourselves. We have to discover our own definition of it." (Twyla Tharp, 'The Creative Habit: Learn It and Use It for Life", 2003)
"Leaders should be aware of how their mental models affect their thinking and may cause 'blind spots' that limit understanding. Becoming aware of assumptions is a first step toward shifting one’s mental model and being able to see the world in new and different ways. Four key issues important to expanding and developing a leader’s mind are independent thinking, open-mindedness, systems thinking, and personal mastery." (Richard L Daft, "The Leadership Experience" 4th Ed., 2008)
"Mastery is not a function of genius or talent. It is a function of time and intense focus applied to a particular field of knowledge." (Robert Greene, "Mastery" 2012)
"Models are formal structures represented in mathematics and diagrams that help us to understand the world. Mastery of models improves your ability to reason, explain, design, communicate, act, predict, and explore." (Scott E Page, "The Model Thinker", 2018)
"Art calls for complete mastery of techniques, developed by reflection within the soul." (Bruce Lee)
"In the pursuit of excellence, there is no finish line." (Robert H Farman)
"Only one who devotes himself to a cause with his whole strength and soul can be a true master. For this reason mastery demands all of a person." (Albert Einstein)
"The performance of public duty is not the whole of what makes a good life; there is also the pursuit of private excellence." (Bertrand Russell)
🕸Systems Engineering: Sensitivity (Just the Quotes)
"An exceedingly small cause which escapes our notice determines a considerable effect that we cannot fail to see, and then we say the effect is due to chance. If we knew exactly the laws of nature and the situation of the universe at the initial moment, we could predict exactly the situation of that same universe at a succeeding moment. But even if it were the case that the natural laws had no longer any secret for us, we could still only know the initial situation 'approximately'. If that enabled us to predict the succeeding situation with 'the same approximation', that is all we require, and we should say that the phenomenon had been predicted, that it is governed by laws. But it is not always so; it may happen that small differences in the initial conditions produce very great ones in the final phenomena. A small error in the former will produce an enormous error in the latter. Prediction becomes impossible, and we have the fortuitous phenomenon. (Jules H Poincaré, "Science and Method", 1908)
"The predictions of physical theories for the most part concern situations where initial conditions can be precisely specified. If such initial conditions are not found in nature, they can be arranged." (Anatol Rapoport, "The Search for Simplicity", 1956)
✨Performance Management: Teams [Sports] (Just the Quotes)
"A team divided against itself can break down at any moment.
The least bit of pressure or adversity will crack it apart." (Bill Parcells, "Finding
a Way to Win: The Principles of Leadership, Teamwork, and Motivation", 1995)
"Bringing together disparate personalities to form a team is
like a jigsaw puzzle. You have to ask yourself: what is the whole picture here?
We want to make sure our players all fit together properly and complement each
other, so that we don't have a big piece, a little piece, an oblong piece, and
a round piece. If personalities work against each other, as a team you'll find
yourselves spinning your wheels." (Pat Summitt, "Reach for the Summit", 1999)
"Never set a goal that involves number of wins - never. Set
goals that revolve around playing together as a team. Doing so will put you in
a position to win every game." (Mike Krzyzewski, "Leading with the Heart", 2000)
"In putting together your standards, remember that it is
essential to involve your entire team. Standards are not rules issued by the
boss; they are a collective identity. Remember, standards are the things that
you do all the time and the things for which you hold one another accountable." (Mike Krzyzewski, "The Gold Standard: Building a World-Class Team", 2009)
"A leader may be the most knowledgeable person in the world,
but if the players on his team cannot translate that knowledge into action, it
means nothing."
"Encourage members of your team to take the initiative and
act on their own."
"Goals should be realistic, attainable, and shared among all
members of the team."
"If a team cannot perform with excellence at a moment's
notice, they probably will fail in the long run."
"In leadership, there are no words more important than trust.
In any organization, trust must be developed among every member of the team if
success is going to be achieved."
"Leaders have to search for the heart on a team, because the
person who has it can bring out the best in everybody else."
"Mutual commitment helps overcome the fear of failure - especially when people are part of a team sharing and achieving goals. It also sets the stage for open dialogue and honest conversation." (Mike Krzyzewski, "Leading with the Heart: Coach K's Successful Strategies for Basketball, Business, and Life", 2010)
"People want to be on a team. They want to be part of
something bigger than themselves. They want to be in a situation where they
feel that they are doing something for the greater good." (Mike Krzyzewski, "Leading
with the Heart: Coach K's Successful Strategies for Basketball, Business, and
Life", 2010)
"There are five fundamental qualities that make every team great: communication, trust, collective responsibility, caring and pride. I like to think of each as a separate finger on the fist. Any one individually is important. But all of them together are unbeatable." (Mike Krzyzewski, "Leading with the Heart: Coach K's Successful Strategies for Basketball, Business, and Life", 2010)
"When you first assemble a group, it's not a team right off the bat. It's only a collection of individuals."
"You develop a team to achieve what one person cannot accomplish alone. All of us alone are weaker, by far, than if all of us are together." (Mike Krzyzewski, "Leading with the Heart: Coach K's Successful Strategies for Basketball, Business, and Life", 2010)
"In climbing, having confidence in your partners is no small
concern. One climber's actions can affect the welfare of the entire team." (Jon
Krakauer, "Into Thin Air: A personal account of the Everest disaster", 2011)
"Basketball is a great mystery. You can do everything right.
You can have the perfect mix of talent and the best system of offense in the
game. You can devise a foolproof defensive strategy and prepare your players
for every possible eventuality. But if the players don't have a sense of
oneness as a group, your efforts won't pay off. And the bond that unites a team
can be so fragile, so elusive." (Phil Jackson, "Eleven Rings", 2015)
24 December 2014
🕸Systems Engineering: Systems (Just the Quotes)
"Systems in many respects resemble machines. A machine is a little system, created to perform, as well as to connect together, in reality, those different movements and effects which the artist has occasion for. A system is an imaginary machine invented to connect together in the fancy those different movements and effects which are already in reality performed." (Adam Smith, "The Wealth of Nations", 1776)
"A good method of discovery is to imagine certain members of a system removed and then see how what is left would behave: for example, where would we be if iron were absent from the world: this is an old example." (Georg C Lichtenberg, Notebook J, 1789-1793)
"A system is a whole which is composed of various parts. But it is not the same thing as an aggregate or heap. In an aggregate or heap, no essential relation exists between the units of which it is composed. In a heap of grain, or pile of stones, one may take away part without the other part being at all affected thereby. But in a system, each part has a fixed and necessary relation to the whole and to all the other parts. For this reason we may say that a building, or a peace of mechanisme, is a system. Each stone in the building, each wheel in the watch, plays a part, and is essential to the whole." (James E Creighton, "An Introductory Logic", 1909)
"The concept of an independent system is a pure creation of the imagination. For no material system is or can ever be perfectly isolated from the rest of the world. Nevertheless it completes the mathematician’s ‘blank form of a universe’ without which his investigations are impossible. It enables him to introduce into his geometrical space, not only masses and configurations, but also physical structure and chemical composition." (Lawrence J Henderson, "The Order of Nature: An Essay", 1917)
"The complexity of a system is no guarantee of its accuracy." (John P Jordan, "Cost accounting; principles and practice", 1920)
"Given a situation, a system with a Leerstelle [a gap], whether a given completion (Lueckenfuellung) does justice to the structure, is the 'right' one, is often determined by the structure of the system, the situation. There are requirements, structurally determined; there are possible in pure cases unambiguous decisions as to which completion does justice to the situation, which does not, which violates the requirements and the situation." (Max Wertheimer, "Some Problems in the Theory of Ethics", Social Research Vol. 2 (3), 1935)
"A system is difficult to define, but it is easy to recognize some of its characteristics. A system possesses boundaries which segregate it from the rest of its field: it is cohesive in the sense that it resists encroachment from without […]" (Marvin G Cline, "Fundamentals of a theory of the self: some exploratory speculations", 1950)
"Now a system is said to be at equilibrium when it has no further tendency to change its properties." (Walter J Moore, "Physical chemistry", 1950)
"Every part of the system is so related to every other part that any change in one aspect results in dynamic changes in all other parts of the total system." (Arthur D Hall & Robert E Fagen, "Definition of System", General Systems Vol. 1, 1956)
"Any pattern of activity in a network, regarded as consistent by some observer, is a system, Certain groups of observers, who share a common body of knowledge, and subscribe to a particular discipline, like 'physics' or 'biology' (in terms of which they pose hypotheses about the network), will pick out substantially the same systems. On the other hand, observers belonging to different groups will not agree about the activity which is a system." (Gordon Pask, "The Natural History of Networks", 1960)
"Clearly, if the state of the system is coupled to parameters of an environment and the state of the environment is made to modify parameters of the system, a learning process will occur. Such an arrangement will be called a Finite Learning Machine, since it has a definite capacity. It is, of course, an active learning mechanism which trades with its surroundings. Indeed it is the limit case of a self-organizing system which will appear in the network if the currency supply is generalized." (Gordon Pask, "The Natural History of Networks", 1960)
"Every isolated determinate dynamic system, obeying unchanging laws, will ultimately develop some sort of organisms that are adapted to their environments." (W Ross Ashby, "Principles of the self-organizing system", 1962)
"Roughly, by a complex system I mean one made up of a large number of parts that interact in a nonsimple way. In such systems, the whole is more than the sum of the parts, not in an ultimate, metaphysical sense, but in the important pragmatic sense that, given the properties of the parts and the laws of their interaction, it is not a trivial matter to infer the properties of the whole." (Herbert Simon, "The Architecture of Complexity", Proceedings of the American Philosophical Society Vol. 106 (6), 1962)
"To say a system is 'self-organizing' leaves open two quite different meanings. There is a first meaning that is simple and unobjectionable. This refers to the system that starts with its parts separate (so that the behavior of each is independent of the others' states) and whose parts then act so that they change towards forming connections of some type. Such a system is 'self-organizing' in the sense that it changes from 'parts separated' to 'parts joined'. […] In general such systems can be more simply characterized as 'self-connecting', for the change from independence between the parts to conditionality can always be seen as some form of 'connection', even if it is as purely functional […] 'Organizing' […] may also mean 'changing from a bad organization to a good one' […] The system would be 'self-organizing' if a change were automatically made to the feedback, changing it from positive to negative; then the whole would have changed from a bad organization to a good." (W Ross Ashby, "Principles of the self-organizing system", 1962)
"Synergy is the only word in our language that means behavior of whole systems unpredicted by the separately observed behaviors of any of the system's separate parts or any subassembly of the system's parts." (R Buckminster Fuller, "Operating Manual for Spaceship Earth", 1963)
"A system has order, flowing from point to point. If something dams that flow, order collapses. The untrained might miss that collapse until it was too late. That's why the highest function of ecology is the understanding of consequences." (Frank Herbert, "Dune", 1965)
"System theory is basically concerned with problems of relationships, of structure, and of interdependence rather than with the constant attributes of objects. In general approach it resembles field theory except that its dynamics deal with temporal as well as spatial patterns. Older formulations of system constructs dealt with the closed systems of the physical sciences, in which relatively self-contained structures could be treated successfully as if they were independent of external forces. But living systems, whether biological organisms or social organizations, are acutely dependent on their external environment and so must be conceived of as open systems." (Daniel Katz, "The Social Psychology of Organizations", 1966)
"To find out what happens to a system when you interfere with it you have to interfere with it (not just passively observe it)." (George E P Box, "Use and Abuse of Regression", 1966)
"That a system is open means, not simply that it engages in interchanges with the environment, but that this interchange is an essential factor underlying the system's viability, its reproductive ability or continuity, and its ability to change. [...] Openness is an essential factor underlying a system's viability, continuity, and its ability to change." (Walter F Buckley, "Sociology and modern systems theory", 1967)
"You cannot sum up the behavior of the whole from the isolated parts, and you have to take into account the relations between the various subordinate systems which are super-ordinated to them in order to understand the behavior of the parts." (Ludwig von Bertalanffy, "General System Theory", 1968)
"[…] as a model of a complex system becomes more complete, it becomes less understandable. Alternatively, as a model grows more realistic, it also becomes just as difficult to understand as the real world processes it represents." (Jay M Dutton & William H Starbuck," Computer simulation models of human behavior: A history of an intellectual technology", IEEE Transactions on Systems, 1971)
"A system in one perspective is a subsystem in another. But the systems view always treats systems as integrated wholes of their subsidiary components and never as the mechanistic aggregate of parts in isolable causal relations." (Ervin László, "Introduction to Systems Philosophy", 1972)
"Technology can relieve the symptoms of a problem without affecting the underlying causes. Faith in technology as the ultimate solution to all problems can thus divert our attention from the most fundamental problem - the problem of growth in a finite system." (Donella A Meadows, "The Limits to Growth", 1972)
"[The] system may evolve through a whole succession of transitions leading to a hierarchy of more and more complex and organized states. Such transitions can arise in nonlinear systems that are maintained far from equilibrium: that is, beyond a certain critical threshold the steady-state regime become unstable and the system evolves into a new configuration." (Ilya Prigogine, Gregoire Micolis & Agnes Babloyantz, "Thermodynamics of Evolution", Physics Today 25 (11), 1972)
"The system of nature, of which man is a part, tends to be self-balancing, self-adjusting, self-cleansing. Not so with technology." (Ernst F Schumacher, "Small is Beautiful", 1973)
"When a system is considered in two different states, the difference in volume or in any other property, between the two states, depends solely upon those states themselves and not upon the manner in which the system may pass from one state to the other." (Rudolf Arnheim, "Entropy and Art: An Essay on Disorder and Order", 1974)
"A system may be specified in either of two ways. In the first, which we shall call a state description, sets of abstract inputs, outputs and states are given, together with the action of the inputs on the states and the assignments of outputs to states. In the second, which we shall call a coordinate description, certain input, output and state variables are given, together with a system of dynamical equations describing the relations among the variables as functions of time. Modern mathematical system theory is formulated in terms of state descriptions, whereas the classical formulation is typically a coordinate description, for example a system of differential equations." (E S Bainbridge, "The Fundamental Duality of System Theory", 1975)
"Synergy means behavior of whole systems unpredicted by the behavior of their parts taken separately." (R Buckminster Fuller, "Synergetics: Explorations in the Geometry of Thinking", 1975)
"If all of the elements in a large system are loosely coupled to one another, then any one element can adjust to and modify a local a local unique contingency without affecting the whole system. These local adaptations can be swift, relatively economical, and substantial." (Karl E Weick, "Educational organizations as loosely coupled systems", 1976)
"In a loosely coupled system there is more room available for self-determination by the actors. If it is argued that a sense of efficacy is crucial for human beings. when a sense of efficacy might be greater in a loosely coupled system with autonomous units than it would be in a tightly coupled system where discretion is limited." (Karl E Weick, "Educational organizations as loosely coupled systems", 1976)
"For any system the environment is always more complex than the system itself. No system can maintain itself by means of a point-for-point correlation with its environment, i.e., can summon enough 'requisite variety' to match its environment. So each one has to reduce environmental complexity - primarily by restricting the environment itself and perceiving it in a categorically preformed way. On the other hand, the difference of system and environment is a prerequisite for the reduction of complexity because reduction can be performed only within the system, both for the system itself and its environment." (Thomas Luckmann & Niklas Luhmann, "The Differentiation of Society", 1977)
"All nature is a continuum. The endless complexity of life is organized into patterns which repeat themselves at each level of system." (James G Miller, "Living Systems", 1978)
"An autopoietic system is organized (defined as a unity) as a network of processes of production (transformation and destruction) of components that produces the components that: (a) through their interactions and transformations continuously regenerate and realize the network of processes (relations) that produce them and, (b) constitute it (the machine) as a concrete unity in the space in which they exist by specifying the topological domain of its realization as such a network." (Francisco Varela, "Principles of Biological Autonomy", 1979)
"A system is an internally organised whole where elements are so intimately connected that they operate as one in relation to external conditions and other systems. An element may be defined as the minimal unit performing a definite function in the whole. Systems may be either simple or complex. A complex system is one whose elements may also be regarded as systems or subsystems." (Alexander Spirkin, "Dialectical Materialism", 1983)
"But structure is not enough to make a system. A system consists of something more than structure: it is a structure with certain properties. When a structure is understood from the standpoint of its properties, it is understood as a system." (Alexander Spirkin, "Dialectical Materialism", 1983)
"Any system that insulates itself from diversity in the environment tends to atrophy and lose its complexity and distinctive nature." (Gareth Morgan, "Images of Organization", 1986)
"Organization denotes those relations that must exist among the components of a system for it to be a member of a specific class. Structure denotes the components and relations that actually constitute a particular unity and make its organization real." (Humberto Maturana, "The Tree of Knowledge", 1987)
"The dynamics of any system can be explained by showing the relations between its parts and the regularities of their interactions so as to reveal its organization. For us to fully understand it, however, we need not only to see it as a unity operating in its internal dynamics, but also to see it in its circumstances, i.e., in the context to which its operation connects it. This understanding requires that we adopt a certain distance for observation, a perspective that in the case of historical systems implies a reference to their origin. This can be easy, for instance, in the case of man-made machines, for we have access to every detail of their manufacture. The situation is not that easy, however, as regards living beings: their genesis and their history are never directly visible and can be reconstructed only by fragments." (Humberto Maturana, "The Tree of Knowledge", 1987)
"A system of variables is 'interrelated' if an action that affects or meant to affect one part of the system will also affect other parts of it. Interrelatedness guarantees that an action aimed at one variable will have side effects and long-term repercussions. A large number of variables will make it easy to overlook them." (Dietrich Dorner, "The Logic of Failure: Recognizing and Avoiding Error in Complex Situations", 1989)
"Systems, acting dynamically, produce (and incidentally, reproduce) their own boundaries, as structures which are complementary (necessarily so) to their motion and dynamics. They are liable, for all that, to instabilities chaos, as commonly interpreted of chaotic form, where nowadays, is remote from the random. Chaos is a peculiar situation in which the trajectories of a system, taken in the traditional sense, fail to converge as they approach their limit cycles or 'attractors' or 'equilibria'. Instead, they diverge, due to an increase, of indefinite magnitude, in amplification or gain." (Gordon Pask, "Different Kinds of Cybernetics", 1992)
"What is a system? A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without an aim, there is no system. The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.” (William E Deming, "The New Economics for Industry, Government, Education”, 1993)
"The impossibility of constructing a complete, accurate quantitative description of a complex system forces observers to pick which aspects of the system they most wish to understand." (Thomas Levenson, "Measure for Measure: A musical history of science", 1994)
"Complex adaptive systems have the property that if you run them - by just letting the mathematical variable of 'time' go forward - they'll naturally progress from chaotic, disorganized, undifferentiated, independent states to organized, highly differentiated, and highly interdependent states. Organized structures emerge spontaneously. [...]A weak system gives rise only to simpler forms of self-organization; a strong one gives rise to more complex forms, like life. (J Doyne Farmer, "The Third Culture: Beyond the Scientific Revolution", 1995)
"Self-organization refers to the spontaneous formation of patterns and pattern change in open, nonequilibrium systems. […] Self-organization provides a paradigm for behavior and cognition, as well as the structure and function of the nervous system. In contrast to a computer, which requires particular programs to produce particular results, the tendency for self-organization is intrinsic to natural systems under certain conditions." (J A Scott Kelso, "Dynamic Patterns : The Self-organization of Brain and Behavior", 1995)
"All systems evolve, although the rates of evolution may vary over time both between and within systems. The rate of evolution is a function of both the inherent stability of the system and changing environmental circumstances. But no system can be stabilized forever. For the universe as a whole, an isolated system, time’s arrow points toward greater and greater breakdown, leading to complete molecular chaos, maximum entropy, and heat death. For open systems, including the living systems that are of major interest to us and that interchange matter and energy with their external environments, time’s arrow points to evolution toward greater and greater complexity. Thus, the universe consists of islands of increasing order in a sea of decreasing order. Open systems evolve and maintain structure by exporting entropy to their external environments." (L Douglas Kiel, "Chaos Theory in the Social Sciences: Foundations and Applications", 1996)
"By irreducibly complex I mean a single system composed of several well-matched, interacting parts that contribute to the basic function, wherein the removal of any one of the parts causes the system to effectively cease functioning. An irreducibly complex system cannot be produced directly (that is, by continuously improving the initial function, which continues to work by the same mechanism) by slight, successive modification of a precursor, system, because any precursors to an irreducibly complex system that is missing a part is by definition nonfunctional." (Michael Behe, "Darwin’s Black Box", 1996)
"Understanding ecological interdependence means understanding relationships. It requires the shifts of perception that are characteristic of systems thinking - from the parts to the whole, from objects to relationships, from contents to patterns. […] Nourishing the community means nourishing those relationships." (Fritjof Capra, "The Web of Life: A New Scientific Understanding of Living Systems", 1996)
"The notion of system we are interested in may be described generally as a complex of elements or components directly or indirectly related in a network of interrelationships of various kinds, such that it constitutes a dynamic whole with emergent properties." (Walter F. Buckley, "Society: A Complex Adaptive System - Essays in Social Theory", 1998)
"Formulation of a mathematical model is the first step in the process of analyzing the behaviour of any real system. However, to produce a useful model, one must first adopt a set of simplifying assumptions which have to be relevant in relation to the physical features of the system to be modelled and to the specific information one is interested in. Thus, the aim of modelling is to produce an idealized description of reality, which is both expressible in a tractable mathematical form and sufficiently close to reality as far as the physical mechanisms of interest are concerned." (Francois Axisa, "Discrete Systems" Vol. I, 2001)
"Nature normally hates power laws. In ordinary systems all quantities follow bell curves, and correlations decay rapidly, obeying exponential laws. But all that changes if the system is forced to undergo a phase transition. Then power laws emerge-nature's unmistakable sign that chaos is departing in favor of order. The theory of phase transitions told us loud and clear that the road from disorder to order is maintained by the powerful forces of self-organization and is paved by power laws. It told us that power laws are not just another way of characterizing a system's behavior. They are the patent signatures of self-organization in complex systems." (Albert-László Barabási, "Linked: How Everything Is Connected to Everything Else and What It Means for Business, Science, and Everyday Life", 2002)
"[…] networks are the prerequisite for describing any complex system, indicating that complexity theory must inevitably stand on the shoulders of network theory. It is tempting to step in the footsteps of some of my predecessors and predict whether and when we will tame complexity. If nothing else, such a prediction could serve as a benchmark to be disproven. Looking back at the speed with which we disentangled the networks around us after the discovery of scale-free networks, one thing is sure: Once we stumble across the right vision of complexity, it will take little to bring it to fruition. When that will happen is one of the mysteries that keeps many of us going." (Albert-László Barabási, "Linked: How Everything Is Connected to Everything Else and What It Means for Business, Science, and Everyday Life", 2002)
"One of the key insights of the systems approach has been the realization that the network is a pattern that is common to all life. Wherever we see life, we see networks." (Fritjof Capra, "The Hidden Connections: A Science for Sustainable Living", 2002)
"Technology can relieve the symptoms of a problem without affecting the underlying causes. Faith in technology as the ultimate solution to all problems can thus divert our attention from the most fundamental problem - the problem of growth in a finite system - and prevent us from taking effective action to solve it." (Donella H Meadows & Dennis L Meadows, "The Limits to Growth: The 30 Year Update", 2004)
"The progress of science requires the growth of understanding in both directions, downward from the whole to the parts and upward from the parts to the whole." (Freeman Dyson, "The Scientist As Rebel", 2006)
"Humans have difficulty perceiving variables accurately […]. However, in general, they tend to have inaccurate perceptions of system states, including past, current, and future states. This is due, in part, to limited ‘mental models’ of the phenomena of interest in terms of both how things work and how to influence things. Consequently, people have difficulty determining the full implications of what is known, as well as considering future contingencies for potential systems states and the long-term value of addressing these contingencies." (William B. Rouse, "People and Organizations: Explorations of Human-Centered Design", 2007)
"Systemic problems trace back in the end to worldviews. But worldviews themselves are in flux and flow. Our most creative opportunity of all may be to reshape those worldviews themselves. New ideas can change everything." (Anthony Weston, "How to Re-Imagine the World", 2007)
"A model is a representation in that it (or its properties) is chosen to stand for some other entity (or its properties), known as the target system. A model is a tool in that it is used in the service of particular goals or purposes; typically these purposes involve answering some limited range of questions about the target system." (Wendy S Parker, "Confirmation and Adequacy-for-Purpose in Climate Modelling", Proceedings of the Aristotelian Society, Supplementary Volumes, Vol. 83, 2009)
"System theorists know that it's easy to couple simple-to-understand systems into a ‘super system’ that's capable of displaying behavioral modes that cannot be seen in any of its constituent parts. This is the process called ‘emergence’." (John L Casti, [interview with Austin Allen], 2012)
"When some systems are stuck in a dangerous impasse, randomness and only randomness can unlock them and set them free." (Nassim N Taleb, "Antifragile: Things That Gain from Disorder", 2012)
"Complex systems defy intuitive solutions. Even a third-order, linear differential equation is unsolvable by inspection. Yet, important situations in management, economics, medicine, and social behavior usually lose reality if simplified to less than fifth-order nonlinear dynamic systems. Attempts to deal with nonlinear dynamic systems using ordinary processes of description and debate lead to internal inconsistencies. Underlying assumptions may have been left unclear and contradictory, and mental models are often logically incomplete. Resulting behavior is likely to be contrary to that implied by the assumptions being made about' underlying system structure and governing policies." (Jay W. Forrester, "Modeling for What Purpose?", The Systems Thinker Vol. 24 (2), 2013)
"Simplicity in a system tends to increase that system's efficiency. Because less can go wrong with fewer parts, less will. Complexity in a system tends to increase that system's inefficiency; the greater the number of variables, the greater the probability of those variables clashing, and in turn, the greater the potential for conflict and disarray. Because more can go wrong, more will. That is why centralized systems are inclined to break down quickly and become enmeshed in greater unintended consequences." (Lawrence K Samuels, "Defense of Chaos: The Chaology of Politics, Economics and Human Action", 2013)
"Although cascading failures may appear random and unpredictable, they follow reproducible laws that can be quantified and even predicted using the tools of network science. First, to avoid damaging cascades, we must understand the structure of the network on which the cascade propagates. Second, we must be able to model the dynamical processes taking place on these networks, like the flow of electricity. Finally, we need to uncover how the interplay between the network structure and dynamics affects the robustness of the whole system." (Albert-László Barabási, "Network Science", 2016)
More quotes on "Systems" at the-web-of-knowledge.blogspot.com.
✨Performance Management: Performance (Just the Quotes)
"Effectiveness is the foundation of success - efficiency is a minimum condition for survival after success has been achieved. Efficiency is concerned with doing things right. Effectiveness is doing the right things."
"Leadership is lifting a person's vision to higher sights, the raising of a person's performance to a higher standard, the building of a personality beyond its normal limitations." (Peter Drucker, "Management: Tasks, Responsibilities, Challenges", 1973)
"[Management] has authority only as long as it performs." (Peter F Drucker, "Management: Tasks, Responsibilities, Practices", 1973)
"To be productive the individual has to have control, to a substantial extent, over the speed, rhythm, and attention spans with which he is working […] While work is, therefore, best laid out as uniform, working is best organized with a considerable degree of diversity. Working requires latitude to change speed, rhythm, and attention span fairly often. It requires fairly frequent changes in operating routines as well. What is good industrial engineering for work is exceedingly poor human engineering for the worker." (Peter F Drucker, "Management: Tasks, Responsibilities, Practices", 1973)
"'Management' means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folkways and superstition, and of cooperation for force. It means the substitution of responsibility for obedience to rank, and of authority of performance for authority of rank. (Peter F Drucker, "People and Performance", 1977)
"[...] when a variety of tasks have all to be performed in cooperation, syncronization, and communication, a business needs managers and a management. Otherwise, things go out of control; plans fail to turn into action; or, worse, different parts of the plans get going at different speeds, different times, and with different objectives and goals, and the favor of the 'boss' becomes more important than performance." (Peter F Drucker, "People and Performance", 1977)
"Executive stress is difficult to overstate when there is a conflict among policy restrictions, near-term performance, long-term good of the company, and personal survival." (Bruce Henderson, "Henderson on Corporate Strategy", 1979)
"Keep it simple. The purpose of performance evaluation should be to draw a line between above and below average performers." (Joe Kelly, "How Managers Manage", 1980)
"Management by objectives is a philosophy of managing that is based on identifying purposes, objectives, and desired results, establishing a realistic program for obtaining these results, and evaluating performance in achieving them." (R Henry Miglione, "An MBO Approach to Long-Range Planning", 1983)
"It is much more difficult to measure non-performance than performance. Performance stands out like a ton of diamonds. Non-performance can almost always be explained away." (Harold Geneen & Alvin Moscow, "Managing", 1984)
"The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them." (Harold Geneen & Alvin Moscow, "Managing", 1984)
"An ability to tolerate ambiguity helps to avoid overdetermining one's goals. [...] As they proceed, peak performers can adjust goals. [...] What they are doing is balancing between change and stasis, between innovation and consolidation." (Charles Garfield, "Peak Performers", 1986)
"Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past." (Joseph M Juran, 1986)
"If you want to utilize your people to a maximum degree, it is definitely cheaper to have an existing guy work overtime than to add another person." (Josef Ehrengruber, "Regardies", 1986)
"Operating managers should in no way ignore short-term performance imperatives [when implementing productivity improvement programs.] The pressures arise from many sources and must be dealt with. Moreover, unless managers know that the day-to-day job is under control and improvements are being made, they will not have the time, the perspective, the self-confidence, or the good working relationships that are essential for creative, realistic strategic thinking and decision making." (Robert H Schaefer, Harvard Business Review, 1986)
"Peak performers concentrate on solving problems rather than placing blame for them." (Charles Garfield, Peak Performers, 1986)
"How you measure the performance of your managers directly affects the way they act." (John Dearden, Harvard Business Review, 1987)
"The manager must decide what type of group is wanted. If cooperation, teamwork, and synergy really matter, then one aims for high task interdependence. One structures the jobs of group members so that they have to interact frequently [...] to get their jobs done. Important outcomes are made dependent on group performance. The outcomes are distributed equally. If frenzied, independent activity is the goal, then one aims for low task interdependence and large rewards are distributed competitively and unequally." (Gregory P Shea & Richard A Guzzo, Sloan Management Review, 1987)
"If our people develop faster than a competitor's people, then they're worth more." (James M Biggar, USA Today, 1988)
"When a team outgrows individual performance and learns team confidence, excellence becomes a reality." (Joe Paterno, American Heritage, 1988)
"A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management." (W Edwards Deming, "The New Economics for Industry, Government, Education", 1993)
"In short, performance ratings are indicative only of how a person is performing in their given role at the time they are being evaluated. Ratings, although an important way to measure performance during a specific period, are not predictive of future performance and should not be used to gauge readiness for a future role or qualify an internal candidate for a different team. (They can, however, be used to evaluate whether an employee is properly or improperly slotted on their current team; therefore, they can provide an opportunity to evaluate how to better support an internal candidate moving forward.)" (Titus Winters, "Software Engineering at Google: Lessons Learned from Programming Over Time", 2020)
About Me
- Adrian
- Koeln, NRW, Germany
- IT Professional with more than 24 years experience in IT in the area of full life-cycle of Web/Desktop/Database Applications Development, Software Engineering, Consultancy, Data Management, Data Quality, Data Migrations, Reporting, ERP implementations & support, Team/Project/IT Management, etc.